Dossier Anmeldelser 

To preface this: Alexandru from Dossier did resolve my problem, and I appreciate their help! However, this doesn't dismiss the terrible service I otherwise received.

I received my perfume on Sept 10th, and initiated a return on Sept 17th. I understood there was a 30 day return period, and due to my work schedule, I was planning to get to the post office the first week of October.

I received an email on September 30th saying my return had been cancelled due to not being returned in time. I wasn't made aware of a second deadline tied to the return itself (otherwise I wouldn't have gone ahead and begun the process), but within half an hour I contacted customer service to get a new label. I kindly explained the situation, offered to provide the emails where no alternative deadlines were mentioned, and explained my perspective.

I was outright denied a new return label as "a return/exchange is only allowed once per order". I didn't understand, as it hadn't actually happened, and was still within the 30 day return policy.

I was repeatedly denied any assistance by the customer service agent, who said it was impossible to start a new return. This was very disappointing, given I had 100$ of perfume that was not as advertised (loved the one I kept though!).

Then, in the middle of our conversation over email, a new agent intervened and kindly provided me a label, no questions asked. The other agent stopped responding at that point. I am left questioning why I was repeatedly denied something that was suddenly provided out of nowhere, and the initial stress I had to go through.

End of story, I got my new return label, but it was an opaque process met with a large degree of resistance, and was not a great customer service experience until the end unfortunately.

The support team are amazing and sooo helpful! They resolved my issues instantly and was super responsive. Shout out to Adrian

Love Dossier! Ive been a customer for about 5 years now and have never been disappointed with any of the scents I’ve purchased. The customer service is always great and so helpful.

I had some delivery issues with my order, but Dossier’s customer service handled the situation professionally. They listened to my concerns, processed the refund as requested, and the money arrived very quickly. I really appreciated their helpful and respectful response.

Great customer service! They answered my emails about my shipment super fast! I can’t wait to try the product!!!

Dossier in the EU and UK is my area of 'expertise'. I LOVE the scents and often buy as gifts for friends and also myself and my husband. The prices cannot be beaten and the quality of all the (many) scents that I have bought are excellent. The issue I have is to resist buying more........They last ages, even when used multiple times a day. One of my surprise favourites is IT Factor. It is superb. Top marks in all ways Dossier.

The customer service is incredible, they reply very fast. There was an error with my return label and i emailed them, they tried to fix it but it wouldn’t work. They helped come up with a solution and i am very satisfied and grateful,they are truly incredible!!! will definitely repurchase from them

Extraordinario producto, servicio y soporte! Mil gracias y felicidades!!!

The best customer service ever!

The courier "lost" my order it was stuck on processing for over 30 days. To which I contacted them they never got back of course. So I contacted Dosseir and let me just say there customer service is the best I've ever personally experienced. Got a response from an actual human not a automated email within 10 minutes and the team helped me straight away re order everything for me whilst being extremely apologetic. So kudos to the whole of Dosseir and will certainly be buying off them again.

I've been a loyal fragrances customer with Dossier since 2022. I've purchased over 30+ fragrances from them and I've saved so much money, I mean you can buy 4-5 different fragrances at a time for what you might pay for one designer fragrance. I have enjoyed most every fragrance as they smell extremely close if not exactly like the fragrances they dupe. Exchanges are so simple and the GIVE Back Box program is a blessing to those less fortunate. Communication, customer service and responses via email are quick and clear. The sales are frequent and fun as I can try even fragrances I've never heard of without concern. I am a fan for life!! Thanks Dossier for making me smell absolutely fabulous every day! Most people are none the wiser and I really get a kick out of introducing others to your brand and the savings therein. Love my Dossier!!

Everyone was so nice and helpful. They helped me very quickly and efficiently.

On an unrelated note, I love Dossier products! I get so many compliments when I wear their products.

The experience is okay I didn’t know there was an error with my order until I emailed them and ask them what was going on. At least they reply to my email pretty fast and fix it right away.

