I’ve only here in Vancouver BC for 14 years come this January 10th and i was diagnosed with MS about 13 years ago 😔 but I’m still able to walk and talk kinda like a normal human and finding Doou.ca h... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dishonest scum bags I had to pay for an initial assessment that was supposed to be free I am supplied a lower dose than I pay for After months of being a customer I now need to pay a mandat... Vis mer
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I was in a weight loss program through work, and my company has ended it, with no more appts with an NP. I was worried about getting my prescription re-filled, as I’ve had great success on Ozempic to... Vis mer
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J'étais perplexe suite à la consultation, mais finalement j'ai reçu une analyse de mon état de santé personnalisé et non un message générique. En moins de 24h j'ai la confirmation que je suis éligible... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Kontaktopplysninger
Canada
- doou.ca
4,4
Enestående
569 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It was easy to sign up
It was easy to sign up, but I thought it was $45 for Ozempic, turns out it was 300 a month. I can not afford that, that is why I cancelled.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Val,
Thank you for your feedback.
We’re sorry to hear the pricing was not what you expected and that it led to your cancellation. We understand how important affordability is when it comes to ongoing treatment, and we apologize for any confusion regarding the cost.
If you ever decide to revisit your options in the future, our team would be happy to review more affordable alternatives or help clarify pricing before you proceed.
We appreciate you taking the time to share your experience.
Best Regards,
DooU Team
Bait and switch
Sure enough another place saying free something but then suddenly it’s $350. No Thank you :)
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Elaine,
hank you for taking the time to share your feedback. We’re sorry to hear that your experience with pricing was unclear and left you feeling frustrated.
We understand how important transparent and upfront information is when making healthcare decisions, and we regret that this was not your impression. Our intention is never to mislead or cause confusion, and we take concerns like yours seriously.
Your feedback has been shared with our team so we can review how pricing information is presented and improve clarity moving forward. We are always working to make the process as straightforward and transparent as possible for everyone.
Best Regards,
DooU Team
Very sketchy
Very sketchy. Wanted a prescription, got it. The telehealth pharmacy they hooked me up with was reluctant to give pricing information after I received my prescription... And when I did get that info it was.... Wrong.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Sean,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the communication around medication pricing. We understand how frustrating and concerning that can feel.
Our goal is always to provide a transparent, supportive, and professional experience throughout the entire process, including coordination with partner pharmacies. We sincerely apologize if the information you received was unclear or inconsistent. Your feedback is very important to us, and we will share it with our team so we can continue improving communication and the overall customer experience.
Best Regards,
DooU Team
They gave me a quick answer and the
They gave me a quick answer and the
They better not charge me for the first month of medical assistance 100% recommended
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Joan,
Thank you so much for your review and recommendation! We’re very happy to hear that you received a quick response and had a positive experience with our team. Providing timely support and making the process simple and stress-free for our customers is always our goal.
We also appreciate you sharing your thoughts regarding the first month of medical assistance. Transparency and clear communication are very important to us, and our team is always here to help answer any questions about billing or services to ensure you feel informed and supported throughout your journey.
Thank you again for your trust, your feedback, and for recommending us.
Best Regards,
DooU Team
Svar fra DooU
Hi DooU member,
Thank you so much for your kind review and for taking the time to share your experience with us! We’re delighted to hear that our team was able to answer all of your questions and provide the guidance and support you were looking for.
At the heart of what we do is a commitment to clear communication, personalized care, and making every step of the process as comfortable and informative as possible. Knowing that you felt supported throughout your experience truly means a lot to our team.
We sincerely appreciate your trust and support.
Best Regards,
DooU Team
Amazing service!!!
Amazing service!!!
Answered all the questions I had
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Josee,
Thank you for your review and for taking the time to share your experience with us! We’re so glad to hear that our team was able to answer all of your questions and provide the information and support you needed.
We believe that clear communication and personalized care are essential to creating a positive healthcare experience, so it’s wonderful to know that you felt informed and supported throughout the process.
