Tolles Produkt und schnelle Lieferung! Ich habe eine Handyhülle von DECODED gekauft und bin absolut begeistert. Die Verarbeitungsqualität ist auf höchstem Niveau, und die Hülle bietet hervorragenden S... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Their products are good, but... I ordered a phone case but when it arrived it was the wrong size. They provide NO after sale support or help with returns, and when I checked with FedEx (the origin... Vis mer
Shocking company. Quality is initially nice but deteriorates so quickly. The companies ethos is premium quality, but it is simply not the case. Customer service was rude and helpful when I poin... Vis mer
I've never had better case then Decoded. Incredible quality. Durability is amazing, metal camera frame has saved my lenses so many times. I tested many cases from different companies but cases from... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
DECODED is a Rotterdam based lifestyle tech accessory brand founded in 2009. Focused on aesthetics, functionality and quality. Our origins lie in the fashion industry, where we initially focused on creating stylish messenger bags and backpacks. Today, we've extended our signature aesthetic to a range of high-end tech accessories, with a specialization in premium iPhone cases. Everything we design revolves around a modern lifestyle, creating smart solutions to protect and seamlessly charge your mobile devices. Whether you're working from home, commuting or traveling, we enable a more sustainable and stylish journey through life. Quality is at the heart of what we do. All our accessories go through rigorous testing to meet stringent industry standards—including drop, camera, wireless, and Apple Pay tests—to ensure optimal performance and protection. We're passionate about getting the details right, so your device stays safe, functional, and always stylish. At DECODED, we source our materials from globally renowned suppliers and tanneries who share the same unwavering commitment to sustainability. Some of our Key International Partners include Ecco leather, Nike Grind & YKK. At DECODED, we don’t believe you should have to choose between sustainability, quality, and good design. With us, you get all three.
Kontaktopplysninger
Kolenbranderstraat 28, 2984AT, Ridderkerk, Nederland
- 0180487181
- support@decodedgear.com
- decodedgear.com
3,9
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 36 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DECODED
Beste Luuk,
Bedank voor uw positieve review!
Fijn om te horen dat u tevreden bent met het product en de snelle levering. We hopen u snel weer van dienst te mogen zijn!
Met vriendelijke groet,
DecodedGear
Farbe nicht korrekt
Die Farbe der Hülle auf der Website entsprach nicht der realen Farbe. Der bestell- und versandprozess war problemlos
20. mars 2026
Svar fra DECODED
Sehr geehrte Katharina,
vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie mit unserem Bestell- und Versandprozess zufrieden waren.
Wir bedauern jedoch, dass die Farbe der Hülle nicht Ihren Erwartungen entsprach. Für weitere Unterstützung oder um eine Lösung zu finden, kontaktieren Sie uns bitte unter support@decoded.nl.
Wir helfen Ihnen gerne weiter!
Mit freundlichen Grüßen,
DecodedGear
Svar fra DECODED
Beste Raoul,
Hartelijk dank voor je mooie review! Fijn om te horen dat je tevreden bent met ons product en onze service.
Met vriendelijke groet,
DecodedGear
Product as expected
Product as expected, a Little longer delivery, but not important as I got the item in the end, I will definitely use Decoded again
19. mars 2026
Svar fra DECODED
Dear Frank,
Thank you for your feedback!
We’re glad to hear that the product met your expectations. We appreciate your patience regarding the delivery time and look forward to serving you again in the future!
Best regards,
DecodedGear
The absolute best cases on the market…
The absolute best cases on the market for your IPhone, extremely high quality, long lasting, stylish and slim profiles make this case the absolute best.
2. februar 2026
Svar fra DECODED
Dear Neil,
Thank you for your wonderful review!
We’re glad to hear that you’re so satisfied with the quality, design, and durability of our iPhone cases.
Best regards,
DecodedGear
All good yes
16. mars 2026
Svar fra DECODED
Dear,
Thank you for your review! We’re glad to hear that everything went well.
Best regards,
DecodedGear
Svar fra DECODED
Beste Rene,
Hartelijk dank voor je positieve review! We zijn blij om te horen dat je tevreden bent met het product en de snelle levering.
We hopen je in de toekomst weer van dienst te mogen zijn. Mocht je vragen hebben of nog iets nodig hebben, neem gerust contact met ons op.
Met vriendelijke groet,
DecodedGear
You need to be transparent regarding…
You need to be transparent regarding the importance duty of 46 dollars .
This is totally unacceptable for the customer to not know the actual total cost prior to making a purchase!
Very unethical practice. You should be banned by the FTC
25. februar 2026
Svar fra DECODED
Hi,
We aim for total transparency by clearly noting potential duties and fees on our product pages and header. However, we understand that these charges can still come as a surprise. Please know that these duties are set by your local government and are unfortunately beyond our control.
