KIA Anmeldelser 

This is the worst company every time I go on for a service there is a huge problem they will not change anything.

Long story short I bought a high milage service plan oil change every year. I do 20k miles a yr. The service interval is 20k miles.
I did 16k miles in 11 months. Dealer refuses to change oil because kia says so. I have to pay for my own oil change. I only get an inspection. Basically nothing done.

Phoned kia says its upto dealer.

Dealer comes out and says we made a mistake oil gets changed.
But yes there was a huge argument
when my car has done 16000 miles and they don’t want to oil change because no reason

There was a huge argument too on my last service last year about a fuel filter kia cs no help .

A very simple service plan turns into the most difficult one.

I payed for a high milage service plan £150 more than the normal plan.

The high mileage service plan is 20k intervals a fuel filter change at 40k miles or before cabin filter none of these get done without an argument

My experience with kia have been horrible and not in a jokey way.
I honestly don't think the 7 year warranty is worth it for the service

. And yes kia the air filter hasn't been changed in 40k miles it should be. Surley not all manufactures r like this.

I honestly thought it be very simple buying a service plan in and out of dealers apparently not.

The brake fluid never gets changed either meant to get changed every 20k miles or 2 yrs

I had a problem with the radio on my Kia Rio,as it was due for a service decided to wait ,so told the lady she said will get it looked at,she came back later said yes it was faulty and would order the part and there would be no charge,waited for two weeks emailed to find out what is happening ,go an email back saying the warranty had run out ,I said it is supposed to be a seven year warranty,not for the radio I was told
And the warranty had just run out the month before
And Kia was sticking to what they had said
So I will not be using Kia in llangeffni ever again in north wales
So my advice if you buy one to find out what is covered
Hugh

Cars broken down five months ago still not fixed Kia garage Sheffield Pentagon two months and they said turbo issue. I thought they’re gonna fix my car paid private recovery took him to Huddersfield care garage. Pentagon three months didn’t fix yet. They ring me today and they said Engin problem so They can’t tell me when they’re gonna fix the car. It’s probably another five months. I’ll ring the finance company paying the finance and insurance roll tax. I don’t drive the car. I bought it car from Meike Moto. They said we need to go to deal with the Kia garage , when I ask Kia Garaj Kia garage says you’re not bought car from us so Michael Motor shouldn’t sell decor. God knows when they’re gonna fix my car. I didn’t get any help from finance company garage all day saying cars go warranty so that means they’re gonna fix in car in seven years time , biggest mistake in the car not the dealer big mistake to buy the Kia Av71fdg

1 year old Kia sportage that was only bought 6 months ago has broken down. Warning light came on for the battery system and we took it straight to Stoneacre Stafford Kia who said they wouldn’t fit us in until 22nd July. Whilst sat there we spoke to 4 other Kia dealerships who said it would be a few weeks wait. On the way home the car broke down on a busy road with my 1 year old in the back. AA came and said the alternator wasn’t working and took us back to Stoneacre Stafford Kia where the service department had gone home and wouldnt be back until Monday. Spoken to them and they still won’t see it until 22nd July even though it’s now broken down. Spoken to Kia and they say that they will not give us a hire/courtesy car in the meantime as apparently the warranty doesn’t cover that. So after being sold a car that “is one of the most reliable” we are now without a car, no help from Kia, it’s now sat at Kia for a month until they look at it. No idea how long I am now without a car, that I’m still paying for.
I would NEVER buy a Kia again after this. If I could give 0 stars I would. Appalling customer service by Kia UK

Purchased a car in January. Didn’t start twice within the first 3 months. Went to replace the battery and got told the brake pads were at 90% and needed replacing straightaway as the car could stop working any time! Contacted sales and asked how there were so many problems after only having driven 700 miles. Sales passed me onto servicing. It’s taken 5 weeks to get a prep centre report (not done online and no phone number at the prep centre). They have now said, after me chasing repeatedly, that the brakes were at 60% at point of sale. It’s impossible that after 700 miles the brakes have worn 30%. Nobody is taking responsibility and nobody has called me back. So almost £700 down the pan after 700 miles having to buy new brake pads and battery. Avoid

We recently had the pleasure of purchasing our car with the assistance of Patrick Hogan at BletchleyKIA, and we cannot recommend him highly enough. From the moment we walked into the showroom, his customer service was impeccable.

Patrick was incredibly knowledgeable, helping us navigate through the various options and ensuring we chose the perfect car for our needs. His patience and willingness to answer all our questions made the entire process smooth and stress-free.

