Eastern Airways Anmeldelser 

Lovely flight took it from Cornwall Newquay to London Southend airport flight arrived on time with free in flight snacks and hot towel provided would definitely fly again

Airline gone bust and ruined my upcoming trip! Thanks for nothing Eastern Airways! 😡

I want to give ZERO stars. An utter shower of a company. If i was an employee of theirs, i would be embarrassed. I have flown with them (UNFORTUNATELY) Every monday and every thursday since January 5th this year. They have Never taken off on time, Never arrived on time and have had many cancelled flights, all between BRS and AMS. A woeful company, with very old aircraft and pointless meaningless cabin announcements. Once, we sat on the aircraft for 2 hours before being given permission to start the engines, they started with great plumes of smoke, like an old diesel ford transit van, we trundled 300m meters up the airport and then pulled over due to engine faults. Utterly pathetic. Another time, we took off 30 minutes late from AMS arrive consequently 30 minutes late in BRS and then spent 1.5 hours dicking around before we were allowed off the aircraft. The sooner this company goes bust, the better for all long suffering travellers.

Having read the reviews on Eastern we were extremely worried. Used the service from Gatwick to Newquay return. Both flights left on time staff on board were courteous good service. The only downside was check in at Gatwick no Eastern Airways check in staff waited half an hour asked the Aurigny checkin staff to be told check in with us. We had less time in the lounge. Let passengers know please.

Contacted them about a flight from Southend to Newquay as their website wasn’t showing flight options for the dates I searched for. I assumed the flights were seasonal but needed to check. Got no reply. Their customer service is killing them, they need to sort it out.

First flight from newquay to Southend cancelled. Replacement flight to Gatwick delayed.
Flight home from Southend to Newquay cancelled.
Eastern Airways staff are at best indifferent to the problems this causes passengers. They also seem to be operating completely in the dark themselves. We have been offered a taxi to cornwall! No wonder they are going bust.

I travel with Eastern twice a week, every week, NQY-LGW-NQY The crew are fabulous and HQ customer staff really helpful. When the planes work, its great. But the key word is 'when'.

The service won the PSO route 4 yrs ago. I am told I am their most frequent flyer and have been loyal.

Sadly the only 2 ATR planes they have are often not fit for purpose, frequently breaking down, no cover last minute cancellations.

My understanding of the PSO (govt subsidised route) is Eastern are obliged to get us from NQY to London by road if last minute cancellations. Last Sunday nothing was offered - I had 9.5 hr journey to work.

Also refunds for cancellations, and mandatory compensations currently take 9 months. I suspect cash flow issues.

Passenger numbers are down through the completely modernised hi tech airport due to the London numbers dropping. This is on Eastern's watch.

I have used this shit show of sn airline 3 times in as many weeks and twice it has been delayed. My 07.05 flt this morning was delayed for almost 4 hours. Last year I travelled from gatwick with them and finally after hours of waiting we were told the flt was cancelled. We had to travel fto. Gatwick to newquay in a cab. Arriving back at 10 past 2 in the morning. The customer service is dreadful, no one answers the phone at the weekend.
If there was any other way of getting to gatwick rather than using this all-round awful airline I'd use it.
Trains are equally crap and I can no
longer see we'll enough to drive long distances.

Dub to SOU no communications to say flight cancelled, no staff , passengers left to find an alternative flight. I booked Ryan air to Bristol and then train . After at least thirty emails to Eastern, Dub Airport and nine months later got some refund. They just want to wear you down. I would imagine most people would give up. How they have an air operators license is beyond my comprehension. Never fly with them again.

Flight cancelled with less than an hour before expected take off.

I was travelling with my 90 year old mother.

Shambolic refund system saying we have been refunded. We have not.

Compensation is also due. Have been told it will be months.

The ground staff did their best. It’s the people at the top who just don’t care that a 90 year old pensioners limited income is still waiting for a refund. They are possibly hoping if they string it out long enough they won’t need to pay.

We will NEVER travel with them again.

Flight left 3 1/2 hour late but arrived Just under 3 hours late by a matter of minutes and they refuse to give compensation. leaving 5 hours at Newquay airport which has no facilities to speak of and no compensation

Have flown with Eastern a few times now on KLM CityHopper routes. They get a bad rap I think in the main because they run a small and often older fleet across a busy schedule - so tbh I never expect a flight scheduled towards the end of the day to be on time. If punctuality is vital, aim for flights early in the day.

Other than that, the cabin crew are often lovely, the catering is all KLM regional catering etc so all good.

The briefly operated a service from Humberside to Esbjerg that was a godsend! But it didn't work out economically. A real shame.

Some of the reviews on here really make you wonder about people.

Shocking..

Waiting 8 months for a refund on a flight.

