I ordered three items - stuffed pasta, olive oil and a jar of pitted olives. I paid for the merchandise and the shipping. The order arrived relatively quickly from Italy. The pasta was protected. Oi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This was my first experience with Dolceterra. The experience far exceeded my expectations. Their site has lots of great products and brands that are hard to find in America. I used their chat functi... Vis mer
Selskapet har svart
Beware when buying from this dishonest organization. They will give you a price for the products ordered and send you a confirmation showing the same pricing. All good, so far. However, they will send... Vis mer
Selskapet har svart
Molto contento sul prodotto. Non ho dato la quinta stella semplicemente perché a mio parere la comunicazione sulla spedizione dovrebbe essere più trasparente. Ho avuto difficoltà a tracciare il mio... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For 25 years, Dolceterra has been bringing authentic Italian specialties to tables around the world. We are an online Italian gourmet food store based in Italy, passionate about sharing the true flavors, traditions, and craftsmanship of Italian gastronomy with customers worldwide. Our selection includes premium extra virgin olive oil, artisanal pasta, traditional balsamic vinegar, truffle specialties, Italian cheeses, authentic limoncello, sweets, and carefully curated gourmet products sourced from small Italian producers and family-run businesses. At Dolceterra, we believe Italian food is more than just cuisine: it is culture, conviviality, and a way of bringing people together. That’s why we work closely with producers who respect traditional methods, regional ingredients, and authentic recipes passed down through generations. Italy is a country made of many culinary identities, and each region tells a different story through its flavors. From the citrus groves and pistachios of Sicily to the extra virgin olive oil and rustic traditions of Tuscany, every product reflects a territory, a climate, and a history. We also celebrate the bold and authentic flavors of Calabria, known for chili peppers and intense southern recipes, alongside the timeless culinary heritage of Rome, where simple ingredients become iconic dishes loved all over the world. From the elegance and artisanal traditions of Venice to the modern gastronomic culture of Milan, we carefully select products that represent the diversity and richness of Italian cuisine. Alongside food, we are also known for our handcrafted ceramic collections, including our iconic hand-painted limoncello jars inspired by the beauty of Italy. From everyday Italian essentials to unique gourmet gifts and seasonal specialties, our mission has always been the same: bringing the real taste of Italy to food lovers across the globe with care, authenticity, and passion.
Kontaktopplysninger
3,0
Middels
98 anmeldelser
Har svart på 50 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Product good quality and fresh and once…
Product good quality and fresh and once shipped out, it took about a week for the product to actually be shipped, it took 2 days of travel time packed with ice packets in a stiro foam container for better temperature control.
Overall good experience
20. oktober 2020
Everything always arrives quickly and…
Everything always arrives quickly and in tact. Great service!
20. oktober 2020
I went to an Italian cooking school…
I went to an Italian cooking school last October for a six day, six and half hour cooking classes. Learned northern, central and southern Italian receipts. During this time I became hooked inauthentic Italian meats. Upon my return found Dolceterra. I have been extremely satisfied with the meats I have ordered from Dolceterra to make authentic Italian recipes.
20. oktober 2020
Quality products delivered expeditiously
20. oktober 2020
I speak English only
I speak English only, but I love your store and looking forward to tasting so many of your items in the future!
20. oktober 2020
No responses to emails. My order took 4 weeks to arrive
My order took 4 weeks to arrive. I wasn't sure if it was coming at all - I got no response to two emails I sent to their customer service team. I would definitely not recommend them.
28. august 2020
Anmeldelse skrevet uten oppfordring
The worst customer service that can…
The worst customer service that can exist. Sent 3 email, tried to call, sent What's app and Facebook messages all of which very ignored. The order was 8 days in transit which is not acceptable for food unless you want to get food poisoning. The order arrived with ice packs completely melted. Requested my refund before my order was event shipped but they still did not get back to me.
24. juli 2020
Anmeldelse skrevet uten oppfordring
I placed my order on 6/26 They charged…
I placed my order on 6/26 They charged me right away without shipping Sent 3 emails since the items were not shipped in July I got the box today with two items missing $ 73 value) ice bags completed melted, cheese was a room temperature Requested a refund for the missing items Will never buy again
10. juli 2020
Anmeldelse skrevet uten oppfordring
Progress. Goods said to be coming today
My experience was exactly the same. Order placed 26 June. No goods delivered no response to many phone calls and emails
This now seems to be a scam.
I have reported them to my credit card provider and will be reporting this to the police
25. juni 2020
Anmeldelse skrevet uten oppfordring
I placed an order with them on 17 June…
I placed an order with them on 17 June 2020, paid them on the same day, and that is the last I have heard! Apart from receiving an email confirming my order nothing else. I have emailed them via 4 different email addresses, I've tried telephoning their UK number but all with no success. Before I report this as fraud and recover the money from my credit card I am providing this review. Based on my experience I wouldn't recommend them to anyone.
Update 7 July 2020 the pancetta finally arrived, however it seemed quite light and so I weighed it - including the large plastic vacuum bag my 1kg of pancetta came in at 877grams!! This is simply fraud. Unbelievable.
24. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra Dolceterra Italian Within
Good morning,
We regret the delay caused by the COVID period, FedEx is organizing to improve delivery themes. Thank you for your patience. Regarding weight, these are handcrafted products made with natural techniques, subject to natural weight loss with maturing. We do not use synthetic excipients as in industrial products to increase weight.
All the best
Luciano, Dolceterra Customer care
Prodotti eccellenti e servizio…
Prodotti eccellenti e servizio eccellente
3. mai 2020
Anmeldelse skrevet uten oppfordring
Mai ho ricevuto i due articoli che lo…
Mai ho ricevuto i due articoli che lo pagato. Ho praiso due vasi de biscotti, $114 USD uno per uno. Niente ha arrivato ad’esso. Mi dispiacio molto.
1. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra Dolceterra Italian Within
Sorry for the delay caused by the COVID period with FedEx. Your order was delivered on Friday 26/06/2020 at 13:02pm.
Kind regards,
Luciano, Dolceterra Customer Care
Thank you!
Superb quality. Shipped super fast arrived sealed and well packed.
1. mai 2020
Anmeldelse skrevet uten oppfordring
Eccellente servizio
30. april 2020
Anmeldelse skrevet uten oppfordring
Great products
Great products, customer service not so much. Once I got PayPal in the mix, everything went smoothly.
29. april 2020
Anmeldelse skrevet uten oppfordring
Svar fra Dolceterra Italian Within
Dear Camellia,
your order was delivered Friday 10/04/2020 at 10:30 am.
We thank you for your patience, all over the world express couriers have had organizational problems due to the health emergency COVID19.
Our customer service is always available, via email or in real time via whatsApp on our website.
All the best
Luciano, Dolceterra Customer Care
Dette er Trustpilot
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