druidsgolf.uk Anmeldelser 389

Costumer service is a disgrace !!! 22 days I waited for my order before cancelling it !! Messaged them several times with an automated reply with the same message !!! They advertise on every platform looking like a good company but they are very very poor !! Will never order anything again !

Ordered numerous items to the value of over £100 3 weeks ago. Paid for delivery in 2-4 days, 17 days later items have not been shipped. Contacted their customer service dept who requested an additional week to dispatch. When this still wasn’t met I emailed asking for a full refund. I’ve since contacted them every day and despite admitting that the item was not ready for dispatch they said an item had gone out of stock, after declining a replacement a a higher price they still keep sending emails asking me to be patient and refusing to refund any money. They even sent me 2 emails that were addressed to other customers. Steer clear of these cowboys

Ordered 3 items on 14 August quoting 2-3 day delivery. After a week I emailed and was told it would be with me by the end of the following week.
Order arrived 27/8 with an item missing!
No response to email, no phone number and live chat disabled. Meantime they email me every 2nd day with some "irresistible" offer!
I'll be contacting AMEX who will refund me but I will never use this company again - awful customer service

I am really happy with the polos and shorts that I received. However, I placed my order on August 7th and hd to wait till August 21st to receive delivery (via Evri). I'm uncertain if I will order from Druids in future.

10 days later and after ASKING for a full refund - NOTHING, just spam emails trying to sell me more stuff :-(

Placed an order on 11th August that was for a birthday gift on 23rd August, with a shipping time of 2-4 days, thought that was plenty of time, how wrong was I. Contacted them on 18th as order not shown as dispatched, had a reply saying the warehouse had been relocated and they were behind with deliveries. Yesterday I contacted them to ask to cancel order as birthday had been and gone, but told just to be patient!!

Scam - took money and useless responses and order never dispatched
Order of £100 for ambassador pack never satisfied and currently chasing for refund. Terrible customer service. DO NOT BUY FROM

Awful company to deal with, ordered golf top 2 weeks ago still not received anything, I get the same excuse every week about a warehouse relocation & unfulfilled promises.
Druids Golf stop taking orders that you can’t fulfil.

Truly dreadful company. If only they spent as much effort on customer service as they do advertising. Clearly a Mickey Mouse company operating behind AI front. Paid for 2-4 day delivery and 2 weeks on still not even been dispatched. Tried complaining but email is closed down, no phone number just an AI bot that loops same limp responses. This company is a con please avoid.

Awful, don't buy from them. I returned an item on 10th August but cant track it is EVRI and have no contact details to chase. Re-ordered an item ad paid for 24 hour delivery, this arrived 3 days later and when contacted about the late delivery i got a automated email about a warehouse relocation. Impossible to get hold of.

Ordered on the 7th August paid £6:99 for special delivery now the 21st August no item no reply to my emails just palmed off with relocation excuse and would be dispatched in 48 hours well that was 5 days ago and still not dispatched requested a refund to no reply don’t waste your time ordering from this joke of a company

Ordered over a week and a half ago payed for next day delivery which was £6.99! Heard absolutely nothing and was told about warehouse relocation and how orders were delayed, got another email saying they are backlogged over 12 days work of orders and to hold on until next week! This is for someone’s birthday so don’t want to cancel but the customer service is rubbish as well as take ong money from account before they’ve even fulfilled or shipped my order! This needs to be displayed on the website to stop others from ordering during this period, or even better idea don’t take any orders while moving to miss this problem all together!

Wouldn't bother ordering, ordered 10 days ago still waiting for them to send my stuff, they're happy enough to take my money but have asked for another 12 days to process my order.requested a refund just to be sent a shit generic email about the warehouse causing a backlog.... Joke company

Do not buy from this company, you will be spammed to death, I block them on my phone but they just keep using different numbers, not good at all.

Avoid this company at all costs, otherwise you'll be the one out of pocket.

I recently placed an order with this company online, the order was confirmed and the money was taken from my account the same day.

However, I they have failed to deliver:-

Lack of Communication: Failure to deliver the items ordered within the timescale quoted. No confirmation of dispatch or tracking information has ever been provided and I'm still waiting for my order.

Website Issues: The "track order" , "chat" and contact detail features on their website are non-functional, preventing anyone from contacting them.

Customer Reviews: Numerous Trustpilot reviews indicate that many customers who placed orders weeks or even months ago have not received their deliveries.

Lack of Transparency: I had to conduct my own research to find a contact email address for them company. I was then informed that the delivery delay was due to a warehouse relocation, despite the fact that Druids' relocation took place in May 2025. I fail to understand why this is still impacting orders placed in August. I was assured delivery would be within 3-4 working days, but no surprise nothing has arrived and their now not responding.

Failure to Respond: Druids has failed to respond to my recent email requesting the order be cancelled and a refund issued.

I have now reported them to my bank for a refund to be issued.

Like many others I've having massive issues getting an order delivered which was placed on 4th Aug. Lame excuses about a warehouse relocations and false promises of delivery in 3-4 days. Please avoid this company at least until they sort this out and these reviews get better as a result.

Do NOT buy from these people customer service nil... still waiting for my guaranteed 24 hour delivery 7 days later and counting..

One of them ones where I should have checked the reviews before ordering. Ordered on the 3rd of August it's the 18th and still nothing. On top of that got an email back from them that was just full of bs

I was looking for a golf brand and this company kept popping up so I made a on the 4th of August and I’ve still not received my goods, this is why I should stuck with my regular brands what a joke.
Don’t try it people

Do not use! Used to be a great reliable company, now the customer service is non existent and there’s a good chance your order won’t arrive, like mine.