We truly appreciate your trust and support, and we’re always here if you have any additional questions or need assistance. Thank you again for choosing us!
Best Regards,
DooU Team
I don't believe how easy it's was
I don't believe how easy it's was , you guys doing a great job
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Ibrahim,
Thank you so much for your amazing review and kind words! We’re truly delighted to hear that you found the process so easy and smooth. Making healthcare simple, accessible, and stress-free for our customers is exactly what we strive for every single day, so feedback like yours means the world to our team.
We know that starting a healthcare journey can sometimes feel overwhelming, which is why we work hard to create an experience that is straightforward, supportive, and convenient from beginning to end. Hearing that we were able to exceed your expectations is incredibly rewarding for all of us.
Best Regards,
DooU Team
The only reason I gave 4 instead of 5…
The only reason I gave 4 instead of 5 stars is because/c I would love to be able to have the actual prescription to bring to my own local pharmacy. Otherwise, very efficient and professional.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Stacey,
Thank you so much for your thoughtful review and for sharing your feedback with us. We’re very happy to hear that you found our service efficient and professional, as providing a smooth and supportive experience for our customers is always our priority.
We also truly appreciate your suggestion regarding having access to the prescription for use at your own local pharmacy. Feedback like yours is incredibly valuable and helps us better understand how we can continue improving the customer experience. We will be sure to share your comments with our team for consideration.
Thank you again for your trust and support. We’re grateful to be part of your healthcare journey and look forward to continuing to assist you.
Best Regards,
DooU Team
Svar fra DooU
Hi David,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you had a great experience with our service.
Our entire team is dedicated to providing fast, reliable, and supportive care while making the process as smooth and convenient as possible for our customers. Knowing that we were able to meet your expectations means a great deal to us and motivates us to continue delivering the highest level of service and support.
We are grateful for your trust and confidence in us, and we look forward to continuing to support you throughout your journey.
Best Regards,
DooU Team
Amazing!
Reliable, very fast and easy service! Everything handled with the care of the customer with proper medical explanations and guidelines. Thank you very much!!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Firuza,
Thank you so much for your thoughtful review! We’re delighted to hear that you found the service reliable, fast, and easy to use. Providing compassionate care, clear medical guidance, and a smooth experience for our customers is always our top priority.
We truly appreciate your trust and support, and we’re here for you on every step of the way. Thank you again for choosing us!
Best Regards,
DooU Team
Very kind people
Very kind people. Lots of information. Answered my questions . Assessment was quick so far so good. I dont get my medicine for 3xweeks I wish I could start sooner
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Maureen,
Thank you so much for your kind words and for sharing your experience with us. We’re glad to hear that you found our team helpful, informative, and responsive to your questions, and that the assessment process was smooth for you so far.
We completely understand your eagerness to start treatment sooner. We’re excited for you to begin your journey and are here to support you every step of the way.
Best Regards,
DooU Team
Svar fra DooU
Hi Katty,
Thank you for sharing your feedback. We sincerely agree that treating clients with respect and dignity is essential in everything we do.
We are committed to providing a supportive and personal touch to all our members, ensuring that each member feels heard, valued, and treated with care throughout their journey. Your feedback serves as an important reminder of the standards we strive to uphold consistently.
We are here for you on every step of the way.
Best Regards,
DooU Team
Professional - highly recommend
Professional, thorough process that was easy to navigate. The doctor was helpful and answered questions before I even had to ask.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Chelsea,
Thank you so much for taking the time to leave such a thoughtful review! We’re delighted to hear that you found the process professional, thorough, and easy to navigate. Our goal is always to make the experience as seamless and supportive as possible while ensuring that every member feels informed and confident throughout their journey.
We’re especially happy to hear that your interaction with the doctor was so positive and helpful. Providing proactive, compassionate care and answering questions before they even arise is something we truly value, so your feedback means a great deal to us.
Thank you again for your trust and support. It’s an honour to be part of your journey, and we’re always here if you need any assistance or guidance along the way!
