KIA Anmeldelser 

My son was about to buy a Kia Stonic five years old one owner and five services done by Kia, all done in the recommended time apart for the first one that was done two months late and had only three thousand miles. Kia told me the warranty was void and ignored the fact that Covid prevented having it done before.
Kia’s owners and management are nothing short of gangsters.Shame on them.

I can’t recommend Iroda at Kia Citygate Watford enough
She went above and beyond to help me and gave fantastic help and her knowledge is great
She arranged a car from another branch the next day for a test drive and was very patient
10 out if 10
If your in the area for a Kia Iroda is the sales woman to see
Thank you again

Ian at Kia provided a top quality service from start to finish would highly recommend Arnold Clark Kia in Cumbernauld.

I purchased a new car from Speedwell Kia Exeter in collaboration with Forcescarsdirect in September 2023. Unfortunately, my experience with Speedwell Kia has been extremely disappointing, marred by poor service, lack of communication, and an apparent unwillingness to take responsibility for their mistakes.

The most significant issue I encountered was that Speedwell Kia Exeter never registered the vehicle in my name, nor did they send me the V5C document so I could do it myself. Despite clear instructions from Forcescarsdirect, including an email sent in September 2023 highlighting the error, Speedwell Kia failed to rectify the situation. The email from Forcescarsdirect specifically instructed Speedwell Kia to correct the registration details with the DVLA, yet nothing was done.

Nearly a year later, in August 2024, when my car tax was due for renewal, Speedwell Kia finally contacted me to ask if I had received the V5C. I had not, as they had never sent it. It was only at this point that they took action and contacted the DVLA to get the car registered in my name, as it was still incorrectly registered under Forcescarsdirect.

What makes this situation even more frustrating is that Speedwell Kia appeared to deflect responsibility, implying that the issues were due to Forcescarsdirect. However, the communication from Forcescarsdirect, which I have in writing, clearly shows that they had flagged the problem and instructed Speedwell Kia on how to fix it back in 2023. This lack of accountability and transparency from Speedwell Kia is deeply concerning.

As someone who has served in the forces, I expected a higher level of professionalism and after-service, especially from a dealership that partners with Forcescarsdirect to cater to military personnel. Unfortunately, my experience with Speedwell Kia Exeter fell far short of these expectations. I sincerely hope that my treatment was not due to my background, but regardless, the service I received was unacceptable.

Speedwell Kia Exeter’s core responsibility is to sell vehicles and ensure a smooth registration process. Their failure to do so, combined with their attempts to shift the blame, has left me questioning their commitment to customer service and integrity. This experience has been a source of significant frustration and disappointment, and I would strongly advise potential customers to be cautious when dealing with this dealership.

I hope that Speedwell Kia Exeter takes this feedback seriously and makes the necessary improvements to prevent other customers from going through a similar ordeal.

I have a kia Sportage less than I year old. In March it needed an exhaust filter. It took 8 weeks to repair. Whilst keeping the car they damaged the front window screen a host of scratches. I was told they would do it when they serviced it. I phoned the service depot. To remind them of the scratches. They told me bookings don't know what they are doing. They just get bonuses for booking things in. We don't do glass repairs. I phoned auto glass who advised me the cost would be £1675.00 for a new front screen
I phoned motability who advised me it has to be the garage who pays. My car had its service today. No contact was made to me. It was returned no glass done. I recieved a video hours later With an immediate repair needed. The under tray needs replacing.
It's a five minute three screw job. I phoned to ask why they didn't warn me. And why didn't they just do it. I was told it's a check of the vehicle not a booked repair. Again I'm back onto central booking. Still waiting for a call from the manager. I will never choose KIA again

Lyndon was very good, took time to explain everything about the car and had plenty of patience, did rush us at all.

Terrible company
Please avoid
Disgusting customer service
No ethics

Customer service is a joke never ring back when they say they would and never seem to answer the phone when you try to call them.vertu Kia Bradford
Very frustrating

Kia Sportage 2018 was the worst car I have ever bought in my entire life!
I bought the car from Cargiant 1 year and a half ago! The car was already 5 years old and they assured me that all the services were up to date and it was still under warranty!
And I believed them! 🤬
One day it simply stopped working, I called Kia Servicing Coulsdon
And I took my car to the tow truck and after 3 weeks they told me that they could not find out what was wrong with my car and that I had to pay £700 just to open the engine to see what happened 😳 And that my car had lost its warranty because the previous owner had only been in the garage once and therefore the warranty was void!! How was it my fault if I had not really checked the documents!!
I believed Cargiant's words 😶‍🌫️
I sent the Kia to another garage and they immediately discovered that it was the turbo and the engine burst!
In short, I will never buy a Kia again in my life!

I will not recommend this company to anywhere they sell the worst vehicles and doggy vehicles. About three months back I took my car into services and they didn’t services the vehicle they lied and said they did service it. I was keep hearing a loud sound on the front of my car I realise that the front screen wasn’t glued on properly I think they did it deliberately because I complained about the service. My kids and wife are always in that car so if I was to drive that car on the motor way at high speed that screen would have cracked right open on my daughter who is only 11 years old, she could have had a serious eye and face damage if that was to crack open on her and my face. I contacted them and told them that the front screen has no glue on window, they said to me the earliest appointment is in three months. So I called another company and they charged me £180 to re glue the front screen. The funny thing is that they told me that someone will call me on Monday which was two days later and it’s been now 2months no one has called. Don’t ever buy a car from them if you complain they will damage your car on purpose. Very evil people sorry to say. If I was to write about the car when I first purchased the car Kias garage had the car more then I did for about four months it was in the mechanic. Two months into purchasing the
Vehicle I was on the m25 coming from gatwick airport picking up my wife and kids from the airport and the whole braking system stop working and you could not increase speed or break properly. I was very close to crash the car into a lorry. I have all the emails and videos of the problems. I will never recommend anyone to purchase a car from them very evil people. To put my kids and my life in danger again very shocking.