When flight was cancelled 2 hours after it was due to depart no alternate transport had been arranged back to newquay from london. Was told it would be arranged later in day so had to find alternative way to get home.

Dreadful communication, lots of promises to pay compensation by a date then when chased a new excuse each time as to why it was delayed. Refuse to give a timeframe now and just say it’ll be paid and in a queue.

I suspect they are in a financial mess and will go bankrupt soon, no other reasonable explanation.

This airline is a disgrace!!!

There are very few passengers on the flight from Aberdeen to wick. I am a dentist and as there is limited transport up in the highlands, I was using this flight to treat patients up there. Unfortunately they have let me down on numerous occasions.
One in particular being today. My flight from Dublin to Aberdeen was delayed by minutes. I had emailed prior to this informing them of this. I tried checking in online however their IT system does not allow you to generate a boarding pass online?!? You have to go to the desk to check in which adds more time to people travelling experience. Once I reached the desk the girl was still there, 25 minutes until take off. The desk was closed she said. She tried calling her boss however he said no I could not board even though there were only 4 passengers on the flight?!? This is appalling and embarrassing. I would have made that flight only for this boss who would not allow me to board. I hope people have not been treated the way I have been. I now have had to pay £80 to get a train which will now take me 7 hours to go up to treat patients tomorrow when I could have made that flight only lasting 20 minutes. I hope this complaint goes bankrupt as they have no customer care whatsoever.

When your flight actually takes off the experience is very good. However, their customer service is quite appalling. My first experience of flying from Gatwick to Newquay and back resulted in both flights being cancelled. The outbound flight was cancelled due to bad weather so no compensation was payable. Eastern did provide a coach but help at the airport was not very good. The return flight on 5/1/25 was cancelled for other reasons and compensation is payable. I submitted a claim on 16/1/25 but have still not received any compensation. Emails I have received from the customer service team are very brief and do not say anything meaningful. My latest flight from Newquay to Gatwick should have been on 6/7/25 @ 8.55. However, this was changed to 16.25. I had originally paid extra to choose seats but when checking in found my husband and I were given seats several rows apart. This seems completely unacceptable, especially as many people on the flight were solo travellers who could probably sit anywhere. My husband has Alzheimer’s disease so it is essential we sit together. I was fortunately able to rectify this at the desk but only to have seats across the aisle. This flight was actually delayed for approximately 3 hours with passengers sitting on the plane for 2 of those.

I cannot fault this service in anyway. The staff were professional, polite, very efficient. Flight was excellent with no delays. Complementary tea, coffee and water was offered with either cheddars or shortbread biscuits. The seats were comfortable and spacious. Before the plane landed, we were also offered hot towels! Haven’t seen that service in decades. Thoroughly enjoyed the flight from Southend to Newquay in an hour and a half and would definitely fly with Eastern Airways again.

The worst airline I have certainly flown with. On our outward journey we were delayed all day in Gatwick. On the way home then flights was moved forward by 2 hours. They sent this vital notification as an email attachment which went straight into spam. It cost us £576 to get back to Ireland. Staff were rude and profoundly unhelpful. I am disabled and my mother is 84 so we are vulnerable customers.

They offered us new flights at an exorbitant price but I would rather fly in a plastic bottle than travel with Eastern.

3.5 hours later leaving Gatwick to return to Newquay last October and after claiming compensation for two passengers promptly I’m still waiting. When I chased they told me there is no statutory timeframe within which they have to pay it! Be warned and get the train to London. If they are late you at least get the compensation paid quickly. Never rely on them if you have a connecting flight to catch…

Flight from Southend to Newquay on Sunday was already showing a 2 hour delay on the Saturday night so I knew there were issues, especially once I realised Gatwick flights had been cancelled on the Saturday. However on arriving at Southend it became very clear that things were unravelling as Gatwick passengers had been bussed over due to a cancellation. The flight from Newquay was cancelled ( had a friend due to be on the flight ) so the cancellation came for the Southend leg minutes later. No Eastern staff were available to deal with 2 loads of irate customers which included an elderly passenger in a wheelchair) so it was left to airport staff to deal with a barrage of questions. Information relayed to the airport staff was sketchy, inaccurate and no plan of action seemed to have been thought about. The airline was more concerned about saving money on hiring a coach and undercutting the local taxi firm who eventually shipped the passengers who remained back to Gatwick to catch the last flight to Newquay. It is clear there was a severe breakdown in communication and in my opinion a desire to offload the problem onto others. I travel frequently with Eastern and have notice a downturn in reliability in the last few months with more frequent delays of over an hour, replacement planes being needed and over Easter losing my 85 year old mothers luggage.
Operational difficulties happen but neglecting your duty of care as a service provider does not help or inspire confidence. Multiple passengers who were new to the airline vowed never to fly with Eastern again; I’m hopeful that you will read this review and think how you can do better.

Worst company ever.