Best Regards,
DooU Team
Poor healthcare practices, no accountability
I’m writing a negative review based on 2 necessary requirements I have for a doctor site: communication and comprehension. Both of which were absent on this site.
I did not receive a confirmation email of my request. (Not in my inbox/other/junk nor garbage) DooU prompts you to have the email resent if you don’t receive it. I did that and still no email. I then followed the prompt to add a different email and it went to error. I reached out to DooU via messages: I wanted confirmation of my request and communication, before a drug was prescribed… What I eventually got in return was a text communication of my prescription approval for a drug I did not want, and a text communication from DooU requesting a 5 star review…. I’m fine with text communication, what I’m not fine with, is it being after the fact and me not being given the opportunity to discuss my health with the doctor.
In my requests, I stated multiple times that I DID NOT WANT OZEMPIC!!! I told them I was interested in mounjaro or zepbound, possibly wegovy. I explained I have been on Ozempic before and it is not something I’m interested in again. I also stated that Zepbound is likely covered under my insurance plan. Despite me telling them I’m NOT interested in Ozempic, they still prescribed me ozempic without communicating or consulting me. (I was not charged for this medication because I cancelled my card before they could charge it. I had a bad feeling about the lack of confirmation. I read reviews and found that this was infact an ongoing issue with DooU, so I cancelled my card before I was charged and I am so happy I did!) After I got upset, justifiably, DooU told me their reasoning for this was that I clicked on ‘let the doctor decide’ and that wegovy is the same active ingredient so they didn’t see a difference in treatment. (I know Wegovy is the same active ingredient and that’s why it was my last choice, however my own research has also shown that wegovy is a stronger dose and still would have higher results than Ozempic. Also if you know that the active ingredient in Ozempic isn’t effective for me, why prescribe it to me after I told you I didn’t want it???) In my patient history I gave them multiple options of medications I was interested in taking: Mounjaro, zepbound, wegovy; in that order. I told them that I did NOT want Ozempic. (I clicked on the option “doctor can choose” based on the fact that I assumed my patient notes would be read and they would choose between the three drugs I requested. I was wrong! They still prescribed Ozempic! WHY?? This shows me that DooU doctors or AI did not read my notes, and that they are likely pushing Ozempic for their own personal gain reasons) That’s scarey!! Especially scarey, given that DooU is supposed to be a medical site and these are supposed to be licensed doctors on them. I have zero respect for the integrity of DooU and do not feel safe under the care of a team who does not pay attention to detail. Not to mention the fact, that I never got communication nor received any notes from the doctor assigned to my chart, prior to nor after prescribed. (The customer service AI. bot argued that they sent all these notes to my email, but they didn’t. I never did and still have not received them…however, once I made a huge stink about DooU’s lack of procedure and security, my last 2 messages from them came to my email account inbox. This proves they were lying, that they did not send me doctors communication and notes. That my email was not the problem, DooU cutting corners and being solely AI is!)
(DooU did say they would ‘request’ a prescription change to one of the three drugs I actually requested; however I do not feel safe in their care based on the lack of attention to detail and communication. I also don’t appreciate the run around and fabrications of truth. I have declined to work with them further.)
Be careful when choosing sites. Loosing weight is not worth your safety. Ya DooU has less hoops, but I do not believe DooU’s intentions are in the patients best interest.
Side note: Pocket pills communication was great. From the few detailed messages I got from them. However, I cancelled my card before they could charge it, so maybe that’s why?
Update: I went with Felix health instead and they were amazing, thus far!
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Jamie,
We sincerely apologize for the experience you have had with DooU.
We would love the opportunity to connect with you over a call and help guide you through your questions regarding your treatment plan.
Please reach out to support@doou.ca with a convenient time for you, and our team will be happy to call you.
Kind regards,
DooU Team
Terrible that you don’t have a customer…
Terrible that you don’t have a customer service department. Terrible that you don’t have contact with the person before approving the order or before the person is able to speak to the doctor.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Nicole,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have timely communication and the opportunity to speak with a healthcare professional before moving forward with treatment.
