I ordered three items - stuffed pasta, olive oil and a jar of pitted olives. I paid for the merchandise and the shipping. The order arrived relatively quickly from Italy. The pasta was protected. Oi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This was my first experience with Dolceterra. The experience far exceeded my expectations. Their site has lots of great products and brands that are hard to find in America. I used their chat functi... Vis mer
Selskapet har svart
Beware when buying from this dishonest organization. They will give you a price for the products ordered and send you a confirmation showing the same pricing. All good, so far. However, they will send... Vis mer
Selskapet har svart
Molto contento sul prodotto. Non ho dato la quinta stella semplicemente perché a mio parere la comunicazione sulla spedizione dovrebbe essere più trasparente. Ho avuto difficoltà a tracciare il mio... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For 25 years, Dolceterra has been bringing authentic Italian specialties to tables around the world. We are an online Italian gourmet food store based in Italy, passionate about sharing the true flavors, traditions, and craftsmanship of Italian gastronomy with customers worldwide. Our selection includes premium extra virgin olive oil, artisanal pasta, traditional balsamic vinegar, truffle specialties, Italian cheeses, authentic limoncello, sweets, and carefully curated gourmet products sourced from small Italian producers and family-run businesses. At Dolceterra, we believe Italian food is more than just cuisine: it is culture, conviviality, and a way of bringing people together. That’s why we work closely with producers who respect traditional methods, regional ingredients, and authentic recipes passed down through generations. Italy is a country made of many culinary identities, and each region tells a different story through its flavors. From the citrus groves and pistachios of Sicily to the extra virgin olive oil and rustic traditions of Tuscany, every product reflects a territory, a climate, and a history. We also celebrate the bold and authentic flavors of Calabria, known for chili peppers and intense southern recipes, alongside the timeless culinary heritage of Rome, where simple ingredients become iconic dishes loved all over the world. From the elegance and artisanal traditions of Venice to the modern gastronomic culture of Milan, we carefully select products that represent the diversity and richness of Italian cuisine. Alongside food, we are also known for our handcrafted ceramic collections, including our iconic hand-painted limoncello jars inspired by the beauty of Italy. From everyday Italian essentials to unique gourmet gifts and seasonal specialties, our mission has always been the same: bringing the real taste of Italy to food lovers across the globe with care, authenticity, and passion.
Kontaktopplysninger
3,0
Middels
98 anmeldelser
Har svart på 50 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We were so happy to find the Baileys…
We were so happy to find the Baileys Luxe Chocolate! It is not available in the US and we loved it when we visited our relatives in L'Aquila a couple years ago. The Limoncello hand painted bottle is simply beautiful! I will be ordering this again for gifts.
15. desember 2020
Everything was very good
Everything was very good and fresh. Had a problem with the shipment but it was resoled very quickly with the owner in Italy. Hard to work with anyone now a days with the virus around .Things take a lot longer. But I like all the items that this company has and will do business with them again..
8. desember 2020
So very satisfied with product…
So very satisfied with product purchase! Love the flavor and the bottle. Will purchase often!!
18. november 2020
Poor customer service experience.
Not the best customer service experience. Took me leaving bad review 2 months after my order to get any reply to my order inquiry.
28. oktober 2020
Svar fra Dolceterra Italian Within
Dear Frank,
hai letto al contrario la data di scadenza. In Italia e in Europa si legge giorno/mese/anno.
Il prodotto è in scadenza i 3 dicembre, correttamente nei tempi. E' un prodotto fresco senza conservanti con una durata di un mese.
Ti chiedo una volta chiarito questo particolare di cambiare la tua recenzione.
All the best,
Luciano, Dolcetarra Customer Care
Non o ricevuto tutti che o pagato
Non o ricevuto tutti che o pagato. Sensa salciccia e suppressata, ma voi lo sapete e fatto niente.
27. oktober 2020
Svar fra Dolceterra Italian Within
Dear Frankie,
we are very sorry for the negative review. We have been shipping to the United States for 20 years, we are one of the most serious companies in the market. With us you have a money back guarantee, always. I understand that you are disappointed not to have received all the products ordered, but no company is free from the tantrums of customs that with the current administration has become extremly aggressive towards Italian products, especially meat. We have never had any problems in the past.
That said, we confirm the refund of the products stolen from customs and we hope you can review your review.
All the best,
Luciano, Dolcetarra Customer Care
I was pleased with the fast delivery…
I was pleased with the fast delivery service and the extra care on the packaging.
27. oktober 2020
Cattivi affari!
Ho ordinato formaggi e salumi, nessuna carne ricevuta, nessuna risposta a quattro email, nessun credito per il costo delle carni non ricevute. Cattivi affari!
