Dodo Services Anmeldelser 487

Impossible to cancel your service.

They charge you $30-$40 extra for same services by other providers.

Look out for better options, DODO is NOT WORTH IT

I was with Dodo from October 2024 until April 2025 on their NBN plan. From February to April, I had multiple intermittent internet drop outs DAILY that would last from anywhere from 5 minutes to 30 minutes, 4-6 times + a day.

The technical support team was hopeless every time I either raised a support request online, used the internet chat bot or called the support line. They would start at part 1 of the troubleshooting (rebooting modems etc.) and assured me every single time that it would resolve the issue. We even tried a Dodo specific modem and the issue did not resolve the issue either - as I had been saying for months, it was not a modem issue but all support teams kept telling me it was a modem issue.

On multiple occasions they advised me that a technician would be sent to my house to investigate the issue, and I should stay home to great the technician. The technician never arrived on any of the occasions. I was also told that Level 2 technicians would call me back on a few occasions - shock horror - they never called. Despite my many requests to have the issue escalated, it was never escalated.

Ultimately this was all incredibly frustrating to have to deal with, and I am angry I did not leave Dodo sooner. Glad to have left Dodo now and can't wait to have an actually functioning internet with a better technical support team that actually listens to your issue and doesn't just say "but your internet is working fine now Ma'am"

This has got to be the most unreliable and terrible internet we have ever used, and nearly impossible to cancel due to incompetent and difficult to speak to staff and a terrible website set up. They advertise one month free but charged us one week into our plan. Absolutely useless.

terrible and super inconvenient service.
the portal has totally lost the our NBN service (after we added and used mobile services with them and then canceled) leaving us no way to track the service usage, invoice etc.
literally, no way to lodge a customer service request as the service is not even there on the portal.

I should have read these reviews before signing up with Dodo. Don’t use them as it’s impossible to get help with a service issue. We are changing providers and taking the loss.

If I could give zero stars, I would. What is not wrong with DODO? I have internet that is slow, drops out every few minutes (in the inner west of Sydney) can't stream ANYTHING. I bought their modem and it's far worse than the 6 year old outdated one I had. 5G never works - even sitting right infront of the modem. Coverage around my house is very poor - no coverage at all upstairs. "Get a mesh" they said. The whole point was to update my service and get a better deal. I was paying the same price for Optus internet, with reliable adequate speed, all over my house, even outside, on a 6year old modem. But Optus lost all my data, and were also hard to deal with, so I left. Unfortunately, DODO is infinitely worse, but I'll be seriously out of pocket if I cancel now. I wanted to cancel within days of signing up, but they told me I would have to forfeit the modem cost. Buyer beware. I have gas and electricity with them too - big mistake. They charge to use BPAY yet their own convuluted payment system never works... or it is because the internet has dropped out again? Don't do it to yourself. I was trying to save money. I would much rather have my time and sanity back. This experience is not just today. It is EVERYDAY. It is a misery. Dodo is a dud.

0 stars should be an option. They cut off my electricity without any warning the day after I paid my bill. And it wasn't after the due date. Firstly it is so hard to get through to a real person when you call. This is srrioualy the most careless company and customer service I have ever dealt with for any kind of service. They assured me that it will be restored today but I came home to darkness after a long day. No customer service and no one to help after hours. The main energy provider said Dodo sent a restoration request just 30 mins prior... so only after the day had ended so it can only be done tomorrow. I had called more than 7 hours ago and it took them 7 hours to send a request? They have left me stranded with No hot water, no stove..nothing and let's not even think about the amount of food I have to throw away tomorrow morning from my freezer. Will they compensate for it? When you work with people, prioritizing and empathy should be applied.. i guess making money is their only priority. I will change the provider immediately and suggest everyone to do so. Can't believe I was considering getting their internet

My router is currently having delivery problems
Kept calling me ‘Ma’am’ after I told them I was male. Repeatedly. Did not listen to my concerns. Asked what lights were on the router after I told them several times I did not have the router itself. I just wanted to know IF they could help me, and it took a direct question for them to answer ‘no’. It could have been sorted in less than a minute if they’d just listened.

worst internet service provider and worst customer service.

Couldn't be any worse if they tried. It's like speaking with robots that repeat themselves and switch you to 3 different departments to repeat yourself again. Ovo offer energy rates at more than half the price and so simple and efficient to deal with...and internet is terrible. They overcharge on bills and can't get it right because they truly don't know what you are speaking about when you call. Most painful call centre I have ever actually dealt with. You could waste hours on the phone just trying to sort out such a simple thing

DO NOT IGNORE THESE REVIEWS !!!!!!!!!!!

Genuinely the worst customer service I have ever dealt with.
I thought, maybe as you might be now, "Wow, sure these people reviewing are overreacting!"

They're not.

The workers are nice initially but one of them was upset that I couldn't provide him the serial number of the NBN box in phonetic alphabet???? THE SERIAL NUMBER THAT I HAD PROVIDED LIKE 4 SEPARATE TIMES ALREADY ???

Don't waste your time.

Dodo belong in the toilet, because they are Doodoo and not Dodo

ONE OF THE SHITTEST DATA u can buy NEVER BUY DODO DODO IS ABSOLUTE SHIT

The worst customer service. I don't have internet for over 2 weeks now they were unable to provide me any father information. They keep blaming NBN but they cannot give me any tangible information.
My credit for the lost service was not approved. horrible experience.

PLEASE never ever use DODO services, they the worst. stealing your money, charge you for something you never use, and refuse to refund, shit customer service. stay away from DODO

I made the mistake of choosing dodo for my gas and electricity. They have overcharged me 4 times now! One of the times, they withdrew over $2000 from my account! Leaving it overdrawn and I had no access to my money. When I called them over this issue, their customer service rep was absolutely awful, rudest woman I have ever met, kept trying to trick me into leaving the money with them as credit. Their refund process takes over 2 weeks. The most awful service provider to exist. I have told them repeatedly now to delete ALL of my bank information as they simply can’t be trusted with it and take out ransom amounts without confirmation by me. Do yourself a favour and do not even consider dodo as a service provider

I cannot believe how bad their customer service. Their one main customer facing job is to active the Internet, and they fail to do so, and they blame NBN. Just before I shifted to Dodo Internet, my NBN works just fine with my previous service provider.

Just like many other reviewers have said here, the customer service is appalling. Our internet was supposed to be connected a week ago. On day 1 we followed up and they said they were trying to connect us but were having issues and would escalate with their IT department and get back to us within 2 business days. We call them back 2 business days later, and they said oops your enquiry was missed and it’ll be another 2 business days. We called again to follow up and they claimed it was an NBN issue. By the way, expect to be on hold for hours if you are trying to call. We’ve been with 2 other providers (TPG and AGL) and never had any issues like this before. We tried to cancel and they claimed because it was an NBN issue, we would have the same issue with other providers. Exasperated, we gave them one last chance but 1 week later and hotspotting using my mobile data for work is just not acceptable. I suppose you get what you pay for. Definitely calling to cancel tomorrow. Would 100% not recommend Dodo.

It is a very disappointing customer experience. I called them to see if I can transfer my connection to a new place. Routed me through 5 people. I am not exaggerating. 5 people. The last person just simply said that she will call me back after 30 mins, just to "Clear her thoughts". Looks like they have given up on rating and feedback.

What internet? So slow I may as well go to the library to look something up, it'll be faster. Customer service reps don't have a brain and just spit out auto-replies and then one tried to accuse me of lying and wanted to fight back. Appalling for 'customer service'. Do not join Dodo whatever you do...