Dodo Services Anmeldelser 487

I joined up with dodo cause I was told you would send a tec worker out on a Saturday at 1.they never came but did on a Monday.i waited for a tec worker that never came I changed internet mob because I was told a tec worker works on Saturday.since iv changed internet people my internet is shocking it’s slow it cuts in and out I have a really tiny house only 3 people here and we’re using our mobile data cause dodo is not working at its best round 10 pm every nite we can’t get any internet in the bedrooms and use our fones.the staff lied to me and I’m always waiting to speak to someone that doesn’t understand what I’m saying it’s frustrating and I wish I never changed from node1 to dodo.iv been on the fone waiting now nearly an hour and the lady didn’t understand my complaint so now I’m waiting to speak to someone eles…the house I moved into is like 7 times smaller then my last house wotch had no issues with internet from node1 but this house is soooo small and dodo keep playing up real bad .im paying this bill and using my fone internet..dodo lift your game we pay for a product it would like to be able to use it…finally got hold of someone after hour and half and she got angery and HUNG UP how rude ..she rang bak twice and both times hung up??so now iv rang again finally got someone that understands what I’m saying but all up nearly 3 hours of total bs..the man I’m talking to is polite and so far good but wot a start to my day ..dodo I really dislike bn joined up with you and wish I never did .ill see this month threw then I’m done with yous so frustrating

Dodo do not sent invoices and for elderly or disabled people especially, but pretty much everyone, it’s terrible service to just have direct debit and no other payment options.
Today I was informed by one of their customer service people that dodo is looking into providing invoices ahead of time. But when I asked when it would occur, she didn’t provide a timeframe, so she was likely straight up lying that they are going to be doing it.
The internet drops out all the time anyway.
They are all around a terrible provider. I am switching to a better company that does provide invoices, and I’d advise anyone looking for an internet provider to not sign with them in the first place.

Had internet with them, worked fairly well. When I cancelled they didn`t offer a pro rata refund. Wish this was stated more clearly in their contract. Just want to warn other people of this practice so they are aware when starting a service with them.

I would love to rate them in ➖️ if there's an option. I wanted to cancel my current mobile plan online but it didn't allow me, and asked to request their representatives on chat. I was on hold for 20 minutes than a representatives showed up, and started arguing that why I'm canceling the plan. I had to wait at least 10 minutes for very single reply. After 2 hours on chat he told me that he will ask the case specialist to continue the chat. I waited another 20 minutes than a message was sent that he's busy. He will call you within 2 business days. Waisted my whole day.

DODO are a predatory company if you ask to speak to a manager they will refuse I have been disputing a bill from 10 months ago no one can explain how a single parent household can use $1100 on a quarterly cycle. The person I have been speaking to wont put me on to someone else for a second opinion. I was on a payment plan but they added money to the bill for not paying on time (POTD) then lower on the bill it has a fee which varied on the month one was $100 another was $300. So Preditory watch out for this unhelpful company

Did not meet the speed requirements i paid for (250mb plan), then refused to provide refund when i cancelled. Useless

Don't trust this company. Disconnected internet, electrical and gas from dodo while I move, paid final bills then dodo send debt collection companies after me even tho all bills are paid. And worse of all it was instantly done soon as I turned off from their services.

Internet never reached the speed I was paying for.

Electric was being charged well above what other companies would charge.

Gas bills always high even tho I never used the gas.

Dont trust their lies and promises.

If I could give less then 1 star I would
Absolutely the worst telco I have ever dealt with

I work from home. So internet at home is crucial for me. I placed an order with Dodo to connect my home with internet on a day which is 30 days ahead (giving them time). I explained my situation including why this is important for me.
They said they will connect this on the day. On the day my previous provider disconnected the internet. However the new connection was not active still. I called dodo (horrible customer service experience) they told me that they have placed the request however this will take another 24 to 48 hours.
This is absurd. I have given them enough time so they can keep the trust but all they did were simply ignored the urgency that I have mentioned while placing the order.

