So used to completing an online quote request form for companies only to never hear back. Jack @ drainage central called me back within a couple of hours and has handled an often complex order across... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was replacing cast iron guttering, going from the main roof to a smaller roof and then down to an existing gulley. So measurements were critical. In that respect, the wide range of 68mm cast iron st... Vis mer
Selskapet har svart
How do you replace cast-iron Victorian drainpipes that have rusted through without it looking terrible? You can use PVC equivalents that look pretty close from a few feet away and keep the style of th... Vis mer
Selskapet har svart
Jack was very helpful and knowledgeable of the products I required. Although two gutter angles had to be manufactured the delivery was very quick of the whole order.
Informasjon om virksomheten
- Byggevareleverandør
- også i
- Leverandør av plastprodukter
- Metalleverandør
- Oppussingsforretning
- PVC-industri
- Ståldistributør
Skrevet av virksomheten
Drainage Central offers a full and comprehensive range of guttering, plumbing and drainage products, including rainwater systems, sewage treatment products and a range of Brett Martin products. We only supply quality assured products from the leading manufacturers and aim to offer the best solutions giving you downloadable installation guides and technical specifications where applicable. Our stocked products are on a 24 hour delivery schedule (See COVID-19 page for current schedule) and our knowledgeable, friendly UK based customer service team are always on hand to help. We have numerous years of experience in drainage, e-commerce and customer service. So for a secure, easy shopping experience please choose Drainage Central – rain through to drain - we’ve got it covered.
Kontaktopplysninger
184C Wisbech Road, PE158EZ, March, Storbritannia
- 03302 230 275
- customerservices@drainagecentral.co.uk
- drainagecentral.co.uk
4,8
Enestående
231 anmeldelser
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Superb seevice!
Superb! Ordered the wrong risers for two inspection chambers by mistake. Instead of just processing the order the guys from drainage central phoned me to see if i was aware of the mistake, I wasn’t! This small detail saved me time and money, will definitely be using again! Excellent service!
3. januar 2024
Anmeldelse skrevet uten oppfordring
great service
first class service had exactly what we needed. very helpful
18. desember 2023
Anmeldelse skrevet uten oppfordring
Order arrived in 🕰️
7. desember 2023
No problem with company delivered as…
No problem with company delivered as promised excellent service
1. desember 2023
Efficient and on time
30. november 2023
Product arrived on time as described.
8. november 2023
It was broken when delivered so I had…
It was broken when delivered so I had to mend it as I was in a hurry to get it fitted
9. november 2023
Svar fra Drainage Central
Hello Dave,
Thank you for taking the time to leave us a review.
We apologise for the inconvenience caused by the broken item during delivery. We understand your urgency and we apologise for the need to mend it yourself. Occasionally, damage can occur during shipping, but we always strive to rectify the situation. However, this is the first we have heard from you regarding the damaged item.
To assist you further and ensure a satisfactory resolution, please reach out to our customer support team via email at customerservices@drainagecentral.co.uk.
Kind regards,
Drainage Central Team
Brilliant service !!
Spoke to Jess on Monday saying I needed some items urgently as scaffolding was up. Goods arrived by Wednesday - what more can I say simply brilliant. Thanks so much
8. november 2023
Helpful and thorough when delivery…
Helpful and thorough when delivery company didn’t deliver all my order - ensuring I received all my goods
2. november 2023
Good communication 👍 prompt delivery
31. oktober 2023
Great range of products.
4. oktober 2023
Delivery and communication were…
Delivery and communication were excellent. The website is a bit annoying as the numbers for the quantity required jumps around. For example. The number of clips I requested said 12 but in the confirmation box it read 21. I went back to the order and checked it was 12, altered it by adding a few and then going back to 12. This still didn't alter the delivery request of 21. But as the overall price was good I went ahead and binned the excess of clips.
3. oktober 2023
Svar fra Drainage Central
Good morning Richard,
Thank you for your feedback regarding your recent experience with our delivery and communication. We are pleased to hear that both aspects met your expectations.
We apologise for any inconvenience caused by the issue you encountered on our website. We understand that the fluctuating quantity numbers during the ordering process could be frustrating. We appreciate your patience in double-checking and adjusting the quantity to ensure it matched your request.
Rest assured, we have taken note of your feedback and will work on improving the clarity and consistency of the quantity display on our website. Your input helps us enhance our user experience and make necessary adjustments to prevent such issues in the future.
