Tolles Produkt und schnelle Lieferung! Ich habe eine Handyhülle von DECODED gekauft und bin absolut begeistert. Die Verarbeitungsqualität ist auf höchstem Niveau, und die Hülle bietet hervorragenden S... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Their products are good, but... I ordered a phone case but when it arrived it was the wrong size. They provide NO after sale support or help with returns, and when I checked with FedEx (the origin... Vis mer
Shocking company. Quality is initially nice but deteriorates so quickly. The companies ethos is premium quality, but it is simply not the case. Customer service was rude and helpful when I poin... Vis mer
I've never had better case then Decoded. Incredible quality. Durability is amazing, metal camera frame has saved my lenses so many times. I tested many cases from different companies but cases from... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
DECODED is a Rotterdam based lifestyle tech accessory brand founded in 2009. Focused on aesthetics, functionality and quality. Our origins lie in the fashion industry, where we initially focused on creating stylish messenger bags and backpacks. Today, we've extended our signature aesthetic to a range of high-end tech accessories, with a specialization in premium iPhone cases. Everything we design revolves around a modern lifestyle, creating smart solutions to protect and seamlessly charge your mobile devices. Whether you're working from home, commuting or traveling, we enable a more sustainable and stylish journey through life. Quality is at the heart of what we do. All our accessories go through rigorous testing to meet stringent industry standards—including drop, camera, wireless, and Apple Pay tests—to ensure optimal performance and protection. We're passionate about getting the details right, so your device stays safe, functional, and always stylish. At DECODED, we source our materials from globally renowned suppliers and tanneries who share the same unwavering commitment to sustainability. Some of our Key International Partners include Ecco leather, Nike Grind & YKK. At DECODED, we don’t believe you should have to choose between sustainability, quality, and good design. With us, you get all three.
Kontaktopplysninger
Kolenbranderstraat 28, 2984AT, Ridderkerk, Nederland
- 0180487181
- support@decodedgear.com
- decodedgear.com
3,9
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 36 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Goed pruduct diidelijke informatie en…
Goed pruduct diidelijke informatie en keurige aflevering
5. mars 2026
Svar fra DECODED
Beste John,
Bedankt voor uw mooie review! Fijn om te horen dat u tevreden bent over het product, de duidelijke informatie en de levering.
Met vriendelijke groet,
Decoded
Svar fra DECODED
Dear Vincent,
Thank you for your positive feedback! Great to hear that you’re happy with the fast delivery.
Kind regards,
Decoded
Hoesje is mooi maar kwaliteit is niet…
Hoesje is mooi maar kwaliteit is niet goed. Binnen 2 weken gaat het krassen en hoesje verslijpt. Niet je geld waard. Service is ook echt vreselijk. Gevraagd om een oplossen en ze zeiden - kunnen niets doen.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra DECODED
Beste Parisa,
Het spijt ons zeer te horen dat uw ervaring niet aan uw verwachtingen voldeed. Dit is uiteraard niet hoe wij onze service willen bieden.
We zouden dit graag goed voor u oplossen. Zou u contact met ons willen opnemen via Support@decodedbags.com, zodat we samen naar een passende oplossing kunnen zoeken?
We waarderen uw feedback enorm en willen ervoor zorgen dat u tevreden bent.
Met vriendelijke groet,
Decoded
Svar fra DECODED
Beste Cees,
Bedankt voor uw positieve review! Geweldig om te horen dat u tevreden bent met het hoesje en de snelle levering. We hopen u snel weer van dienst te mogen zijn!
Met vriendelijke groet,
Decoded
J’avais déjà acheté la même protection…
J’avais déjà acheté la même protection mais en noir, qui c’est détériorée assez rapidement. Je n’en ai pas trouvé d’autres aussi pratique alors j’ai recommandé en bleu en espérant qu’elle dure plus longtemps.
3. mars 2026
Svar fra DECODED
Dear Francis,
Thank you for your repeat order! We’re delighted to hear that you find our covers so useful. We hope the blue one will serve you well for a long time to come and that you’ll enjoy it just as much.
We really appreciate your loyalty!
Kind regards,
Decoded
Great design with high quality
9. februar 2026
Svar fra DECODED
Dear Kosit,
Thank you for your wonderful feedback! We’re thrilled to hear that you love the design and quality. We hope you continue to enjoy it!
Kind regards,
Decoded
Heel chique hoesje
Heel chique hoesje,
Voelt heel zacht en licht aan.
Goede kwaliteit, hoop dat die net zo mooi blijft als nu!
2. mars 2026
Svar fra DECODED
Dank voor het delen van je ervaring. We zijn blij om te lezen dat u erg tevreden bent met uw product.
Das Produkt ist super
Das Produkt ist super, eine sehr schöne Hülle. Der Versand war etwas holprig, aber dennoch relativ schnell.
4. mars 2026
Svar fra DECODED
Dear Karla,
Thank you for sharing your experience. Could you please tell us what was missing from this order so that we can optimise your positive experience?
