Deltaaquarium Anmeldelser 

Absolute Jokers!

Where to begin with these? So I ordered over £120 worth of stock and 4 out of the 14 I ordered have died within 3 days, it could probably be down to the delivery driver just literally dropping the box on the floor when delivered. I even asked him if he knew live fish were in the box to which he fully acknowledged. The delivery time was horrendous and when they say you’ll get a 2 hour time slot you only get this like 30 minutes before hand. It’s a joke but not the biggest one.

The biggest joke was when I ordered 4 Blood Red Juwel fish (clue to the colour is in the name) and they’ve sent me something completely different?? I’m still trying to figure out what they are but they’re certainly not Blood Red’s they’re not even Red, they’re white for Christ sake! These folk don’t know their species at all and the photos online I suspect are taken from someone else’s website.

I’m so glad I only ordered a few as I wanted to overstock two 240 litre tanks but it won’t be from these. It’ll be from somewhere that knows their fish. To make it worse the fish that died aren’t one of the unidentifiable ones. I’m going to my local fish shop within the next week with photos to try to identify them and I’ll update this review when I finally can.

Just a word of advice, if you haven’t ordered from these before I’d give them a serve.

I was allocated a delivery date of today, 7th November, however I told Delta that I would be unable to be home from the office until 2pm so if we could rearrange that would be great. Delta rearranged (confirmed in email) that the new date would be Tuesday 12th November.

I received a phone call at the office today that the fish had arrived, and that the courier was not a 'specialist livestock courier' as written on Delta's website. Fortunately my neighbour took the box in for me until I could get home as quickly as I could and arrived about 1pm.

On unsealing the box I found one thin layer of paper, no polystyrene or bubble wrap to insulate. The fish were double bagged and had several small, rapidly cooling 'heat' packs in their box but the bags were freezing.

I put the bags, sealed, in my tank to warm up and noticed that of the 10 fish I ordered, 5 were dead, presumably due to the cold.

A refund would be appreciated but will not bring the poor fish back.

Please reconsider Delta if you're planning on buying from them.

Thank you.

My order of 1 Pleco, 10 otocinclus and 5 guppies was dispatched 2 weeks after ordering, on arrival 1 dead guppy, 3 dead Oto's. Within 24 hours another 2 dead guppies and the rest covered in ick and being medicated and 5 more oto's now dead.
48 hours later the Pleco is dead, and 1 guppy and 2 otos remain.
Water parameters all good, tanks are fully cycled, planted of 3+ months old.

I have spoke with Laura and co at Delta and my order has been refunded for the dead fish, with speculation that the stress of travel/cold water on arrival may have been the cause.

Visited the store today and was really impressed with the great selection, Mendez who served me was very knowledgeable and keen to make sure that the fish I was interested in were suitable for the tank. Bought 3 x Angels and 3 Silver Dollars and very happy. Good prices too. Will definitely be returning to make use of my loyalty card which will give me an extra discount too.

We have been visiting Delta Aquatics for some time now and I have always found the Team Kane, Mendez, Adam and Simon to be Very Helpful and knowledgeable. The fish supplies are always of a good quality and they go above and beyond to order fish that we have been specifically looking for but may not be in store at the time.

We would Happily Recommend., Keep up the Good work Guys ⭐️⭐️⭐️⭐️⭐️

Thanks
JK

Ordered 5 items of different fish, 6 of one items worth £32.70 were missing in package that was delivered.
Phoned and texted and emailed for a whole week, no reply, wont be buying from here any more having spent over £500 in last 18 months. Disrespectful company and there loss in future.

Big shout out to dez really good with info helped me out and the shop treats u like family big up everyone who works in here real graphters nice one delta.

Big shout to delta aquarium respect to Mendez and the boys Mike and kane too. Brilliant establishment and good service 5 stars lads 👍

Mendez and Adam ,really helpful,popped into delta aquatics for some advice about tropical fish ,very understanding ,great help ,will definitely shop there when i need stuff,ty lads .👍👍

Visited Angel Aquatics Selly Oak today. Was served by Mendez who was very polite and knowledgeable!

Would highly Recommend 100 percent!

Montez was very attentive, knowledgable and informative. He had great insight into why some of my fish were behaving in such a way. His advice was spot on and I will definitely always buy my fish and products from them.

I have been using their LFS since I was a teenager, buying fish on my way home from college at their old location. And I’m now 35 buying fish on my way home from work at their current spot 🤣
Simon the owner is a legend, real friendly, knowledgeable and always sorts me out, shows me what’s new and even orders me stuff in!
Staff are always friendly and welcoming. Willing to answer any questions you might have or find out the answers for you if they aren’t sure.
Mendez is an awesome help and is legit a cool guy

Great shop !
Great people !
Great experience !

Liam Davis 👊🏼

I placed an order on the 21st of August. I.emailed on the 29th and got no reply. I emailed again on the 30th for a refund and got no reply. I got an email on the 1st of September saying it would be delivered on the 4th. I didn't get an email saying it had been dispatched or tracking number. Today is the 4th. No delivery turned up. I've emailed twice today and guess what. Again no reply. I've just had an email from this company saying my order was delivered. I want photographic evidence it was delivered because it wasn't. I have cctv that covers my garden and front door. This will prove 100% I didn't get this order. I'll be contacting my bank In the morning and reporting this as fraud. Order Number was 67375. Use this company at your own risk.

Visited the delta aquarium today around 2pm walked in was amazed at all the products they had for sale and kids were excited to see some nemo’s (clown fish) swimming around I was greeted by Mendez and Kane absolutely spot on they were very welcoming to me and my children very attentive helped with anything I needed showed me where I should be looking and what fish I should have together in a tank and what wouldn’t suit my fish tank ask any question and they could help and now me and my family have a load of lovely fish in our tank at home they suggest how to keep the fish happy I would hugely recommend this family friendly aquarium shop to anyone will 100% be going back or ordering on there online store thanks again :)

In April I ordered 10 fish but was only sent 5. I contacted them straight away with a photograph (the contents had been writen on the bag) .
I received an apology and asked if I wanted a refund or discount on a future order. I asked for a refund.
It is now the 14 of July and I am still waiting!!
I wouldn't recomend this company at all.
I want my money!!!