We value your business and are glad to hear that the overall price was satisfactory. We apologise for any excess clips you may have received and hope it did not cause significant inconvenience.
If you have any further concerns or require assistance, please don't hesitate to reach out to our customer service team.
Kind regards,
Drainage Central Team
Not many companies have a…
Not many companies nowadays have a phone number you can ring, l phoned up and got the information l needed straight away, he actually went to the warehouse to measure the part. Doesn't happen a lot anymore
6. september 2023
Good customer support
The carriers making the delivery botched it by splitting it into 3 separate deliveries over 5 days but Drainage Central we’re on the case immediately checking regularly and reporting back to us daily.
All items delivered.
3. september 2023
Unfortunately my order was dispatched…
Unfortunately my order was dispatched in two deliveries, a week apart. I had to phone twice to chase the undelivered part of my order. Good prices but not enough information to the customer about delivery delays
15. august 2023
Svar fra Drainage Central
Hi David,
Thank you for taking the time to leave a review, and we would like to sincerely apologise for the delay in receiving part of your order.
After investigating the issue, we discovered that your order was directly shipped from the manufacturer, and unfortunately, they did not inform us about the missing gutter lengths. Once you brought this to our attention, we immediately contacted the manufacturer who assured us that the missing parts would be delivered the following day, which we relayed to yourself.
Regrettably, the gutter lengths were not delivered as promised, and it appears that they were damaged during transit. As soon as we became aware of this, we promptly sent out the replacement pieces. We deeply apologise for any inconvenience this may have caused you and we appreciate your patience throughout this process.
We are glad to hear that you found our prices competitive, and we would be pleased to have the opportunity to deal with you again in the future.
Kind regards,
Drainage Central Team
I was very happy that my order arrived…
I was very happy that my order arrived in good condition and on time will be ordering again in the future and the web site is very explanatory and a good price for the cast effect gutter
13. august 2023
Svar fra Drainage Central
Hi Mr Joyce,
Thank you for taking your time to leave us such a great review! We're pleased to hear that your order arrived in good condition and on time.
We're glad to hear that you found our website to be explanatory. We strive to provide a user-friendly experience and ensure that all the necessary information is readily available for our customers.
Additionally, we're pleased to know that you found our cast effect gutter to be reasonably priced. We believe in offering high-quality products at competitive prices to ensure our customers get the best value for their money.
We look forward to dealing with you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Drainage Central Team
I am still waiting for part of the…
I am still waiting for part of the order. No communication from drainagecentral to say why or how long I may need to wait.
14. august 2023
Svar fra Drainage Central
Good afternoon Andrew,
Thank you for your feedback. We sincerely apologise for the delay in providing the stopend on your order. After investigating the issue, we discovered that there was a temporary delay with this particular item.
We are pleased to inform you that we have sourced additional stopend from a different depot. As a result, your item will be delivered to you tomorrow.
Once again, we apologise for the delay and thank you for your patience. If you have any further questions or concerns, please do not hesitate to reach out to us.
Kind regards,
Drainage Central Team
Prompt delivery and good product
How do you replace cast-iron Victorian drainpipes that have rusted through without it looking terrible? You can use PVC equivalents that look pretty close from a few feet away and keep the style of the house traditional. Drainage Central had what I needed in the correct sizes and shipped and delivered very quickly, enabling me to replace the broken sections rapidly. These aren't cheap - you could cop out and use a modern B&Q job if you wanted - but the extra costs for something looking the part were worth it for me.
13. august 2023
Svar fra Drainage Central
Hi Richard,
Thank you for taking the time to leave such a great review! We're glad to hear that you found exactly what you needed at Drainage Central and that we were able to provide a solution for your rusted cast-iron Victorian drainpipes.
We understand the importance of maintaining the traditional style of your house while addressing the issues with the old pipes. Our PVC equivalents are designed to closely resemble the original cast-iron pipes, ensuring a seamless blend with the traditional aesthetic of your home.
We take pride in our quick shipping and delivery service, and we're pleased that we were able to provide a rapid replacement for the broken sections of your drainage system. We believe that the extra investment for something that truly looks the part is worth it, and we're pleased to hear that you share the same sentiment.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to dealing with you again in the future.
Kind regards,
Drainage Central Team
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