I had a rather urgent issue with my product. I reached out on Discord and was advised to open a ticket. Once opened, I coordinated with Vikram to send my device in for repairs. This was done... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Vis mer
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It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Vis mer
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Buying from DroiX was a mixed bag. On one hand, they are reliable—I got exactly what I ordered (Win 5 and accessories). On the other hand, the communication is not what you’d expect from a retailer. I... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Kontaktopplysninger
Kemp House, 160 City Road, EC1V 2NX, London, Storbritannia
- 07810661675
- support@droix.net
- droix.net
4,7
Enestående
428 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very responsive customer service
Very responsive customer service. The screen spontaneously ghost touches on my handheld, and I finally decided to send it in for warranty work.
The support was responsive in facilitating the process. Even after the OEM performed an unsatisfactory repair, DroiX immediately agreed to have the handheld looked at again after the issue was discovered. I never once felt DroiX is kicking the can down the road, and the support staff stuck with me until we have it all sorted.
My suggestion would be in the future for DroiX to work with all the OEMs they sell, and try to have a small amount of spare parts on-hand if some agreement can be made with the OEM, such as spare LCD panel, fan, joystick, and other common components. I think that will allow customer to perform quicker self-repair (if they wish), while also save some shipping costs.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your 5-star review and for sharing your experience! We're glad to hear that our support team could assist you throughout the process and ensure your handheld was properly taken care of. Your feedback is greatly appreciated—we understand the value of having spare parts available for quicker repairs and will explore ways to improve this with our OEM partners. Your support means a lot, and we’re always here to help!
2nd order on Droix - will order again !
2nd order on Droix, will purchase again in the future !
Overall the items were shipped quickly and the support was super reactive with my questions.
100% would recommend :)
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our shipping speed and support team. We truly appreciate your recommendation and look forward to serving you again in the future!
Great service
Great service. Item arrived on time. No complaints. Thank you.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your 5-star review! We're glad to hear everything arrived on time. Enjoy your purchase!
Great customer support
Great customer support. They price matched my purchase after it went on sale shortly after I ordered
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your 5-star review! We're happy we could assist with the price match. Enjoy your purchase!
Responsive enough for a high-price
Responsive enough for a high-price, expensive purchase.
27. januar 2025
Svar fra DROIX Global
Thank you for your 5-star review! We appreciate your support and are glad you had a great experience.
Svar fra DROIX Global
Thank you for your 5-star review! We appreciate your kind words and support
I purchased the Rocket G2 Android Box
I purchased the Rocket G2 Android Box. It was shipped out "super fast", all the way from London to the West Coast in Canada. Received it within a week. I had a query after purchase, and my question was answered within hours.
As for the G2, it was easy to setup, works flawlessly, and is up to date with Android 12 and the latest Firmware. It also operates smoothly using Wifi 6.
In all, I am very satisfied, and will definitely purchase from Droid again.
Thank you
Ron Tayfel
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you, Ron, for your fantastic review! We're glad to hear your Rocket G2 arrived quickly and that you're enjoying its smooth performance. It's great to know our support team could assist you promptly. We truly appreciate your support and look forward to serving you again!
Highly recommended
Super friendly and quick replying support. High quality product (Pocket 4). Unfortunately very poor parcel service (FedEx) but it not depends on GPD/DroiX.
29. januar 2025
Svar fra DROIX Global
Thank you for your kind words! We're delighted you’re happy with the Pocket 4 and our support team. We’re sorry to hear about the FedEx experience, but we truly appreciate your understanding. Enjoy your device!
Mediocre il refussent de me reprendre…
Mediocre il refussent de me reprendre l'article à leur frais
27. januar 2025
Svar fra DROIX Global
Merci pour votre retour. Nous avons examiné les détails de votre demande de retour et souhaitons vous assurer que votre retour a été approuvé conformément aux conditions générales de notre site Web. Le retour étant dû à un changement d'avis, nous n'avons pas pu proposer d'étiquette de retour prépayée.
Nous fournissons des étiquettes de retour prépayées dans les cas où l'article présente un défaut, comme indiqué dans notre politique de retour. Nous vous remercions de votre compréhension et restons à votre disposition si vous avez d'autres questions.
Hurtig levering og fantastisk produkt
Hurtig levering og fantastisk produkt. Svarede til mine forventninger
31. januar 2025
Svar fra DROIX Global
Tak for din anmeldelse! Vi er glade for at høre, at leveringen var hurtig, og at produktet levede op til dine forventninger. Nyd dit køb!
Great Customer Experience
The Customer Experience. I have had to deal directly with the manufacturers of very niche products, I would work with Droix over the OEM any day.
