Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Vis mer
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Vis mer
A big thank you to Duux customer service. I contacted them after an incident at home through which a lead got broken. The replacement was out of stock, but they managed to locate a spare from a retur... Vis mer
Informasjon om virksomheten
Om Duux UK | Designed for better air
Skrevet av virksomheten
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Kontaktopplysninger
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Storbritannia
- contact@duux.co.uk
- duux.co.uk
3,1
Middels
336 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very good with in one day 20L tank full…
Very good with in one day 20L tank full it sucks the moisture very pleased with purchase
23. november 2024
Svar fra Duux UK | Designed for better air
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
i have received the use heater I am…
i have received the use heater I am very disappointed with my order deal
21. november 2024
Svar fra Duux UK | Designed for better air
Hi,
I am sorry to hear of your disappointment regarding the discount. I can see that the item you ordered was already on a great offer which means that any further 10% is not eligible. We do try to make this as clear as possible when signing up, as well as when you receive the discount code itself. However we take this feedback and will look to review to see how we can make this clearer.
Si- Customer Experience Team
Ordering procedure simple and delivery…
Ordering procedure simple and delivery as expected. Remote works perfectly.
19. november 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Quick delivery and it’s such a…
Quick delivery and it’s such a brilliant piece of equipment . We bought the dehumidifier and it dries my clothes so quickly .. it’s fantastic
18. november 2024
Svar fra Duux UK | Designed for better air
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Great experience from ordering to…
Great experience from ordering to receiving the dehumidifier the next day. Really pleased.
14. november 2024
Svar fra Duux UK | Designed for better air
Hi,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Si- Customer Experience Team
Smart Heater Fan 5 Stars
I received my smart heater fan, I already own the cooling fan so love the brand.
However the plug pin was damaged and made it unusable.
I returned it but because I didn’t want to wait until they examined it before they sent a replacement I ordered another -
So waiting for a refund.
The heater fan is fantastic, I use the setting to come on in the morning and am able to switch on from the App.
Brilliant product & company
13. november 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Worst buy ever.
Worst buy ever.
False advertising at its best, I bought this yesterday for the 'works with google' features. Only to discover the cloud connection problems have been on-going since August!!!
Clearly you don't want to make money, on this finding I'm returning this rubbish and I'll be reporting this this as false advertisement for failure to provide a clear and "flawless experience" as you put it on the packaging!
12. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. Feedback is very important to us so that we know what we need to work on in the future so thank you for flagging this up to us.
Si- Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
brilliant machine
brilliant machine, we are using the app to control it and it works lovely...
22. oktober 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave us this feedback!
Jade - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi,
Thank you for the 5 stars! We really appreciate it.
Jade - Customer Experience Team
Duux WiFi app is very poor.
WiFi app very poor. Use heater in manual mode. The fact that the device was able to be connected by WiFi was reason for purchase. My fault I should have checked reviews of the app as well as heater.
20. oktober 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for the review. If you are experiencing any issues regarding connecting your heater, please feel free to reach out to our Customer Service team through contact@duux.co.uk.
Jade - Customer Experience Team
Terrible customer service/usless app
Terrible customer service. Cannot contact anyone. E mailed with no reply. Unit was initially damages, returned, hasn't worked since we tried it. Won't connect to the app. Useless to us.
15. januar 2024
Svar fra Duux UK | Designed for better air
Good Afternoon Robert.
Thank you for getting in touch. I am sorry you have had trouble contacting us. I have searched our system and cannot find any correspondence since January where it looks as though the issue at the time was resolved.
We are more than happy to assist you further, please call us at your earliest convenience on this number 0330 058 9400 or email directly at contact@duux.co.uk. We are open between 8am and 5pm, Monday to Friday and reply to all emails within 24 hours.
I look forward to hearing from you end hopefully resolving this issue.
Si - Customer Experience Team
Smart clean contemporary heater.
Easy to order. Competitive price. Came very quickly and fabulous eco.friendly packaging.
Heater looks clean and smart.
Easy to use and heats up quickly.
Thankyou.
14. oktober 2024
Svar fra Duux UK | Designed for better air
Hi Jane,
Thank you for your positive review!
Si- Customer Experience Team
Great products at amazing prices
Great products at amazing prices. Easy to order and quick delivery
9. oktober 2024
Svar fra Duux UK | Designed for better air
Hi Ellen,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Easy to order….well made cover……but!
Easy to order……..and the cover fits perfectly……but was it really necessary to require a signature for cover for our fan…….? We were happy to wait in to provide a signature when we ordered our fan, as this was an expensive item. This isn’t a complaint…..just a comment!
9. oktober 2024
Svar fra Duux UK | Designed for better air
Hi Angela,
Thanks you for taking the time out to leave us this review. We would hate for anything to happen to your item once it leaves our building so we try to ensure all deliveries are accounted for and arrive safely.
Thank you for the feedback.
Si - Customer Experience Team
Great heaters
Great heaters. Warms the room up a treat. So good we bought 2 as presents for relatives as well as our 2 ;)
5. oktober 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
A very good purchase.
Bought a DUUX whisper fan to use in the bedroom.
It's brilliant. Very silent, speed settings and use of remote is great. Managed to damage the remote early days but was easy to replace via the DUUX website and not too expensive.
2. oktober 2024
Svar fra Duux UK | Designed for better air
Hi
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux whisper fan.
Si- Customer Experience Team
Savvy shopper
Cover for fan arrived on time looks great was bit expensive but will no doubt protect the fan which i love . Quick delivery
20. september 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Very Good Product
Very Good Product. Very quiet. The only thing I do not like is the fan stand is quite low. The fan could have been adjustablde to height to at last one feet higher to allow air to circulate at face and chest level. Also this is to facilitate more fan air circulation when lying on the bed.
18. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.
Si- Customer Experience Team
Arrived promptly and the product is…
Arrived promptly and the product is whisper quiet just as the name suggests.
16. september 2024
Svar fra Duux UK | Designed for better air
Hi,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Si- Customer Experience Team
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