Pivotal - Car Subscription Anmeldelser 498

Been with pivotal just under two years now, and on my second vehicle.
Everything has been a great experience the service is excellent. Everything is arranged for you. You just wait for the car to be delivered to your door.
Would definitely recommend pivotal they have provided an excellent service certainly no complaints.

The staff at pivotal are amazing . Any problems or questions I have they respond to me very quickly . I have had a few personal issues in the past and they are very understanding and supportive . Iv been with them since 2023 . I would recommend them 100% . I won’t be leaving pivotal any time soon

My first vehicle experienced a breakdown after only a few months of use resulting in several weeks of required repairs. During this period, I was provided not with a Land Rover Discovery replacement, but instead with a Discovery Sport model. As I have four children, a seven-seater Discovery is necessary for my family’s needs; the Discovery Sport does not meet these requirements. Despite this inconvenience, I continued to be charged the full price for my Pivotal subscription. When I requested compensation for paying substantial subscription fees for a vehicle that broke down prematurely and was inadequately replaced during repair, the company responded: “I have spoken to our vehicle issues supervisor regarding your goodwill request due to the fault with your vehicle. As a courtesy car was provided to you to cover the week you did not have your Pivotal vehicle, they have advised that we will not be able to offer any goodwill.”

At the end of my second vehicle subscription, I encountered excessive return charges that have also been noted by several other users of this service. The inspection agent at collection highlighted only tyre damage, which I acknowledged. He literally said this was the only thing to note. However, several weeks later, I received an invoice for an additional £1,188 for scratch repairs. While I agreed to and paid the separate repair charges related to the tyre damage, I am currently appealing the scratch repair charges to the BVRLA. These were not highlighted at all by the collection agent at the time of collection and appeared to be barely visible.

Based on my experience with Pivotal, I would definitely not recommend them to other potential customers.

Charged for scratches to a vehicle which did not exist; the collecting agent drew on the vehicle with a wax pencil and then took photographs; pivotal did not engage and instead stalk you online and deny wrongdoing; this is a deceitful company with no loyalty to customers; they do NOT provide brand new vehicles on most occasions as they claim; better to lease than use these jokers!

The best short-term vehicle lease by far. Got a brand new top spec Evoque, amazing customer support all the way, and they even waived the fees for 2 alloy wheels scratches in the end.
If you need a car for 3+ months - there’s simply no competition.

The reality matched up to the marketing words!

I was kept informed upfront about wait times and ended up with exactly the vehicle I wanted.

Great service throughout and would recommend without hesitation.

Booking my vehicle renewal through Pivotal was incredibly smooth and efficient. The service was clear, professional, and responsive throughout — making the entire process stress-free. I especially appreciated how easy it was to manage everything, and the team made sure I was well-informed every step of the way.

They eventually delivered a car with 7000 miles on, not a new car as promised.

After 4 months, they collected it and then charged me £800 for scratches which were already on the car.

Not to be trusted

I have been renting a Range Rover from the Pivotal Team for almost two years now, and I can confidently say that my experience has been nothing short of exceptional!

From day one, the team has been fantastic to work with. Their customer service is genuinely outstanding, consistently exceeding my expectations. Every interaction has been marked by friendliness and professionalism, making the rental process not just easy but truly enjoyable.

Recently, I returned my car for a pause, and the experience was seamless. Their efficient and understanding team made the transition smooth, which I greatly appreciated. The flexibility and support they offered demonstrate their unwavering commitment to customer satisfaction.

It’s clear that Pivotal truly values their customers, and that is a rarity these days. I can’t recommend them highly enough! I look forward to returning in the future whenever I'm ready to rent again. Thank you, Pivotal Team, for making my rental experience so positive and memorable!

Five stars all the way! ⭐️⭐️⭐️⭐️⭐️

I’m highly impressed by the entire Pivotel team. Every department and every individual I’ve interacted with clearly knows what they’re doing. Their expertise shows in how they listen, understand your needs, and work to find the best solution for your business.

A special thank you to Tilly Ayres from the Onboarding Team and his colleague Thomasz King – both have been incredibly helpful and professional throughout. The entire Onboarding and Eligibility teams have been outstanding. It’s rare to come across a company where the whole process is this smooth and the professionalism is consistent at every step.