27. oktober 2020
Finally real Italian product and coming…
Finally real Italian product and coming from specific areas famous among Italian for their top of the line production. Each item has a nice vacuum seal and packaging is quite good too
27. oktober 2020
Everything arrived in tact
Everything arrived in tact. And the cheeses are delicious. Will never by parmagiano from anyone else
27. oktober 2020
Molto contento sul prodotto
Molto contento sul prodotto. Non ho dato la quinta stella semplicemente perché a mio parere la comunicazione sulla spedizione dovrebbe essere più trasparente. Ho avuto difficoltà a tracciare il mio pacco con ritardi eccessivi.
Comunque si dai, ci vediamo al prossimo ordine!
27. oktober 2020
Responsive Customer Service for US shoppers
had a problem with the shipment left in customs and they kindly helped with customer service and refunded my order. As soon as regular trade is resumed I will place an order for fresh produce again
23. oktober 2020
Svar fra Dolceterra Italian Within
Good morning Francesca,
we apologize for the problem with the customs on your product, with the current administration the customs has become a minefield, it does not depend on us shipping to the United States for 20 years. That said, with us you have a money back guarantee if the product is stolen from customs or if you are not satisfied. The refund has been made.
Kind regards,
Luciano, Dolceterra Customer Care
Ottimo Limoncello
Ottimo Limoncello! Adoro anche il decanter e i bicchierini. Grande. Grazie !
22. oktober 2020
Svar fra Dolceterra Italian Within
Dear David, thank you! We are happy that you liked the products.
All the best
Luciano, Dolceterra Customer Care
Abito in Forida Ho acquistato del…
Abito in Forida Ho acquistato del salame Felino e Strogoldino Essendo ghiotto di queste specialità, ed essendo in crisi di astinenza, per non essere potuto venire in Italia a rifornirmi e rifocillarmi, avendo ricevuto la pubblicità di Dolceterra mi sono fidato ed ho ordinato.Ebbene non vi dico che i prodotti spediti in USA siano a buon prezzo , visti anche i costi di spedizione con corrieri celeri, ma vi dico che la qualità del prodotto é uguale e fresco come quello acquistato in salumeria in Italia, l'imballo a e tempi di consegna sono stati perfetti. In più il loro customer service risponde sempre e in tempo reale. Bravi acquisterò ancora da voi.
21. oktober 2020
Svar fra Dolceterra Italian Within
Caro Giuliano,
ci impegnamo ad offrire un servizio sempre migliore al cliente e siamo felici quando riceviamo un feedback positivo, grazie!
All the best
Luciano, Dolceterra Customer Care
Molto Bene!
Ordered from the USA for my anniversary. Beautifully painted ceramic pottery.
21. oktober 2020
Dolceterra fantastico
I have ordered quite a few times from Dolceterra and have always been so pleased with the quality and that I can order things that I can't buy here in the states. I lived many years in Italy and am Italo americano so I really appreciate having these precious wonderful things delivered to my door.
20. oktober 2020
Svar fra Dolceterra Italian Within
Dear Jeannine,
thank you for your positive feedback. We are happy about this and hope to see you again soon.
All the best,
Luciano, Dolceterra Customer Care
Brilliant product
Brilliant product, service and fast delivery all the way to a Melbourne Victoria, Australia
Thank yiu
20. oktober 2020
Ho ricevuto il ,pacco
Ho ricevuto il ,pacco, come al solito. Ma questa volta il Guanciale di Norcia e il salame che avevo ordinati sono stati presi dalla dogana e non sono mai stati consegnati a me.
Io vorrei sapere se e` ancora possibile ordinare i salumi?
20. oktober 2020
Svar fra Dolceterra Italian Within
Ciao Antonio,
we sent the refund of the 'stolen' product from customs. We are sorry for this, we hope that with the new administration after the elections will reduce the customs restrictions, for the time being we have suspended the sending of salami.
All the best,
Luciano, Dolceterra Customer Care
Disappointed that my order did not come…
Disappointed that my order did not come with the decorative boxes as shown!
20. oktober 2020
The lemoncello was nice but it did not…
The lemoncello was nice but it did not stay creamy when putting in the freezer. The bottle I had ordered before from Italy had more alcohol content so you could keep it in the freezer and serve it super cold and it stayed creamy, not chunky.
20. oktober 2020
la esperienza con Dolceterra e grande
la esperienza con Dolceterra e grande. Io spesso faccio acquisiti nel tuo site arrivano qui in america perfectto . Non ce nessun problema i prodotti sono boune. Vorrei un po di pu prodotti per aquistare .
Pero tutto bounissimo
20. oktober 2020
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.