I’d like to premise this by saying I have not been asked to make this review, I’m just genuinely just really impressed with this company and believe they deserve their accolades.

I’ll be addressing two things in this review, the actual perfume quality/site and working in collaboration with Dossier.

The perfumes:

I’ve never received SO MUCH INTEREST in what I’m wearing as I have with Dossier! Their range is BEYOND large and their quality is genuinely amazing especially for the price starting from around £25. These scents genuinely last and that’s SO important to me. Every day no matter the scent I’m told I smell good, people asking what I’m wearing, where I’ve gotten it from; compliments to the creators truly!

Even the product boxing I love, with a recent change in look and sizing, seeming like they’re paying mind to how much possible waste can occur. Some perfumes also come with scent cards (The icons collection being one) explaining the perfume, the notes and what scent family it’s from, which brings me to the website.

I love how they’ve broken down the site to understand the scents better, the groups they’re in, and the range of collection they have.

10/10 perfume 🫡

Regarding working with Dossier:

They first reached out to me via email in January, so it’s been 9 months of working with them, with planned continuation. As a content creator I look for long term partnerships and Dossier has provided such! I’ve worked with other perfume brands before and had mixed feelings about it, but with dossier I can only say good things! Cristiana is the senior partnership associate I’m in communications with.

One thing I like in particular, is that it’s always Cristiana I speak to, I understand some brands switch out customer service providers and granted there may actually be multiple people replying via her email (for efficiency) however, to have what seems like one person who stays in communication with you makes working with this brand so much easier.

There was an issue where another courier provider was used rather than my usual, and that specific courier driver in my area leaves packages in my safe place. Now when I make an order and it’s from that courier if he leaves it in the safe place it’s fine as I get an email, but of course when brands send items a tracking number isn’t always given and this was the case with Dossier. I don’t personally have an issue with this, as drivers SHOULD knock/ring the doorbell and Dossier is not to know my driver from this courier doesn’t. This caused a weeks’s delay in me receiving the package and starting the promotion. It was so easy to contact Cristiana to let her know I hadn’t received the package, the tracking was sent PROMPTLY, and I was able to see it was in my safe place for the last week😅.

I explained this all to Cristiana and she was very understanding of the situation, and although I suggested being as quick as I can to get the content out and asked for what happened to be taken into consideration, Cristiana was very relaxed anyways and understanding about it making it clear there was no rush from her side, which eased my nerves immensely.

The briefing and what’s asked of is ALWAYS clear, with links to a brief slide created for special launches & examples/ideas provided too.

I hope to continue my collaboration well into the future, they’ve been great to work with.

My package never arrived, and when I called they replaced it. It should have been on the post office, but dossier took care of it.

I've tried few of them. Absolutely stunning from the very first spritz. It opens with a comforting, rich warmth that immediately wraps you up like a soft sweater.

My daughter wanted this perfume. I looked for it everywhere and then I was very happy to find it with Dossier I placed my order. Everything was very smooth as far as my order. However, I paid extra for two days shipping. Dossier process my order immediately. But unfortunately, there was delay after delay with FedEx, which is has nothing to do with Dossier.
I have contacted Dossier customer service and I cannot express enough how they were very responsive and they have been doing everything to help with the situation.
unfortunately, this is not my first bad experience with FedEx.

Exceptional in every way. Communication with customer service was prompt, courteous and professional.

I've been a fan of Dossier for years and a subscription member for a few months. I was trying to do an exchange which comes with free shipping as a plus member, neither the website or the app would redirect me to do the exchange, so I reached out to customer service. That became a nightmare. They they processed it as a return so I was unable to get free shipping, I naively assumed a company I've been so fond of would handle it, they refused to help me. They talked in circles, they did not answer my questions and kept refusing to do anything to accommodate the mistake they made. Talking with them was horrible. They lost a long time customer, someone who promoted them on tiktok and always got them word of mouth business over $8. Bad business

Didn't receive my order but Adrian was super helpful and solved the issue promptly.