We truly value your feedback and will continue looking for ways to make these costs as clear as possible upfront.
Kind regards,
DecodedGear
Svar fra DECODED
Dear Pavel ,
We really appreciate your kind words! It's great to hear that you are happy with the product and that it arrived quickly.
Kind regards,
Decodedgear
Ik ben eigenlijk niet tevreden van de…
Ik ben eigenlijk niet tevreden van de hoes. De knopjes rammelen als ii in beweging ben met het toestel.
16. mars 2026
Svar fra DECODED
Beste Jannes,
Wat jammer om te horen dat u niet tevreden bent met de hoes en dat de knopjes rammelen.
We helpen u hier graag verder mee. U kunt ons bereiken via support@decodedbags.com, dan zoeken we samen een passende oplossing.
Met vriendelijke groet,
DecodedGear
Svar fra DECODED
Dear,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and delivery. We look forward to serving you again soon!
Kind regards,
DecodedGear
Svar fra DECODED
Dear Gerlinde,
Thank you very much for your positive review!
We’re glad everything went well and that you’re satisfied with our quality, price, and delivery. We hope to be of service to you again in the future!
Best regards,
DecodedGear
kwaliteit e n snelheid waren prima
16. mars 2026
Svar fra DECODED
Beste Leon,
Hartelijk dank voor uw positieve feedback! Fijn om te horen dat u tevreden bent over zowel de kwaliteit als de snelheid van onze service
Met vriendelijk groet,
DecodedGear
Svar fra DECODED
Beste,
Bedankt voor je positieve feedback! Fijn om te horen dat je tevreden bent met het hoesje én de snelle levering
Met vriendelijk groet,
DecodedGear
Seems a high quality product
Seems a high quality product. I just hope it will last for more years
9. mars 2026
Svar fra DECODED
Dear Maria,
Thank you for your review and for trusting our product.
We’re glad to hear that you’re satisfied with the quality. We do our best to provide products that last a long time, and we hope you’ll enjoy yours for many years to come. If you have any questions in the future, we’re always here to help.
Best regards,
Decoded
Decoded Order
My order with Decoded was very easy to make.
The item arrived within a few days and easily fitted into my letterbox, which is sensible as so many firms are now using overlarge boxes for small items.
Good service and a good quality item.
11. mars 2026
Svar fra DECODED
Dear Richard,
Thank you for your kind review.
We’re glad to hear that the ordering process went smoothly and that you received your order quickly. It’s good to know that the package was conveniently sized and fit through the mailbox. We appreciate your positive feedback!
Best regards,
Decoded
Nicht zu empfehlen
Nicht zu empfehlen. Es hat drei Monate gedauert bis ich die Rücksendung eines beschädigten Artikel durchführen konnte. Es wurde von mir verlangt die Hülle zu zerschneiden damit ich die Rücksendung veranlassen kann bzw. eine Gutschrift erfolgen kann. Antwortzeit lang. Allgemein ist der Kundenservice freundlich, aber nicht hilfreich.
22. desember 2025
Svar fra DECODED
Dear Samira,
Thank you for your feedback.
We are sorry to hear that your experience with the return process was not satisfactory. We understand that the long response time and the process itself can be frustrating.
We will certainly take your comments on board to improve our service. We appreciate that you found our customer service friendly and hope to be of better service to you in the future.
Kind regards,
Decoded
качесваный товар буду еще заказывать
качесваный товар буду еще заказывать
доставка очень быстрая
10. mars 2026
Svar fra DECODED
Dear Andres,
Thank you for your review.
We’re glad you’re satisfied with both the quality of the product and the fast delivery. We look forward to serving you again in the future!
Best regards,
Decoded
Heel goed hoesje maar persoonlijk toch…
Heel goed hoesje maar persoonlijk toch wat duur. Moest het foedkoper zijn, zou ik er nog enkele bijkopen.
9. mars 2026
Svar fra DECODED
Beste Kristel,
Bedankt voor uw positieve feedback! Geweldig om te horen dat u zo tevreden bent over het hoesje. We streven ernaar om producten van hoge kwaliteit te bieden waar u lang plezier van heeft. We hopen u in de toekomst opnieuw te mogen verwelkomen!
Met vriendelijke groet,
Decoded
Svar fra DECODED
Beste Charlotte,
Bedankt voor uw enthousiaste reactie! Fantastisch om te horen dat u zo blij bent met de kwaliteit. Daar doen we het voor!
Met vriendelijke groet,
Decoded
Dette er Trustpilot
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Lær om anmeldelsesprosessen på Trustpilot.
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