Deichmann Anmeldelser 

The most awful experience at the Eastbourne East Sussex store. I found a pair of shoes I really loved, went to the till and asked the member of staff (with short black hair cut in a long bob, fair skin, blue/ brown eyes, small frame) “hi do you have any fresh pairs of shoes in the back because one of the shoes are a bit dirty?” Her response was absolutely uncalled for and extremely condescending and sarcastic “I cannot guarantee that someone’s foot has not been in that shoe!” Etc… As she responded like this, I said “it’s ok, I’ll leave it.” I proceeded to walk out the shop, when I saw her thrash the shoe that she was holding on the box in anger and stormed off. I was in total shock. As I was recording their customer service details down to make a complaint, she then came back and stood about half a meter away from me (no till in between me and her) and accused, argued, and raised her voice at me in front of all the other customers and colleagues. She was extremely aggressive in her approach and very confrontational. She kept reiterating three times that she won’t tell me her name (I asked another colleague of hers only once for her name as I was taking down the customer service details). I will be making a formal complaint against this member of staff because I can honestly say with all the years I have been shopping I have never been treated so badly. Hopefully they have CCTV cameras so the footage can speak for itself. I will not be returning (which is a shame considering I have been a loyal customer for years and years.)

Wanted to buy a pair of white trainers in store but only pair available had dirt on them from the display stock. Was told if I ordered instore a brand new pair would be sent to my home address. They arrived today even dirtier than the display stock in store. As if someone wore them in rain and then feturned them. Dirt along the side of the trainer as well as the soles. Website is now sold out of my size so I'm unable to order again. Completely unacceptable for the warehouse to send stock out in this condition.

Excellent value, I bought a cheap pair of trainers to wear for a holiday in Crete. I wanted something lightweight and comfortable.

I didn't expect them to last long.

We did a 13 mile hike along a famous gorge which is known for having very difficult terrain.
The trainers worked perfectly and I'm still wearing them.

I like them so much I bought another pair.

My local branch is the Norwich store, they didn't have my size but the very helpful assistant offered to have them sent to me at home postage free.

They arrived 2 days later.
fantastic service and we'll definitely keep going there.

Went to broadway branch was served by a nice polite guy hasnain. I had warranty for shoes & they went faulty. He was so helpful in a replacement. Explained everything. Really friendly guy, so thank you

Increíble. En el Deichman de Oviedo compré una talla menos,llamo para cambiarlas y me dicen que lo tienen en otra tienda de Asturias pero no hacen intercambios entre tiendas. Nunca lo vi. Mal servicio.

This is my sister's words:

Today I went to Deichmann, Westfield branch and I had an extremely bad experience with their customer service. They did not know how to treat customers. They didn't know their job as a sale assistant. They were unprofessional. Their attitude was like they were the owner of this brand. They were here for auditing. First, I chose couple of shoes and I asked one to help me finding a different size of the shoes I like but she refused to help twice me and literally replied me as " Miss, everything is here. You need to find yourself'. However, I found my shoes sizes and I went to the till. Again, two customer assistant misbehaved. As I was about to pay online via my bank account, the machine was not working. I told them to try another till machine but they refused to do so; instead two of the sale assistants were mocking at me with indication as if I were a thief. Later on, one of the sales assistance charged for a bag without anything. As I asked her 'why are you charging me for a bag without any shoes on it', she started shouting at me. She misbehaved with a customer. She did not accept her fault. More than that, she took the receipt with her to hide her fault and transaction. Then I called the manager and handled the situation. However, after all this, the sale assistant did not apologise to me at all. I am a regular customer of the same branch for 14 years. I did not expect such treatment from this brand and this branch. All the staffs were untrained and impatient.
Date: 12/07/2025 and everything happened between 7:30 pm to 8:13 pm.

Mi hanno rifilato 10 euro falsi , sono andata a reclamare è mi anno detto che non sono stati loro non anno avuto il coraggio di prendersi le proprie responsabilità, trattandomi male , vergogna non andrò mai più in questo negozio . Prossime commesse e pessima azienda vergogna.

I always find the service at the Aberdeen store commendable. Nothing is too much trouble for the assistants.
Recently I returned pairs of sandals and I was dealt with very efficiently and more importantly by a friendly member of staff who was sorry that I did not find a suitable pair of sandals on this occasion.
Nowadays I find this standard of customer care lacking in my other outlets.
Good range and competitive pricing also keep me going back.

The quality of the shoes are amazing and comfortable. As well as the staff are very friendly and cooperative.

