Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Vis mer
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Vis mer
A big thank you to Duux customer service. I contacted them after an incident at home through which a lead got broken. The replacement was out of stock, but they managed to locate a spare from a retur... Vis mer
Informasjon om virksomheten
Om Duux UK | Designed for better air
Skrevet av virksomheten
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Kontaktopplysninger
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Storbritannia
- contact@duux.co.uk
- duux.co.uk
3,1
Middels
336 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Make life easy to use the fan inside or…
Make life easy to use the fan inside or outside
16. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Fan.
Si- Customer Experience Team
Great product best money I've ever…
Great product best money I've ever spent. Whisper smart and quick delivery
11. august 2024
Svar fra Duux UK | Designed for better air
Hi Paul,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Poor customer service
The remote works fine but I returned it as I found the missing remote. Customer service is rather slow and at times unresponsive. I've been waiting for more than a month for a refund
9. august 2024
Svar fra Duux UK | Designed for better air
Hi Faizah,
Thank you for reaching out, know that this issue has now been resolved, but I can only apologies for the delay in receiving you r refund. Unfortunately the item couldn't be located once returned. However after you had notified us of this we did refund you ASAP.
Thank you again for your patience and if you have any further queries please let us know.
Si- Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Phillip,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Duux Globe
The Duux globe is a good fan. I love the design and the size. It feels very sturdy and robust and it is very powerful. I only have a couple of complaints. The first is that the LEDs on the base are really bright so I have had to tape over them when I use it at night. The second is that there aren’t enough settings. The fan goes from 1, barely blowing and almost inaudible, to 2, blowing really hard and being significantly louder. There needs to be a middle setting between these two. I already have the Duux Whisper floor fan & use the gentle noise to help me sleep, but that isn’t an option with this fan as my partner finds setting 2 way too loud and strong but setting 1 is too quiet for me.
4. september 2024
Svar fra Duux UK | Designed for better air
Hi Pip,
Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism regarding the Globe Fan settings will be referred back to the manufacturer.
Jack - Customer Experience Team
Stylish product, exceeded expectations.
Speedy delivery of a stylish, quality fan. Duux's DXCF03UK arrived well packaged and was easy to assemble using the instructions provided. The fan is a modern stylish design which looks really smart and high-end. The fan is responsive, quiet and effective. I especially like the "natural" mode, which slightly varies the air flow to feel like a natural breeze! This fan was a Which? recommended buy, and it still exceeded my expectations. Even my extremely particular boyfriend is impressed. I love it!
2. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper Fan!
Jack - Customer Experience Team
Great customer service
Great customer service, great products would definitely recommend
2. august 2024
Svar fra Duux UK | Designed for better air
Hi Dave,
We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!
Jack - Customer Experience Team
1. 'WHICH' recommended!!??
1. Faulty remote control.
2. Should have had my tapemeasure to hand prior to ordering - the fan model I got; even after extending it, was short.
3. Some of the components e.g. fan cover & related parts were of cheap quality.
1. september 2024
Svar fra Duux UK | Designed for better air
Hi Stephen,
Thank you for taking the time to leave us this review. I can see that as soon as you notified us of the issue with the remote we sent you a replacement out straight away. I hope that this is now working as it should.
We will pass your comments onto the relevant teams to ensure the quality of our items are maintained at a high quality.
Si- Customer Experience Team
Excellent service and delivered on time
Excellent service and delivered on time
More than happy 😊
31. juli 2024
Svar fra Duux UK | Designed for better air
Hi Peter,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Valerie,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Bharat,
We're thrilled to hear that your son is enjoying using his fan. Thanks for the 5 stars!
Jack - Customer Experience Team
Ordering process easy and design of…
Ordering process easy and design of website very good. Products are of good quality.
24. august 2024
Svar fra Duux UK | Designed for better air
Hi Andrew,
We’re glad to hear that you found the ordering process easy. Thank you for your positive review! 😊
Jack - Customer Experience Team
This is the best fan ever so quiet and…
This is the best fan ever so quiet and give wonderful cool air.
Love it
18. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Jack - Customer Experience Team
Terrible customer service
Emailed about Fan not working the day after it arrived still have not heard back over 7 working days later, unsure how I will be able to return for a refund at this point, terrible customer service
28. august 2024
Svar fra Duux UK | Designed for better air
Hi William,
I am sorry to hear that you have received a faulty fan.
Unfortunately, I am unable to see any emails from yourself to us, so please check that it is contact@duux.co.uk who you have emailed.
I have just reached out to you via email, to assist in returning this.
Jack - Customer Experience Team
Outstanding customer service.
Outstanding customer service.
I ordered a duux whisper fan from Fashion world catalogue and it was missing the remote. I reached out to Duux direct rather than sending item back and reordering and they kindly sent a remote control which came the next day. Quick email response and Outstanding friendly customer service. The fan is amazing quality and worth every penny, best on the market.
Thank you Duux
30. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi Vicki,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Darrall,
We are pleased to hear that you are finding your fan easy to use. Thank you for the review!
Jack - Customer Experience Team
Duux Whisper Fan
Great service - very quick delivery and good communication. The fan is absolutely wonderful!
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi Sue,
Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!
Jack - Customer Experience Team
Great customer service
This is the type of customer service that will ensure I use this company again.
Simon was very helpful and sorted my problem with speed efficiency and politeness.
I’m one very happy customer.
Thank you.
8. august 2024
Svar fra Duux UK | Designed for better air
Hi Susan,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Duux Whisper Flex
Der Ventilator ist leider ein grosse Enttäuschung
Nach einem Jahr Benutzung hat der Ventilator plötzlich angefangen zu klopfen. Während die Nacht im Schlafzimmer war bei dieser Geräusche unmöglich einschlafen. Der Ventilator müsste ich zurücksenden zur Reparatur. Nach Eineinhalb Monat ist Antwort gekommen dass der Ventilator nicht mehr reparierbar ist und würde mir ein Ersatz geliefert. Wenn der Angekommen ist, gleich nach auspacken und zusammenbauen ist ein widerliche Enttäuschung passiert im Sinne dass der neue Ventilator hat bei Umdrehung sogar noch Schleifende Geräusche verursacht welche ist etwa gleich schlimm oder schlimmer gewesen als die klopfende Geräusche. Also der Schluss Resultat ist: dass sich der Ventilator nicht rentiert zu kaufen. Obwohl ist das Design ganz schön und Propeller verursacht minimale Geräusche muss ich sagen dass die innere Qualität Betreffend Motor und die Konnektivität App Von diesem Produkt ein miserable Schrott
Gemacht hat.
25. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi,
It looks like you may have purchased from a different retailer.
Please reach out to them if you have an issue with your order.
Jack - Customer Experience Team
Excellent service
Easy to order and superfast delivery.
So pleased I bought this. It's actually for MY DOG!
She sleeps on my bed and is a double coated border collie. When it's above 20 degrees in the bedroom she's too warm.
I've used a really old fan for absolutely years but could only have it on the slowest setting due to intrusive noise.
This fan is SO much better. Seriously quiet, super adjustable to your requirements, AND it's remote controlled. Total winner for me.
Im very pleased with my purchase, my dog loves the breeze, I love the quiet of it as it doesn't disturb my sleep.
Well worth the money and i wouldn't hesitate to recommend it to anyone who needs a really quiet, easy to use, and versatile fan.
19. juli 2024
Svar fra Duux UK | Designed for better air
Hi,
We are thrilled to hear that you, and your dog, are enjoying using your Duux fan! Thanks for the review.
Jack - Customer Experience Team
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