What truly stood out was his dedication even after the sale was finalised. He kept us informed at every stage and went above and beyond to make the collection process as seamless as possible. The personalised video he sent after the sale was a welcome touch, adding to the exceptional level of service.

When it was time to pick up the car, everything was prepared and ready, making for a swift and pleasant experience. If you are looking for a new car, we highly recommend seeking out Patrick at KIA. His exceptional customer service and professionalism are truly commendable. He kept us informed at every stage and went above and beyond to make the collection process as seamless as possible. When it was time to pick up the car, everything was prepared and ready, making for a swift and pleasant experience.

Steer well clear of Kia these days.
Have a 70 plate Sportage and had nothing but problems with it.
Latest:
"Hopeless to put it bluntly.
Had to have my Sportage repaired at an independent garage as they couldn't fit in warranty work for 2 months - the issue was a failed injector seal, so diesel was leaking all over the engine.
This was after they'd rebuilt the engine using existing seals rather than replacing after the known timing tensioner issue"
Simply awful these days

Kia Parts supply is dreadful
Parts ordered to repair Kia Soul on 22/3/24
Kia unable to give delivery date for parts but after much prompting gave a June 3rd estimate. On June 4th estimate changed to 14 June for one part and 24 June for another. Given that the parts have not yet shipped the 14 June date is not actually possible as it takes 15-20 days for ship to arrive from Korea. Customer Services don't seem to care that their estimated dates are not possible. I would avoid this company at all costs.

On updating my sat nav it wiped out all information after trying several SD cards it still would not except them the Service Manager was excellent he would not give up on it he came everyday with different versions still no luck then finally he found a solution what a lovely person he is not many would go this far to get the car right for me definitely recommend this garage to everyone thank you again Margaret

Shocking customer service. Bought an EV6 brand new and fault on 12v battery. Over 3 weeks to even run a diagnostic test at any of the dealers within 30 miles!! Told me to borrow a family members car whilst it sits in the garage!!! Appalling service considering the car is only 10 months old. When I asked to make a complaint I was told there is only the customer service team and gentlemen ended the phone call. £50k on a car and this as an after sales service is criminal

KIA UK, absolutely abysmal experience. My not even 2 year old Stinger is literally disintegrating itself at less than 10k miles. Warranty is only good for - you guessed it.
Phoned GWR KIA to book it in for warranty repairs only to be told waiting times are 5-6 months to have the car "investigated". The technicians don't know what they're doing, I have to research problems myself. Waiting times for parts, even basic components are a month. The car is such a poor quality, it's shocking. No support for the vehicle even though it's a recent model. KIA UK won't comment or step in - zero passion for the product. They're happy to sell you a car but that's when things start to go sour. Do not buy a KIA, the cars are poorly put together, they stink inside of melting plastic and dealers couldn't care less. Buy a Toyota! We had our second car stolen which was a Lexus - it's a pity they didn't steal the KIA instead.

Poor salesman & dealership

Went to view car shown online which had sold but told me had another available soon. Couldn't view as not currently available but told details, age, asked if any damage/scratches etc (3yr old vehicle & told nothing - immaculate). Kept delaying pick up...eventually told it was ready so agreed time & date to collect.

Wasn't ready on collection date but told valeting team would sort now .... viewed vehicle & several small scratches & marks plus old stickers etc but was told these could be polished out / removed during valeting process. Also 1000 extra km than sold as unseen (7000 not 6000).

Car given with none of the marks mentioned removed & unwilling to sort. Car had old CDs in middle compartment, book & half empty bottle under seat plus general dust/dirt. Not sure what valeting they did. Car needed vacuum once got it home just for basic cleaniness.

Also told me they hadn't got something they needed to tax vehicle so I would need to go to post office & do but would cost extra £25. They said they would cover that as their error/delay so contact them its proof of receipt & bank details. Did this same day (as I wanted to ensure taxed & not illegal) & sent details same day to them, chased few times but never received money.

Been getting numerous calls from them recently for 1yr service due. I have no trust in kia dealership so booked in with another kia approved garage using approved kia parts where it was done no problem. They even buffed out few scratches etc theyd noticed (which id told kia about before pick up) for free as said was quick / easy so no need to pay.

It felt like they were keen until I'd paid then had zero interest at all. Tbf car itself it's great with no complaints or major issues (have needed 2 new tyres in past 12months but nil else).

Recommend kia as car manufacturer with no hesitation so far but would never trust the Maidstone dealership again. Usually buy privately and definitely would again in future as had much better handover & cleaniness everytime so far than this dealership.

