Dossier Anmeldelser 

Excellent service! I received a bottle and it had been leaking inside the box. I contacted the customer service department via WhatsApp and they quickly mailed a replacement. Thank you!!

I appreciated Amazon refunding my account. Disappointed that Dossier did not offer to send me the correct product as a courtesy. It was very disappointing. I was very excited to try this fragrance and they did not even offer to send me one or even send one with a discounted price.

Had to change my shipping address asap and dossier was so helpful and accommodating to make that happen!

Dossier has truly exceeded my expectations. They were able to change my address the night I placed my order and the surprise perfume they gifted me with has become one of my favorites. I will definitely continue recommending them to my friends and purchasing in the future.

Great customer service! They answered so fast, and everything was resolved in a couple of days

Very helpful customer service, went above and beyond and was very responsive. They make the best scents.

These have got to be fabricated reviews—I see a few other 1 star reviews which are much more reflective of my (repeated) experience. You can only message and half the time they ignore you, if they answer you they blatantly disregard everything you’re saying. Talk in circles, throw in snide jabs. And rarely fix the issue. Check BBB for a much more accurate representation of this company.

Their response: This is surprising to hear! You can email us or contact us directly on any platform. Krysten, give us more info. We are know for the best CS there is!

My response: You can find the thread you’ve been ignoring me on in WhatsApp. And please—what phone number can I call to contact you because your website only has messaging and email—both of which you either ignore or talk in useless, snarky circles. What direct platforms do you offer besides the email and WhatsApp mentioned?? The answer is none because you avoid actual communication at all costs. I also suggest you check BBB, many more reviews detailing the trash treatment you provide, since you’re asking for “more info”.

Had a problem with my order and customer service did a wonderful job resolving the issue.

Mi primera experiencia con ellos fue buenocima espero q mi segunda orden sea así d buena

Customer service is amazing! I inadvertently forgot to update my shipping address after moving to a new home. Although they were unable to help update the address before the items shipped, they were patient and addressed my concerns in a short frame of time. I appreciate the kindness of the staff, as this process could’ve been more frustrating had they not been kind.

I experienced a completely broken and deceptive customer service loop when trying to exchange a fragrance.
Dossier’s written policy explicitly states: "All customers, both Dossier+ members and non-members, will receive one free exchange transaction per order."
When I attempted an exchange, customer service stripped my original 30% discount code and told me I had to pay the retail difference.
When I quoted their own "free exchange" policy back to them, the representative explicitly contradicted the website, claiming "only D+ active members can benefit from free returns and the same discount exchanges."
Throughout the entire email thread, the representatives (both the AI bot "Margot" and the human rep "Adrian") repeatedly called me by the wrong name.
Most bizarrely, the human representative actively discouraged me from trying another fragrance, telling me he'd "rather not point you toward another fragrance."
I'm going to settle for a refund and pay a $3.99 processing fee because support refused to facilitate the free exchange promised on their website. I am leaving this review so management can review this ticket and address the deceptive policy enforcement.
EDIT: There is no confusion, your policy is a lie. The return is not "on you", you are charging me a $3.99 processing fee. I did not ask for an additional discount, only for the original discount to apply to the exchanged item, which would actually make an exchange free as stated in your policy. I will take the last recommendation from your AI agent and not order from you again. I don't need anymore patronizing and untrue replies.

Amazing customer service with prompt responses. Amazing deals that often include entire free bottles. I have a collection of over 20 bottles of dossier fragrances I don't think one of them Fades or smells unappealing.

Customer Service is great!!! I recently moved and forgot to change my mailing address. Tudor got it changed to the correct address in minutes!!! Honestly, best CS in the business!! And...great products!!!!

Amazing perfumes! They smell just like the originals, but cost way less. I’ve bought 8 bottles so far from dossier and I love them all.

The perfumes are fantastic! Purchasing and returning is always simple and straightforward. When I had a sample leak out of its bottle the care team was responsive and quickly made the situation right. I recommend Dossier to anybody looking to buy high quality scents without the markup prices!

I can say that customer service is very efficient and very fast; they answer all your questions, and personally, the products I received arrived in good condition and quickly.

Wonderful customer service assistance with my order. I needed to change my delivery address & they were helpful & fixed the issue immediately. I can’t wait to receive my Polly Pocket Perfume!

Their fragrances smell amazing. Unfortunately they are a dishonest company. They sign you up for a subscription without your knowledge. They did this once and I fought for a refund. The second time I was careful and checked my cart before checking out thinking maybe there was a slight chance I missed it on the first order. I was careful what I clicked on this time. Once the transaction went through it was suddenly more than what it first stated when the receipt popped up. I checked and there it was again, the subscription I did not click on, did not see, did not ask for. I tried to log back in to cancel the order as I was furious, but my log in suddenly didnt work. Logged in finally with order # and cancelled the subscription but no options to cancel the order. I have requested a second refund of the amount they charged me for the subscription. I will never order from them again. Its sad they can't just be honest.
In response to the company- no matter how you look at it and whether I just "missed" the subscription selection again...signing customers up by automatically selecting an option for them at check out is just deceptive, sneaky and dishonest. If we wanted a subscription, we'd actively seek one out and click that. There is NO reason for it to be automatically selected. You and I both know this is a wellknown deceitful tactic. If you spent your efforts and time on making your company better, more trust worthy instead of fighting with customers about subscriptions and sneakily signing them up, then you'd be far more in the green than you are now. You may have gotten $3 off me now and $3 off several other people, but losing their business forever will cost you way more in the long run. Just one of my orders is usually over $100. So congratulations on the $3 score now! Thats $97+ you lost times at least once a year.

Terrible customer service.

To preface this: Alexandru from Dossier did resolve my problem, and I appreciate their help! However, this doesn't dismiss the terrible service I otherwise received.

I received my perfume on Sept 10th, and initiated a return on Sept 17th. I understood there was a 30 day return period, and due to my work schedule, I was planning to get to the post office the first week of October.

I received an email on September 30th saying my return had been cancelled due to not being returned in time. I wasn't made aware of a second deadline tied to the return itself (otherwise I wouldn't have gone ahead and begun the process), but within half an hour I contacted customer service to get a new label. I kindly explained the situation, offered to provide the emails where no alternative deadlines were mentioned, and explained my perspective.

I was outright denied a new return label as "a return/exchange is only allowed once per order". I didn't understand, as it hadn't actually happened, and was still within the 30 day return policy.

I was repeatedly denied any assistance by the customer service agent, who said it was impossible to start a new return. This was very disappointing, given I had 100$ of perfume that was not as advertised (loved the one I kept though!).

Then, in the middle of our conversation over email, a new agent intervened and kindly provided me a label, no questions asked. The other agent stopped responding at that point. I am left questioning why I was repeatedly denied something that was suddenly provided out of nowhere, and the initial stress I had to go through.

End of story, I got my new return label, but it was an opaque process met with a large degree of resistance, and was not a great customer service experience until the end unfortunately.