I was in your braehead store purchasing sketchers today 29/6/25, honestly the styles and pricing are amazing. However when I went to check out my trainers the sales assistant asked if I wanted my trainers colour protected, I declined the offer, the sales assistant again said are you sure you don't want it done, it lasts 6 months very forcefully. I said I dont want it and dont ask me a third time.
My 15 year old daughter was next, I told him she doesn't need them colour protected either, i nipped out the store and left my daughter with my husband, again he asked her if she wanted it done even though I specifically said she didn't need it. My husband said I think my wife already told you no.
I get you need to ask about products, but the pushiness of this individual was disgraceful. Whatever happened to No means No
Very disappointed
User number was 193399

I have loved this brand since childhood and have consistently found great shoes across various stores in Europe, where customer service is usually excellent. Unfortunately, my experience at the Watford Atria branch has been extremely disappointing.
-Lack of Assistance
At this location, staff members do not offer help or engage with customers. They often walk around aimlessly or retreat to the back of the store, making it difficult to find assistance. I always have to search for my own shoe sizes and even struggle to find someone at the till when I’m ready to pay.

+Unacceptable Staff Behavior
On several occasions, I’ve been reprimanded for trying on multiple pairs of shoes. I have wide feet, so I need to try different styles to find a comfortable fit. Once I do, I usually buy several pairs at a time and spend a considerable amount every few months. Despite this, the staff treat me as though I’m an inconvenience.

Even worse, I’ve overheard rude remarks made about me while I was trying on shoes—comments said loudly enough for me to hear. I’ve never encountered such unprofessional behavior at any other branch.

-Lack of Identification and Disrespect
Staff members do not wear name badges, making it difficult to identify them in a complaint. However, I can describe two specific male employees who are both short in stature and consistently speak disrespectfully to women—both customers and their own colleagues.

-Poor Store Experience
It is not the customer’s responsibility to return all shoe boxes to the shelves, especially when staff are available to help. I’ve seen many boxes left in disarray by other shoppers, and I shouldn't be expected to clean up. Yet the staff show no willingness to assist and even complain when I have a few boxes with me—despite my intention to buy all of them.

I frequently shop with family and often purchase five or more pairs in a single visit. Still, the treatment I receive makes me feel like a burden rather than a valued customer.

-Comparison to Other Stores
In other European locations, staff have gone out of their way to help—offering to return shoes to shelves and checking if I need assistance. At Watford, I’ve never once seen a staff member make a similar effort. Instead, customers are ignored, and the atmosphere feels unwelcoming.

Amazing a polit
100%

Ordered shoes last week before 4pm as it says online you will receive your shoes next day if ordered before 4pm and still haven’t received the shoes 5 days later after paying £4.99 delivery. No tracking nothing - just disappeared!! Called one of their shops & they were useless & unhelpful too! Now I have to try & get my money back!! Would never use again!!!

Excellent service ( Chester )

So both the shoes and sliders that I purchased came, in excellent condition!! The delivery was on time, no damage to the boxes and the lady delivering was really helpful to!!

Just wanted to say that Emma W in the Birmingham store was really helpful, I'd happily go back there.

Price was good, timely delivery from a LOCAL courier that we see often.

Disgraceful & rude. Older member of staff, The man (Brian) in the bournemouth store was so unhelpful and the way he speaks to us customers is appalling he shouldn’t be representing a company at all especially with that manner really puts a downer on the business.

Will not be returning after the way the old man treated me.

Very low stocks in store. Resorted to purchasing online which can be tricky with Deichman as their sizes are slightly different to other stores. As it turned out, shoes were perfect and delivery was faultless!

This review is in relation to the Stockport, Manchester branch.
Unfortunately this is the 2nd time I’ve had to raise an issue with the staff in this store.
I was in the shop looking round and was waiting for my parents to arrive so I could let my dad pick his own trainers for a gift. A young male member of staff started following me, I imagine that for some reason he must’ve thought I may steal something. Unsure why when I was just looking around but it made me extremely uncomfortable. He was very close and followed me at a high speed to the point he nearly fell over turning a corner as I was stood looking at shoes. Very weird. My parents arrived and I told my dad that I didn’t think I wanted to give this place my money and shown him who made me uncomfortable and my dad told a man called Mat on the till who just looked at him blankly and said “oh”. No apology, acknowledgement or any words at all in fact. The staff in this store have always been rude and ignorant. I don’t think me and my family with bother again as we've given them too many second chances.