A big thank you to Lee and the staff of Boongate Kia, Peterborough.
I picked up my new Sportage on Monday and it had been beautifully prepared ready for me.
A warm and friendly welcome from Lee, my Motorbility sales advisor, as always.
It was an easy process to bring in my old car and do what was necessary for me to take away my new one.
I had the opportunity to over the new car before entering my pin and then Lee explained all the changes and new features since my old Sportage. Lee supported me with connecting my phone and before a final shaking of hands, Lee checked that I was happy with the car and confident I knew all about the new stuff.
I highly recommend Boongate Kia whether you are a Motorbility customer or not

Air conditioning has stopped working on a 2023 Kia Niro.

Booked in at Kia Bletchley (UK) on 08/05/2024, I was seen on 27/06/2024. They identified the fault, however, parts are not in stock and have to wait for it to be made then shipped.

nearly 3 months later from initialy making them aware of the fault, still no air conditioning.

I was considering the EV9, but now I have had a taste of customer service, I will never consider a Kia again.

Just sourced and bought a used Kia Sportage from Kia Brentford dealership -- Sat Phull -- the salesman was brilliant from start to finish -- informative, effecient and helpful throughout the whole process -- made things very easy for me. Would highly recommend him to any one using this dealership to buy a used or new car in the future

We have had 2 new Kia's since 2017 but now, after getting our current KIA Sole EV, we've finally had enough... It's just way too much stress!

Trying to deal with the constant and ongoing software glitches, Kia Customer Service... and our incompetent local Kia Centre (Gravells at Narbeth), we have finally given up...

Today, after another week with the car's Charger Door/flap randomly refusing to open (so we couldn't plug in to recharge) was the final straw, discovering that Kia had updated their "App" and now we couldn't connect to check or access any information such as charge/range etc on the car...

I have repeatedly attempted to update/re register the new App but just says my car is registered to another App (presumably the old Kia App)... which we can't access anymore!

This is the final straw after two frustrating years trying to deal with Kia's endless software glitches and a Kia Service Centre that simply hasn't got a clue, we've come to the conclusion that Kia just don't care anymore! We will not be getting another Kia.

Bought a brand new car with "7 year warranty". Car broke down when 2 years old. No Kia approved garages available to look at it for 2 months as only have one garage within 70 miles of 4th biggest city in Scotland. AA advised not driveable, contacted Kia customer services who advised not their problem to help out, they have in terms and onditions they dont keep you mobile whilst car being repaired so left with car can't drive, unable to be assessed by their approved garage for 2 months but paying for the pleasure of having a none driveable car. Unable to get to work as work a community job driving around and 2 cancelled holidays as unable to get there. Worst service ever with most useless warranty. Will never buy another Kia again.

Its almost impossible to get a service slot within 8-12 weeks.... I have a new (1 year old EV6) with a safety recall and a charging issue... My local Kia dealership has no service slots f... after week 8 my car has broken down and Kia are doing me a massive favor fixing it... its been in for 4 days and its not been looked at yet.. apparently I was told that I should not call back as I was told they would contact me when they had an update... I will never buy a KIA again

amazing service and excellent advice very helpful and was able to get the exact car I wanted. wonderful customer service from Khalid.

Avoid buying a Kia. I have received a safety recall notification, try to book an appointment that have been cancelled by the Kia garage 3 times for different reasons, they worded wrong part or some problems in the workshop. This ended with brakes and oil pump failure due to the safety recall ( just find out that I have no brakes while I'm driving, likely I was driving slowly in town and managed to stop using the hand brake). Now I have my car in the garage for 3 months and they told me that is gonna cost me around £12000 to fixed because also the engine failed. It's a nightmare. Also the for a booking at a Kia garage you have to wait 2-3 months . Avoid

This is the worst company every time I go on for a service there is a huge problem they will not change anything.

Long story short I bought a high milage service plan oil change every year. I do 20k miles a yr. The service interval is 20k miles.
I did 16k miles in 11 months. Dealer refuses to change oil because kia says so. I have to pay for my own oil change. I only get an inspection. Basically nothing done.

Phoned kia says its upto dealer.

Dealer comes out and says we made a mistake oil gets changed.
But yes there was a huge argument
when my car has done 16000 miles and they don’t want to oil change because no reason

There was a huge argument too on my last service last year about a fuel filter kia cs no help .

A very simple service plan turns into the most difficult one.

I payed for a high milage service plan £150 more than the normal plan.

The high mileage service plan is 20k intervals a fuel filter change at 40k miles or before cabin filter none of these get done without an argument

My experience with kia have been horrible and not in a jokey way.
I honestly don't think the 7 year warranty is worth it for the service

. And yes kia the air filter hasn't been changed in 40k miles it should be. Surley not all manufactures r like this.

I honestly thought it be very simple buying a service plan in and out of dealers apparently not.

The brake fluid never gets changed either meant to get changed every 20k miles or 2 yrs

I had a problem with the radio on my Kia Rio,as it was due for a service decided to wait ,so told the lady she said will get it looked at,she came back later said yes it was faulty and would order the part and there would be no charge,waited for two weeks emailed to find out what is happening ,go an email back saying the warranty had run out ,I said it is supposed to be a seven year warranty,not for the radio I was told
And the warranty had just run out the month before
And Kia was sticking to what they had said
So I will not be using Kia in llangeffni ever again in north wales
So my advice if you buy one to find out what is covered
Hugh