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you so much for your 5-star review! We’re thrilled to hear that your experience with DROIX has been so positive, especially when compared to working directly with the manufacturers. Supporting niche products and ensuring an excellent customer experience is at the core of what we do, so it’s incredibly rewarding to know that our efforts made a difference for you.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for choosing DROIX!
Item arrived fast and no hassle
Item arrived fast and no hassle
Really good experience purchasing my Pocket S
19. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your fantastic 5-star review! We're so happy to hear your Pocket S arrived quickly and that your purchase experience was hassle-free.
We truly appreciate your feedback and are here if you ever need anything else in the future. Enjoy your new device!
Fast shipping
Fast shipping, came in perfect condition!
15. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your excellent 5-star review! We're thrilled to hear your order arrived quickly and in perfect condition.
We appreciate your feedback and are always here if you need anything else. Thanks for choosing us!
Good place to buy handheld
I ordered the backordered GPD Win 4 (2025), and it shipped in two days. As an American buyer, the inclusion of tax and import tax in the shown price is simultaneously great and weird, but I like it. One thing I want to improve is the website's order tracking system.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your feedback and your 4-star review! We're delighted to hear that you appreciated the quick shipping of your GPD Win 4 and the convenience of our all-inclusive pricing.
We’ve noted your comments about the order tracking system and want to let you know that improvements are already underway. While our current system sends an email with the carrier's tracking details once your order is shipped, we’re working on enhancing the tracking experience for even greater convenience.
Thank you for your support, and we hope you enjoy your new device!
Product is amazing
Product is amazing. I was able to upgrade the shipping after I had purchased the product. My local post office took 4 days too sort through the packages though before I was able to receive mine.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your review and for sharing your experience with us! We're thrilled to hear you found the product amazing and appreciated the option to upgrade shipping after your purchase.
Upon checking the details of your order, it was shipped on the 6th of January and delivered on the 10th, which falls within the standard FedEx delivery timeframe.
We currently do not see the details for any third party handling the delivery in tracking. We’ll be happy to assist and investigate with the carrier to ensure a smoother experience in case there is a delay.
We appreciate your feedback and look forward to serving you again!
Delivery process subpar
Delivery came just packed in a plastic bad without any protection of the product box. Product box was undamaged.
FedEx Express delivery was paid extra for express delivery and claimed to be 2-4 work days, took from Dec 27 (day of order) till Jan 10th.
31. desember 2024
Svar fra DROIX Global
Thank you for your 4-star review and for sharing your experience with us. We apologize for any inconvenience caused by the packaging and the delay in delivery despite choosing FedEx Express.
We’ve noted your feedback and want to assure you that our support team has reached out to offer a resolution for the inconvenience. We hope the offered solution meets your expectations and enhances your overall experience with us.
Thank you for your understanding and for giving us the opportunity to improve!
Perfect
They prepared the package quickly. Everything went perfectly. Great support.
30. desember 2024
Svar fra DROIX Global
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that everything went smoothly and that you’re happy with our service. Your feedback means a lot to us, and we truly appreciate your support.
Fast shipping and good costumer support
Fast shipping and very helpful costumer support. A serious company.
30. desember 2024
Svar fra DROIX Global
Thank you for your 5-star review! We’re delighted to hear that you had a positive experience with our fast shipping and helpful customer support. Your kind words are truly appreciated, and we look forward to serving you again!
The support team answered all my…
The support team answered all my questions before I made the decision to buy. And throughout the process until the product was delivered, they were super helpful.
27. desember 2024
Svar fra DROIX Global
Thank you for the wonderful 5-star review, Graham! We're so happy to hear that our support team was able to assist you every step of the way. Your feedback means a lot, and we’re grateful for your trust in us!
Paid for FedEx shipping and they shipped it DHL.
The only problem I had was I paid for FedEx shipping and they shipped the computer via DHL Global which then went to DHL Express in the USA and then they transferred it to the USPS. If they would have shipped it via FedEx what I paid for, I would have received it about four to five days earlier.
13. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your review, and we sincerely apologize for any inconvenience caused by the shipping process. We understand your frustration with the carrier change and the resulting delay.
As we mentioned in our follow-up email from support, we upgraded your shipping to DHL Express to ensure a faster delivery, which is typically a more premium option than FedEx. However, due to third-party handling by USPS, we regret that it caused a delay in your delivery.
To make up for the inconvenience, we processed a partial refund for the shipping cost as agreed with you, and we hope this was satisfactory. We strive to provide the best service, and we appreciate your understanding.
Thank you for your feedback, and if you ever need assistance again in the future, we’re always here to help.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.