I had a rather urgent issue with my product. I reached out on Discord and was advised to open a ticket. Once opened, I coordinated with Vikram to send my device in for repairs. This was done... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Vis mer
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It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Vis mer
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Buying from DroiX was a mixed bag. On one hand, they are reliable—I got exactly what I ordered (Win 5 and accessories). On the other hand, the communication is not what you’d expect from a retailer. I... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Kontaktopplysninger
Kemp House, 160 City Road, EC1V 2NX, London, Storbritannia
- 07810661675
- support@droix.net
- droix.net
4,7
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customers are not a bank to pre-finance…
Customers are not a bank to pre-finance your inventory
More than 2 months befween order (payment) and actual delivery. Don't advertise & sell items you do not have in stock.
30. mai 2025
Svar fra DROIX Global
Thank you for sharing your feedback, and we’re truly sorry for the long wait and the frustration it caused. We understand how disappointing it must have been to experience such a delay after placing your order.
To provide some context, the item you purchased was marked as available on back order at the time of purchase. This means it wasn’t in stock for immediate dispatch, but available to reserve ahead of our next shipment. We aim to be transparent about these situations on our product pages, though we clearly fell short in setting the right expectations here, and for that, we sincerely apologize.
We’ve already reached out to you via email to offer a cashback as a gesture of goodwill, and we’d be happy to process that right away if you're open to it. We’d also love the opportunity to hear from you directly and work toward a resolution. Please don’t hesitate to respond to our message when convenient.
Your feedback is important and helps us improve our processes, especially as a small business striving to provide better service.
I ordered the 4G modul for my GPD Win…
I ordered the 4G modul for my GPD Win Max 2 version 2025. The delivery went well and it didn't take long so that part was already done well. But I wasn't sold on the idea to open up the GPD Laptop myself because the thing was quite expensive. What I didn't expect from Droix was they send me the whole Buttom piece with the modul pre-installed ready to swap i just had to put the the little flex cable in and that was it. Thank you that was awesome.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you so much for the amazing review! We're really glad to hear the 4G module for your GPD Win Max 2 (2025 version) arrived quickly and that the pre-installed bottom piece made the upgrade process smooth and stress-free. We totally understand the hesitation with opening up an expensive device, so it’s great to know our solution made things easier for you. Thanks again for your kind words and support — we’re always here if you need anything!
Great service
I ordered a GPD Pocket 4 from Droix.net. The product was back-ordered, but the ordering process was excellent. I got in touch with support, who were quick to respond, knowledgeable, and helpful. They offered quick refunds and other solutions. In the end, I kept my order - it shipped with tracking and arrived in perfect condition. I will purchase from Droix again in the future.
27. mai 2025
Svar fra DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with your GPD Pocket 4 order, even while it was back-ordered. Our team works hard to provide fast, knowledgeable, and helpful support, so it's wonderful to know that made a difference for you.
We truly appreciate your patience and are glad your device arrived in perfect condition. Thank you again for your trust—we look forward to serving you again in the future!
I ordered the Onexplayer X1 Pro on…
I ordered the Onexplayer X1 Pro on April 21, knowing it was on backorder. It eventually shipped on May 29.
Overall, the experience was fine—especially if you're aware in advance that the product isn't in stock. However, the website could use some improvements, as it often feels slow and buggy. Also, I would strongly recommend avoiding automatic translations for non-English languages; they can be confusing or inaccurate.
I'm located in Denmark, and the package was shipped via FedEx. Unfortunately, FedEx is definitely not my preferred courier. I would much prefer the option to choose GLS, UPS, or even PostNord for Scandinavian deliveries.
29. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you very much for your 5-star review and for choosing Droix for your Onexplayer X1 Pro purchase!
We truly appreciate your patience with the backorder and are glad to hear the overall experience met your expectations. Your feedback on the website performance and translation quality is invaluable—we’re continuously working to improve the user experience and will take your suggestions on board.
We also understand your concerns regarding courier options and will look into expanding our delivery choices for Scandinavian customers in the future.
Thanks again for your support, and we hope you enjoy your new device!
Perfect and fast support
Perfect and fast support great communication.
The whole process ran very smoothly.
28. mai 2025
Svar fra DROIX Global
Thank you for the fantastic 5-star review! We're so pleased to hear that you found our support fast and communication great. It's wonderful to know the whole process went smoothly—we really appreciate your kind words and support.
We look forward to serving you again in the future!
Simply Amazing
Amazing ordering process, quick overseas delivery. Product arrived exactly as ordered. Product works great. Customer support is more than ready to assist with any issues. One of the best online purchases I have made!
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you so much for your amazing review! We're thrilled to hear that your ordering experience was smooth, delivery was quick, and the product arrived just as expected. It means a lot to know that our customer support made a positive impression as well.
We're honored to be one of the best online purchases you've made—thank you for choosing DROIX!
Good support
28. mai 2025
Svar fra DROIX Global
Thank you for the 5-star review! We're glad you were satisfied with our support — we're always here to help!"
Safe and Reliable Way to buy Handheld Games
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social media, such as Reddit, and found satisfying answers about Droix. I took my chances and was very happy with my decision. It's a bit higher than the cost on Indiegogo, but for the cost of a safety net (customer support, and from what I have read, they make sure the bugs are sorted out before sending) and fast shipping from UK to NYC. It's worth it.
27. mai 2025
Svar fra DROIX Global
Thank you so much for the detailed and thoughtful review!