Kind regards,
Decoded
Product is goed, retour/ruilen minder
Product is goed, retourneren/omruilen verouderd en traag proces (formulier printen, kosten voor jezelf etc). ook vond ik de kleur afwijken van de foto's maar kosten retour bleven voor mij
4. mars 2026
Svar fra DECODED
Dank je wel voor je feedback! We doen ons best om de ervaring te optimaliseren en de kleur en smaak zo goed mogelijk weer te geven op de website. Mocht je niet helemaal tevreden zijn, kun je altijd een kijkje nemen bij de retourvoorwaarden op onze website.
Vriendelijke groet,
Decoded
Delay on delivery
More than a week to received my order, although we pay additionally for the transport when in others stores are free of charge... is something not aceptable and uncomfortable for regular customers like me.
8 days after and still not receive it... You must change your courier provider as we are paying for a good service that we are not receiving.
I'm not agree to pay for something that's clearly stated in your web on Shopping and Delivery terms and we aren't now in a peak season like Black Friday or Christmas so no reason for such delay. I feel truly disappointed with my purchase this time.
Thank you
3. mars 2026
Svar fra DECODED
Dear,
We apologise for this inconvenience. We have retrieved your details and concluded that you should have already received the item. If this is not the case, please feel free to contact us for a suitable solution.
Kind regards,
Decoded
Svar fra DECODED
Dear Abdullah,
Thank you for your review! We are pleased to hear that you are satisfied with our product. We understand that price is an important consideration and appreciate your feedback. We always strive to maintain a balance between quality and value and hope to be of service to you again in the future.
Kind regards,
DecodedGear
Super dienstverlening
Super dienstverlening, mooie producten en als er iets mis is super service!
3. mars 2026
Svar fra DECODED
Beste Michel,
Wat ontzettend fijn om te horen!
Bedankt voor je mooie woorden over onze producten en service. We doen ons best om altijd voor je klaar te staan, dus het is geweldig om te weten dat dit gewaardeerd wordt!
Met vriendelijke groet,
DecodedGear
The best leather case I’ve ever had
The best leather case I’ve ever had. Thank you so much DECODED😊
2. mars 2026
Svar fra DECODED
Dear Sheila,
Thank you very much for your wonderful review!
We are delighted that you are so pleased with your leather case and that it is the best you have ever had. Your words mean a lot to us!
Enjoy your case and we hope to surprise you again soon with something beautiful from DECODED.
Kind regards,
DecodedGear
Excellent communication
Excellent communication, keeping me fully informed of the progress of my order.
Neatly and well-designed packaging. Promptly delivered and on time.
The product is of good quality, with flexible design features. It is subtle, sophisticated and promises to be durable.
One niggle is that the detachable case is not as secure as I'd hoped. The phone broke the hold of the magnet and was dropped, before I realised the risk was worse than expected.
3. mars 2026
Svar fra DECODED
Dear Gerald
Thank you very much for your lovely review! We are delighted that you are satisfied with our communication, the packaging and the quality of the product.
We also appreciate your feedback about the magnetic case and will take this into account to further improve our products.
Thank you again for sharing your experience!
Kind regards,
DecodedGear
Svar fra DECODED
Dear,
Thank you for your positive review!
We are delighted that you appreciate our phone case and the idea behind it. It is also nice to hear that you are satisfied with our service. We hope to be of service to you again soon!
Kind regards,
DecodedGear
Mijn hoesje heeft al slijtage van in…
Mijn hoesje heeft al slijtage van in mijn jeans te zitten. Dat is na 4 dagen zeer snel
2. mars 2026
Svar fra DECODED
Beste,
Dank voor je review! Het spijt ons te horen dat het hoesje al slijtage vertoont.
Zou je contact op willen nemen via support@decoded.nl?
Dan kijken we graag met je mee naar een passende oplossing
Met vriendelijke groet,
DecodedGear
Svar fra DECODED
Dear KUM,
Thank you for your review! We are pleased to hear that everything was to your satisfaction. We hope to be of service to you again soon!
Kind regards,
DecodedGear
Qualität naja
Qualität des Produkts fragwürdig für so hohen Preis, Kundenservice ist in Ordnung.
23. februar 2026
Svar fra DECODED
Dear E,
Thank you for your feedback. We regret that the product quality did not fully meet your expectations, but we are pleased that we were able to find a suitable solution together.
We appreciate your patience and hope to serve you better in the future.
Kind regards,
DecodedGear
Erg mooi leren hoesje
Erg mooi leren hoesje. Mooie kleur bruin ook. Ik heb ook de siliconen gehad en die zijn ook lekker zacht en stevige kwaliteit. Goed merk. Goede kwaliteit. Prima levering. Al meerdere keren hoesjes gekocht altijd top!
2. mars 2026
Svar fra DECODED
Beste Jeanine,
Bedankt voor je geweldige review!
We vinden het fantastisch om te horen dat je zowel onze leren als siliconen hoesjes prettig vindt en dat je al vaker bij ons hebt besteld.
We hopen je ook in de toekomst weer blij te maken met onze producten!
Met vriendelijke groet,
DecodedGear
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.