Drake Software Anmeldelser 360

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Thanks for sharing this with us, Daniel. We’re sorry to hear this was your worst experience after more than 20 years with Drake.

We understand how frustrating it is when a product you’ve relied on for so long doesn’t perform the way you expect. That kind of change can make it difficult to feel confident heading into a busy season, especially when you’re comparing other options.

We’d appreciate the chance to talk through what didn’t work well this year and see how we can help. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your experience and assist further.

Your feedback means a lot, especially given your long history with us.

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For 3 dager siden

Thank you for sharing your experience, Leslie. We’re sorry to hear this season has been so frustrating, especially when you needed more knowledgeable support and didn’t feel you were getting it.

We understand how important it is to reach someone who can go beyond basic guidance, particularly when you’ve already done your own research. Having to push for higher-level support and dealing with delays like form approvals only adds to the challenge during an already demanding season.

We’d appreciate the chance to connect you with the right team and review your concerns in more detail. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can escalate this and provide the level of assistance you’re looking for.

Thank you again for your feedback.

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For 21 timer siden

Thank you for sharing your experience, Louella. We’re glad to hear the accuracy and ease of use have stood out for you. It’s also great to know that when questions come up, the support has been consistently helpful.

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For 21 timer siden

Thank you for sharing your experience, Bruce. We’re glad to hear the ease of use, pricing, and customer service have all worked well for you, especially as a sole preparer. It’s also great to hear that the efficiency of the interface supports your workflow, even if it keeps things simple.

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For 21 timer siden

Thank you for taking the time to share this, Christine. We’re glad to hear the pricing flexibility has worked well for you, especially being able to purchase returns as needed.

That kind of approach can make it much easier to manage costs without a large upfront commitment.

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For 1 dag siden

Thank you for sharing your experience, Jesus. We’re glad to hear you’ve found the software helpful and easy to use once you’re familiar with it.

You make a great point about taking advantage of the available resources like the manual and training options. That preparation can really help users get the most out of the program.

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For 1 dag siden

Thank you for sharing your experience, Hal, and for your many years of using Drake for tax preparation.

We’re glad to hear the program continues to work well for you and that the workflow feels intuitive overall. That kind of consistency is important, especially when you’re handling returns day in and day out.

We also appreciate you calling out your recent experiences with support. If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or Support@DrakeSoftware.com, and they’ll be happy to assist.

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For 21 timer siden

Thank you for sharing your experience, Fern. We’re glad to hear the support staff has stood out and that the program feels user friendly for you. It’s also great to know the add-on options have been useful in supporting your work.

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For 3 dager siden

Thanks for taking the time to share this, Ann. We’re really sorry to hear how frustrating this experience was, especially after so many years of relying on the software.

We understand how concerning it is to deal with slow performance, calculation issues, and inconsistent behavior like the K-1 rollovers you described. On top of that, not getting the support experience you expected only adds to that frustration, and that’s not the experience we want anyone to have.

We’d like to take a closer look at what happened and help make this right. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review these issues with you directly and work toward a resolution.

Your feedback is important and helps us continue improving.

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For 21 timer siden

Thank you for sharing your feedback, Ross. We’re glad to hear the product and pricing have been a good fit for you.

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For 21 timer siden

Thank you for sharing your experience, Tony. We’re happy to hear the live support has been helpful when you’ve needed it.

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For 21 timer siden

Thank you for taking the time to share this and for being with Drake since 2012. We’re glad to hear the transition was seamless and that the balance of simplicity and capability has continued to support both your individual and business returns.

It’s also great to know your experiences with support have been consistent and helpful when you’ve needed it. Having issues resolved quickly can make a big difference during the season.

We appreciate you highlighting the value as well. Finding a solution that fits both workflow and cost for a small to midsize practice is important, and it’s good to hear Drake continues to meet those needs.

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For 3 dager siden

Thank you for sharing this with us, Joe. We’re sorry to hear how disappointing the past two years have been, especially after your long history with Drake.

We understand how frustrating it is to receive inconsistent support, have issues go unresolved, and feel like your concerns aren’t being followed through. That kind of experience can quickly impact trust, and we take that seriously. We also hear your concerns around Rightworks and the added complications it’s created for your workflow.

We’d appreciate the opportunity to look into these issues more closely and see how we can help. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your experience and work toward a better path forward.

Your feedback matters, and we’re committed to improving where we’ve fallen short.

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For 21 timer siden

Thank you for sharing your experience, Andrew, and for your many years in the profession.

We’re glad to hear the unlimited return option has helped you continue supporting your clients while keeping your pricing manageable. That kind of flexibility can make a real difference, especially for a sole practitioner.

It’s also great to know the software has remained a solid fit for you over the years, and we appreciate you sticking with Drake.

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For 3 dager siden

Thank you for bringing this to our attention, Pat. We’re very sorry to hear about this experience and understand how serious and stressful this situation is, especially when it impacts a filed return and your client relationship.

We recognize how concerning it is to see data changes you didn’t make, along with not receiving a response after sending files to support. That’s not the level of reliability or follow-through you should expect, and we understand why this has caused frustration and uncertainty.

We want to get this in front of the right team as quickly as possible and work toward answers. Please contact our support team directly at (828) 524-8020 or email Support@DrakeSoftware.com so we can escalate your case, review the submitted files, and help determine what occurred.

We appreciate you taking the time to share this feedback and the opportunity to address it.

Svar fra Drake Software

For 1 dag siden

Thank you for taking the time to share this. We’re glad to hear the online experience has been straightforward and that it’s been a good fit for your setup, especially with a focus on keeping data secure without managing your own server.

We appreciate you sharing your perspective on the transition as well. If you ever want to talk through options or have questions about how things may evolve for your workflow, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.

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For 21 timer siden

Thank you for taking the time to share this, Heidi. We’re glad to hear the pricing has made the software feel like a tool that supports your work, not something you’re working around.

It’s also great to know the accuracy, seamless updates, and overall reliability have helped things run smoothly during the busiest time of year.

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For 21 timer siden

Thank you for sharing your experience, Peter, and congratulations on starting your own practice.

We’re glad to hear the integrations like the portal, payments, and tax book have been helpful in building your workflow. Having tools like the portal keep communication organized and make document collection easier can really feel like having that extra support in place.

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For 1 dag siden

Thank you for sharing your experience, Tony, and for your 16 years with Drake.

We’re glad to hear that the data entry process, form search, and tools like the F1 help key have made your workflow straightforward, along with streamlined printing. It’s also great to know that, even when small issues come up, you’ve seen responsiveness to change requests over time.

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For 21 timer siden

Thank you for sharing your experience, Jacqueline. We’re glad to hear how much you value the way the program helps catch and point out mistakes. That kind of guidance can make a big difference when you’re working through returns.

It’s also great to know your interactions with support have been consistently helpful when you’ve needed them. That level of confidence can really support your day-to-day work.