I really don't want to continue with dodo and will advise others to keep this incident in mind before they want to proceed with Dodo

Moving houses and asked if they could please transfer my current supply charge and kw charge rate to my new address. Very unhelpful staff member, who quoted me 3 x the current supply charge rate and 2 x the current kw rate than I currently paying. So much for loyalty.
Thank you “Kareen” for being so unhelpful
I will definitely be looking for a new provider.

Paid for 50/20. Was getting 30/7. Checked the network stats from my router and could see the throttling they were putting in place.

For the networking enthusiasts, I was getting:

Modem sync:
- 8284/60101 kbps, exactly matching what speed tests indicate.
- Max Rate: 47296/168719 - Line capable of up to 47 Mbps upstream (massive overhead), so hardware not the problem.
- SNR Margin: 35.3 dB/31.5 dB - Extremely High SNR Margin - typical is 6–12 dB.
- Line Attenuation: 0/2.7 dB
- No errors - Clean line
- No QoS getting in the way

For everyone else - basically the line is clean and the modem capable of far greater speeds, therefore clear throttling put in place by Dodo.

Contacted their support, gave them the exact issue but their support team could only follow a pre-set script, so was absolutely useless.

Switched providers, the issue was instantly resolved.

I cannot express how utterly disappointed and frustrated I am with Dodo. From the very beginning, the service has been nothing short of a nightmare. The internet connection is completely unreliable, dropping out several times a day, and the speeds are far below what was promised. When I contacted their customer support, I was met with long wait times, unhelpful responses, and a general attitude of indifference.
If you value your time, sanity, and money, I strongly urge you to stay far away from Dodo. Their service is unreliable, their support is useless, and the entire experience has been a complete disaster. I am switching providers immediately and will never recommend Dodo to anyone. Avoid this company at all costs!

I am currently using dodo gas and electricity services, to date I have sent them about 50 emails regarding services and changing from direct debit, every single bot response says cannot continue without my dob,acc number, address, sent probably 30 times, zero response from customer service, unfortunately my last resort before I look for another supplier to call them, I actually did get a name on one response, she has disappeared, they need management and training regarding customer service John Hepburn

I switched to DoDo and have continuous dropouts for the last 3 months, now it is has been down for 3 days.

I give up I am switching to another provider as they are unreliable.

I live in Brisbane

this company hires people who cannot understand english and when you need a issue fixed it dosnt happen do not use the scammers

Absolutely the Worst Internet Experience – Avoid at All Costs

I don’t usually leave reviews, but my experience with Dodo has been so frustrating that I feel compelled to warn others. From day one, the internet connection was patchy at best and completely unusable at worst. Frequent dropouts, painfully slow speeds, and zero reliability made working from home or streaming anything an absolute nightmare.

What made it even worse was the support – or lack thereof. I made multiple calls to their customer service team, only to be met with long wait times, vague responses, and no real solutions. Every time I thought the issue might be fixed, the problems came right back. It felt like going in circles with no end in sight.

After wasting far too much time and energy, I finally switched providers – and I couldn’t be happier. The difference is night and day.

If you value your time, money, and sanity, do yourself a favour and go with literally any other provider. I couldn’t strongly advise this enough.

DO NOT USE DODO!!! The connection constantly drops out, sometimes for several days. Customer service is terrible. I tried to cancel 3 times but the cancellation was not logged, so I got charged even though I wasn't even using it. I am still trying to get a refund but as I said, customer service is not good.

Good services very less downtime and stable speed.

no we are not overreacting.

The only timely customer service is when ordering a new service. Every other element of the customer service is inept -- extraordinarily slow answering times, promised responses which never come, and worst of all actually incorrect information on how to activate a phone ...... and irritating links to McDonalds for them presumably to sign you up for some deal or other.
To be fair some individual customer officerrs are polite and helpful ....... if you can actually be bothered to wait for someone to answer the phone.

I've used Dodo twice now in two different homes and had exactly the same experience. 3-4 months after first setting up the internet, it suddenly drops off, streaming becomes impossible, and websites load at a crawl.

To make the experience even more infuriating, the support staff are the worst I have ever experienced, they couldn't care less about resolving your issue. One guy even changed my password at his end but didn't provide me with a new one, thus locking me out of my own internet. I had to use my neighbour's Wi-Fi just to open a new chat and start again. DO NOT USE DODO