The user interface is horribly outdated…
The user interface is horribly outdated and complicated. It's not intuitive, and it feels like a bad website from the early days of the internet.
The so-called "knowledge base" often has outdated or incomplete information that doesn't really answer any questions, leaving you to reach out to customer service. Chat is inefficient, so the only reliable support has been by phone.
Headquarters bombards you with marketing emails, many of them way too long, and keeping up with all their news, success stories, promos, IT-related maintenance, etc., is a full-time job on its own.
The salesperson was so outstanding that I totally fell for how great Dream Vacation Franchise is, but the reality settled in as soon as we did the ridiculously redundant training.
Your assigned "business consultant" is just a glorified, underperforming customer success manager.
If you're looking to make money with a franchise, do yourself a favor and turn down this one.
1. februar 2025
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