I can confidently say that working with Pivotel has been a great experience. If you’re considering them, I highly recommend going through the process, you’ll see the quality and care for yourself.

Thank you to everyone at Pivotel for looking after us.

Highly, highly recommended.

I’ve used Pivotal for three different vehicles over the past 18 months, and I can honestly say the experience has been exceptional throughout.

From vehicle selection and delivery to ongoing support and the return process, the entire service is seamless and well thought out. What really stands out is the human touch—clear communication, flexible options, and a genuine focus on customer experience.

Most recently, after returning my latest vehicle, there was a small charge, but Pivotal waived the fee as a gesture of goodwill. That kind of loyalty recognition is rare and appreciated.

If you’re looking for a premium, hassle-free vehicle subscription service that truly values its members, I’d highly recommend Pivotal. Top-tier service, every time.

I am on my 3rd car with Pivotal and the experience has been great so far. The customer service is top notch and a big shout out to Ashley J who has been great from the word go to date.

The pricing is right, the customer service team are lovely to work with - real professionals with good knowledge. And of course the cars are great. Will use again for sure.

We will highly recommend this rental scheme and the team behind the scenes which make everything happen.

You join with a deposit and become a life time member, every six months we had a call offering to swap or keep the vehicle - Vehicles are in amazing condition, some with little mileage or a few thousands miles ...

Team is easy to reach and very helpful

You cannot choose the exact vehicle spec, but we always had HSE model spec vehicles provided, so had everything you would need and you could also state you needed roof bars or tow bar etc and again we also got roof bars and tow bars

Given the annual mileage offering, it includes everything ( insurance, servicing ) a swap out if one is available and you can pay more to upgrade to different tiers or pay less to drop a tier ... Shame other manufacturers not followed this scheme, as I know it would be very popular.

Highly recommended

I can’t recommend this company enough, I wanted to switch cars to something a bit bigger and they offered me something straight away and got it delivered in 10 days. Great customer service.

I honestly can’t recommend this enough. I had such an amazing experience with pivotal they gave me 2 of my car options earlier than I expected and delivered my car to my door. I have now paused my subscription as I don’t currently need a car but when I do I will definitely be back

Entering into car subscription provied by Pivotal was excellent, seamless process. They are always on hand to answer any queries/questions you may have.
Would definitely reccommend to anyone.
Thnak you for such a great experience over these last months.

I have been dealing with Pivotal for while now and the team is amazing. From Finance through delivery to support every member of team is fantastic and helpful. They will always go extra mile to sort out anything. Ashley from onboarding team is superstar! Keep going guys as you are the best - no one has better customer service than you!!! Pleasure to do the business with you 🙂

Excellent service for the car collection and very thorough inspection to confirm we had no significant issues.

* Response to Pivotal’s reply* - I’m glad you’ve publicly proved your lack of customer care and understanding around the issue, I know what the fair wear & tear standards are I’ve handed many cars back, you completely ignored the main point around cost and excessive repairs to return cars to your own standards. £800 vs all others have been £100 odd, what’s hard to understand there Pivotal?

** Also they’ll say you can escalate to BVRLA for a dispute, but I’ve looked into it and they don’t consider cases relating to repair damage or costs! So you’ve literally got no choice but to pay, nothing short of a scam.**

As with the below review please take this as warning. Don’t use their services.

Started all good, but after 3 months I needed hand the car back, inspection went well and the collection agent said there were minimal issue’s and I’d really looked after the car. Fast forward two weeks and I get an £800 bill For a two doors to be re sprayed, for two small light marks that didn’t even remove paint and weren’t mentioned when I was handed the collection report that he asked me to sign. I’ve previously paid less than £100 for the same damage from Porsche.

I went round the block with customer service then the internal complaints team, all refused to budge even though I provided ample evidence the charges were excessive and over the top compared to other providers.Not a sniff of customer service or care.

In the end your left with no choice but to pay their charges, deeply concerning and disappointing approach to a “luxury service”.

Two one star reviews of the same nature over £800-£900 which will now put off many potential new joiners, costing far more I’m sure.

Pivotal, here’s your last opportunity to put right this shocking experience - my car reg was KS23UYG.