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Dazuma Anmeldelser 554

•
TrustScore 4.5 av 5

4,4

Husholdningsbutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Vis mer

Vurdert til 5 av 5 stjerner

Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Vis mer

Vurdert til 5 av 5 stjerner

During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!

Vurdert til 5 av 5 stjerner

Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.

Informasjon om virksomheten

  1. Husholdningsbutikk

Skrevet av virksomheten

Online store for Lighting

Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

554 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 77 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 3 av 5 stjerner

Terrible Quality

Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!

Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.

24. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Dazuma

Dear Customer,
Thank you for informing us about the product packaging, and please accept our sincere apologies for this experience. We take quality and customer satisfaction seriously, and we deeply regret that the packaging did not adequately protect your order.
Feedback Action: Our team is already reviewing the packaging process to identify weaknesses and implement stronger materials and methods. We are also collaborating with our shipping partners to ensure better handling.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Best regards,
Dazuma Team

Vurdert til 4 av 5 stjerner

Good lights

Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.

I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.

25. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Dazuma

Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion! ‌
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team

Vurdert til 5 av 5 stjerner

I thoroughly loved the fan

I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel

11. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Dazuma

Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Vurdert til 5 av 5 stjerner

Amazing customer service

I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.

1. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love the lights

Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz

8. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Not so great

Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it

4. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Vurdert til 5 av 5 stjerner

Only interaction thus far is the…

Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.

Thank you,

Terry

26. januar 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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