Kia Brentford London what a DISGRACE I bought a sportage GT S LINE, and with it I purchased a service plan all seemed good at the time but not now. My wife phoned Kia Brentford to a book a service this year April and was fine they could it 1th may great I though but NO ON THE 31th may my wife phoned to comfirm the booking she was told they have no knowledge of the booking but not worry we will sort it out , they phoned her back and said no problems it will be picked up in the morning at 8 am it was, my commented to the driver that it would take a time to get to Brentford he no this car is going to Kia colindale which we though was strange but ok no problems with us my wife got a hone call that afternoon saying the car is ready and there is a charge of £227 she said we have a service plan they not with us. So she had to pay the money to get the car back. We then phoned Kia Brentford and asked what was going on and we wanted our money refunded they denied any knowledge of sending the car there and said it was down to us which is total rubbish why would we phone a different garage to do the work. I have been passed from pillar to post with managers there looking into it and we’re get back to you which they DONT probably because they know there in the wrong. Three weeks later they have still not dealt with it and I am still out of pocket. I have tried customer service who have tried to get in touch with there service manager who simply does not respond. I will be forced to contact the ombudsman and then take legal action . AVOID KIA BRENTFORD AT ALL COSTS

The cars are good. Happy with it. The service from Kia is abysmal. A new part was ordered in Dec. An appointment for it to be fitted in Jan. Arrived at the appointment. No part. Now May. Still no part. Kia will not reply to calls. Kia complains refuse to deal with complaints but do not tell you.

Excellent trade in price and handover for the purchase process was completed in a timely manner with no issues, the actual sales process was first class and I was made to feel a very valued customer.
Unfortunately a problem arose with the paintwork on my £26000 vehicle I purchased without finance and with a very expensive paint protection warranty and the dealership basically didn’t want to know and offered no help whatsoever apart from advice to contact the original manufacturer. My contract was with Kia Stockton not the original manufacturer! Very dissapointed with the lack of after sales care which will influence my decision making when it comes to upgrade time.

I bought my Kia Picanto in September 2019 and was happy with it until April 23 3024 when the clutch failed at 14k miles. A new clutch cost me £750. On reading reviews on the Picanto I find this is a known problem that happens mainly on the Sportage and Picanto. I now have no confidence in the car. I have driven for 52 years had a few different cars, mostly from new up to 10 years and never had a clutch go even though I drove far more in those days.

Terrible experience.
My partner reserved a car online nice looking x ceed, similar price to others.
Drove down a week later they wanted a £99 deposit online then another £149 for the extra time. After agreeing we traveled down at around 1hr 20min each way. After the car sitting there for a week we saw it and it hadn’t been prepped still in the state it was brought in scratched, dints, rubbish throughout. It was disappointing that the car was of a really poor standard from main brand Kia after a week they could have prepared it. Test drive was a short round the block accompanied.
Didn’t get any time to look round the car and talk about it just straight back in the dealership.
After we went outside it was agreed the car had had a “hard life” at only 25000 or so miles, so agreed it wasn’t right.
Although irritating it hadn’t been prepared and the experience was awkward, we managed to secure a car the same day, similar price and much better quality.
The next part was the most infuriating. Getting the deposit back! The £149 back in a few days which was great but the £99 nope, nowhere to be seen. So now after 4-5 weeks and around 10 phone calls between me and my partner they still didn’t refund the deposit just always met with yes the accounts team should be on it. Thankfully the bank sorted out the refund but no help from Kia. I always respected Kia garages locally for good service and aftercare but to say brindley tried to sell us a car they did very very poorly. Really has damaged the Kia brand in my eyes and I would be careful leaving deposits even if stated as refundable for this garage! Ruined the experience of getting a new car.

Kia Canterbury, awfull after care service, Iv had my Kia sportage less then a year, and twice Iv had a problem with the exhaust filter, they fixed it once, but refused the second time,(unless I paid) as they claimed it’s my fault for not driving my car enough!
Even tho I’m supposed to have a 7 year warranty on my new car! Apperantly it’s not covered!

The customer service was terrible now l find it non existent. When l have had problems before at least l was able to get an appointment of sorts.
This time when l tried to book an appointment (23rd April) to solve a minor problem. l was told the earliest that l could bring the car in was 12th September more than 4 months from now by which time my warranty will have expired.
What's happening with Kia? The cars are okay till something goes wrong.

Simple issue could have been resolved easily but totally no interest once you have bought the car and paid. really poor customer service they just don't care just want to get rid of you and send you somewhere else, normally back to the dealer even though the issue was nothing to do with them