We’re really glad to hear that your experience with Droix met your expectations. It means a lot that you chose us after your research, and we’re happy to know the extra support and peace of mind were worth it for you. We truly appreciate your trust and support, and we’ll continue working hard to deliver the quality and service you deserve!
Prompt and personal customer service
Worried about my package, I reached out to DROIX customer service and they helped me understand my package was being held in US customs due to severe delays in clearance at US shipping hubs.
26. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you so much for your 5-star review!
We understand how stressful it can be when a package is delayed, especially when it's held up in customs. We're really glad our team could provide clarity and help put your mind at ease during the wait.
Your patience and understanding mean a lot to us, and we’re happy we could support you through the process. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
I had a small issue with an order and…
I had a small issue with an order and support went above and beyond to resolve it to my satisfaction. Thank you to Vikram and Jake for keeping me informed during the process and thank you to the owners and management for placing such emphasis on customer satisfaction.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our support staff were able to support you so well, and we'll be sure to pass along your appreciation to them. It's incredibly rewarding to know that our emphasis on customer satisfaction made a difference. We truly value your support and look forward to serving you again!
extremely fast post and great product.
26. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you were impressed with the speed of delivery and the quality of the product.
Your feedback means a lot to us, and we're so glad we could meet your expectations. If you ever need anything or have any questions, feel free to reach out—we’re always here to help.
Thanks again for your support!
Outstanding service and prices I highly…
Outstanding service and prices I highly recommend Droix. To anyone who's in the market for a Windows handheld. Moving forward this is my go-to place to buy.
Thank you Droix!!
8. mai 2025
Svar fra DROIX Global
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you were impressed with our service and pricing. It truly means a lot to know that we've earned your trust and recommendation.
We're excited to be your go-to destination for Windows handhelds and look forward to serving you again in the future!
Thanks again for choosing DROIX– we appreciate your support!
As usuall no problems ,great costumer…
As usuall no problems ,great costumer service! Recommend for everyone!
1. mai 2025
Svar fra DROIX Global
Thank you so much for the wonderful 5-star review! We're thrilled to hear that everything went smoothly and that you’re happy with our customer service. Your continued support means a lot to us. We truly appreciate your recommendation and look forward to serving you again soon!
Svar fra DROIX Global
Merci pour votre retour. Nous sommes désolés d'apprendre le problème que vous avez rencontré. Nous vous avons contacté par e-mail pour vous aider, mais nous n'avons malheureusement pas encore reçu de réponse.
D'après les informations de suivi, votre colis a été marqué comme livré. Cependant, si vous ne l'avez pas reçu ou si vous rencontrez toujours des problèmes, n'hésitez pas à contacter notre équipe d'assistance à l'adresse support@droix.net afin que nous puissions enquêter davantage et résoudre le problème rapidement.
Votre satisfaction est notre priorité et nous sommes là pour vous aider.
Svar fra DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear you were happy with the pricing, fast delivery, and that everything is working perfectly. Your support means a lot to us. We look forward to serving you again—thank you for choosing DROIX!
sending very fast and excellent…
sending very fast and excellent communication. GPD WIN MAX 2 2025 is a very good machine. thanks
1. mai 2025
Svar fra DROIX Global
Thank you for the great review! We're thrilled to hear that you were happy with the fast shipping and our communication. We're also glad you're enjoying the GPD WIN MAX 2 2025—it's an impressive device, and we're glad it’s meeting your expectations. Thanks again for your support!
The delivery was great customer service…
The delivery was great customer service great too , the device is working without issues , the only thing I noticed is the fan doing a strange noise , but maybe it's normal plus if it has problems you still have a 2 year warranty for gpd devices . And from what I read it covers almost anything , obviously if You damage it or change the original software you can't ask for warranty, but as long as you keep everything original on the device , the software and hardware problems are covered Wich is a great thing in my opinion.
8. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for your kind and thorough review! We’re glad to hear that the delivery and customer service met your expectations and that your device is running smoothly overall. Regarding the fan noise, it's possible that it's within normal operating behavior, but please don’t hesitate to reach out if it becomes concerning—we’re here to help. We're also happy you value the 2-year warranty and its coverage. Your feedback is greatly appreciated, and we're always here to support you!
Very good product
Very good product, very good quality. The delivery takes very few days.
During the registration, the procedure of the internet site made errors between billing and delivery address: i made assistance and Droix corrects the two addresses. With a friend working in FedEx we intercept the delivery and I got the pc, and the address was exact.
1. mai 2025
Svar fra DROIX Global
Thank you for your 5-star review! We're glad to hear you’re satisfied with the quality of the product and the quick delivery. We appreciate your patience during the registration process and are happy we could help resolve the address issue promptly. It’s great to know everything worked out smoothly in the end. If you need any further assistance, we're always here to help!
Svar fra DROIX Global
Thank you so much for your kind 5-star review! We’re thrilled to hear you had a great experience with our quick shipping and Discord support. We strive to provide the best service possible, and your feedback means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for your support!"
Overall Great Service
Had to follow up on shipping after a a few days of placing my order but I received prompt responses and had the issue fixed the very next day. Incredibly good customer service and shipping was fast once it started, no issues with customs, no issues with delivery. Absolutely recommend buying gpd devices here..
24. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra DROIX Global
Thank you for the fantastic 5-star review and for sharing your experience! We truly appreciate your patience during the initial shipping follow-up and are glad our team could resolve it promptly for you. It's great to hear that everything went smoothly afterward — from fast shipping to hassle-free customs and delivery.
We're especially grateful for your recommendation and are delighted you're happy with your GPD device. If you ever need any support or advice in the future, don't hesitate to reach out — we're always here to help!
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