So used to completing an online quote request form for companies only to never hear back. Jack @ drainage central called me back within a couple of hours and has handled an often complex order across... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was replacing cast iron guttering, going from the main roof to a smaller roof and then down to an existing gulley. So measurements were critical. In that respect, the wide range of 68mm cast iron st... Vis mer
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Jack was very helpful and knowledgeable of the products I required. Although two gutter angles had to be manufactured the delivery was very quick of the whole order.
How do you replace cast-iron Victorian drainpipes that have rusted through without it looking terrible? You can use PVC equivalents that look pretty close from a few feet away and keep the style of th... Vis mer
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Informasjon om virksomheten
- Byggevareleverandør
- også i
- Leverandør av plastprodukter
- Metalleverandør
- Oppussingsforretning
- PVC-industri
- Ståldistributør
Skrevet av virksomheten
Drainage Central offers a full and comprehensive range of guttering, plumbing and drainage products, including rainwater systems, sewage treatment products and a range of Brett Martin products. We only supply quality assured products from the leading manufacturers and aim to offer the best solutions giving you downloadable installation guides and technical specifications where applicable. Our stocked products are on a 24 hour delivery schedule (See COVID-19 page for current schedule) and our knowledgeable, friendly UK based customer service team are always on hand to help. We have numerous years of experience in drainage, e-commerce and customer service. So for a secure, easy shopping experience please choose Drainage Central – rain through to drain - we’ve got it covered.
Kontaktopplysninger
184C Wisbech Road, PE158EZ, March, Storbritannia
- 03302 230 275
- customerservices@drainagecentral.co.uk
- drainagecentral.co.uk
4,8
Enestående
230 anmeldelser
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Contact and updates excellent
Contact and updates with this firm have been great. Jack is available for any questions and updates on the order. Very professional.
5. juni 2025
Parts arrived quickly and worked as described
Had a question pre-purchase was was answered quickly and correctly. Parts arrived quickly and solved my problem.
30. mai 2025
Great service
Great service, even for small additions, shame restocking charge is too high.
29. april 2025
Excellent service
Drainage central were helpful in all ways which was the delivery time the materials required and payment followed with a VAT invoice.
1. april 2025
ALL GOOD 👍
Needed a gutter clip and couldn’t source it locally Called Drainage Central, spoke with Jack and sorted straightaway. Delivered by DPD and job done and dusted. All good. 👍
4. april 2025
Anmeldelse skrevet uten oppfordring
Very efficient and changed colour of…
Very efficient and changed colour of item when asked with no problems.
31. mars 2025
On time and efficient
3. mars 2025
Easy website to navigate prompt an…
Easy website to navigate prompt an professional service at competitive prices 👌
28. februar 2025
All good,would of given 5 stars but for…
All good,would of given 5 stars but for the sites search engine
3. februar 2025
5 star service
5 star service, cannot fault any element of the sales to delivery 100% satisfied
2. januar 2025
ok but can be quicker
overall ok, however 4 weeks waiting time for grey anthracite far to long.
28. november 2024
Svar fra Drainage Central
Hi Adam,
Thank you for leaving us some feedback.
This colour, in the range you selected, does have an extended lead time as it is made to order.
The website does state that the lead time is 3-4 weeks, sorry of this was not clear.
We will relay the comments back to the manufacturer who make this range, to see if they can consider making this colour quicker in the future.
Thanks for your custom, and we hope to deal with you again in the future.
Warm Regards,
Drainage Central Team
My order hasn’t arrived at my home so…
My order hasn’t arrived at my home so pretty poor really 0 stars would be a better option
2. desember 2024
Svar fra Drainage Central
Hi David,
Thank you for leaving us a review.
We are sorry your order took longer than expected to be delivered, although the order was on track to be delivered when expected, the courier has let us down on this occasion.
We understand most of your order has now been delivered and replacements for missing items has been arranged via a different courier, to hopefully avoid further issues.
We will continue to keep you updated by email.
Warm Regards,
Drainage Central Team
Poor suppliers
Long wait time and poor quality of guttering. Unfortunately I have to give a bad review. This should be no reflection on drainagecentral, but the suppliers it chooses. Customer service was exceptional. Always a fast response and reassuring message every time I contacted them. The order process was fine, website great but then that's where it falls over. I ordered guttering which is made to order and therefore provided by Brett Martin. Delivery times state 15-18 working days. ordered 11th September - Delivered 17th October. As mentioned customer service was exceptional and in this case it seemed there is nothing they could do but wait on their suppliers Brett Martin. They did kindly refunded the delivery charge for the inconvenience. The quality of the guttering is ok but the downpipes were really poor. Yes I could of returned these I'm sure (you have to pay to do that too) but after such a mess getting the guttering onsite and having to pay to return items, it was not worth it. The 2 stars are for customer service and a decent website. Everything else was poor.
15. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Drainage Central
Hi Ricky,
Thank you for taking the time to leave us such a detailed review.
We are happy to hear that our customer service and website order process was satisfactory, however the amount of time you had to wait for your made to order items was not.
In some circumstances we don't have full control over an orders lead time, but we can do our best to relay information from a manufacturer to customer to ensure work can be planned/scheduled.
We have emailed you for more information on the quality of the goods, we would like to try and help further if possible.
Kind Regards,
Drainage Central Team
Had to wait a couple of weeks for…
Had to wait a couple of weeks for delivery , as apparently it had to come from abroad ! But Jack was very helpful, nothing was too much of a problem
29. oktober 2024
Svar fra Drainage Central
Hi,
Thank you so much for your great review!
We're pleased to hear that you found our prices unbeatable and our quality top-notch.
We look forward to dealing with you again.
Kind regards,
Drainage Central Team
Great service and quality products
Great service and quality products. After not ordering enough on my first order, Jess was quick to help identify what additional parts I needed to order and was in regular contact to give me updates on my delivery. 100% recommend!
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Drainage Central
Good afternoon Jamie,
Thanks for taking the time to leave us such a great review!
We're happy to hear that you were pleased with our service and the quality of our products. It's fantastic to know Jess was able to assist you quickly and kept you updated throughout the process.
We look forward to dealing with you again.
Kind regards,
Drainage Central Team
Replacing damaged downpipe
Just ordering a length of aluminium downpipe to replace a section hit by a car. Quality was fine and colour a good match, but delivery was expensive and slow.
28. august 2024
Svar fra Drainage Central
Hi John,
Thanks for taking the time to leave us a review. We're pleased to hear that you're happy with the quality and colour of your product!
Regarding the delivery, the product ordered is painted to order and therefore has an estimated lead time of 7 - 10 working days. This information is clearly displayed on the product page and at checkout. Apologies if this was not clear. According to our system, your order was delivered within this timeframe. However, if this is incorrect, please don't hesitate to contact us at customerservices@drainagecentral.co.uk, and we'll be more than happy to look into it for you.
Kind regards,
Drainage Central Team
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