It was great speaking with you on the call, and as discussed, our doctor will be reaching out to you to go over your treatment plan and address all of your questions regarding your health journey. Please know that we are here to support you every step of the way and are committed to improving your experience with DooU.
Best Regards,
DooU Team
Super experience
Super experience, fast assessment, active Team that work with you throughout all the steps, fast response and assistance!
Excited to be on this journey with DooU !
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Melissa,
Thank you so much for your amazing review and kind words! We’re incredibly happy to hear that you had such a positive experience with our team. Providing fast assessments, timely responses, and continuous support throughout every step of the journey is exactly what we strive for, so it truly means a lot to know that this stood out to you.
Our team is dedicated to making the process as smooth, supportive, and stress-free as possible, and we’re so glad you felt supported every step of the way. Your excitement about starting this journey with DooU is wonderful to hear, and we’re honoured to be a part of it with you.
Thank you again for your trust, support, and encouragement. We look forward to continuing to support you throughout your journey and are always here whenever you need assistance!
Best Regards,
DooU Team
Svar fra DooU
Hi Colleen,
Thank you so much for taking the time to share your experience with us! We’re glad to hear that you found the process simple, convenient, and easy to access. Providing a seamless and user-friendly experience is our aim, so your feedback truly means a lot to our team.
We’re grateful for your support and are so happy that we could make the experience smooth and hassle-free for you.
Best Regards,
DooU Team
STAY FAR AWAY...DO NOT TRUST...HAD TO CANCEL MY CC
I started to apply and did not complete the procedure. However I gave my cc number and was charged right away. Despite it would be impossible for a dr. to review my application I was told that it had been seen. Then 10 minutes later I was asked to finish the application so that my file could be seen by a dr. The responses are AI and I wouldn't recommend this to anyone. Impossible to reason with an AI agent, so I'm going to have to dispute the charge with my CC. Stay the f away from this disreputable company. I had to call my CC company and get a completely new card and dispute the charge. STAY FAR AWAY AND DO NOT TRUST! AI is still trying to contact me, so if you don't want to have the same experience I had DO NOT deal with this company.
I stand by my review 100%. AI even wrote me "Dear Terrible" when they contacted me as the last things I wrote the bot was Terrible Company. Like I said, I had to cancel my CC and the charge was purged by Mastercard when I told them what happened. DooU never refunded me as the card was no longer valid.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Cathy,
We’re sorry to hear about your experience and understand how frustrating this must have felt.
To clarify, your information is reviewed by a licensed healthcare prescriber as part of the assessment process, and not solely by automated systems. In some cases, the assessment may be marked as incomplete if required sections have not been fully submitted, which can affect the prescriber’s ability to complete the review.
Regarding the charge, fees are typically applied when an assessment is initiated, as it triggers the clinical review process.
We confirm that we have cancelled your assessment as per your request.
Please reach out to us at support@doou.ca with a time that is convenient for you, and our support team member will contact you to assist with your queries.
Regards,
DooU Team
Very easy to use this service
Very easy to use this service. Dr is very understanding and knowledge. Highly rrcommended.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi Satawan,
Thank you for your kind feedback! We’re glad to hear you found the service easy to use and had a positive experience with the doctor. We truly appreciate your recommendation and support.
Regards,
DooU Team
Shady billing practices
Shady billing practices. Company hides the fact that after 2 months users must pay a subscription fee to continue medication.
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DooU
Hi DooU member,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand your concerns regarding billing clarity. We aim to be transparent with all costs, including any ongoing subscription requirements, and it’s clear that this was not communicated in a way that met your expectations.
Your feedback is important and will be shared with our team so we can review how this information is presented and improve clarity moving forward.
Please reach out to our support team at support@doou.ca so we can review your account details with you directly and address any specific concerns you may have.
We are here for you on every step of the way.
Best Regards,
DooU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.