Really impressed with the quality of this light. It looks fantastic in our hallway and provides a nice warm glow. Installation was straightforward for our electrician.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely fantastic customer service! We accidentally broke one of the globes, and the team was incredibly helpful and understanding. They arranged a replacement for us at no cost, which was such... Vis mer
Selskapet har svart
Original: My product was broken in the box and the box was not damaged at all so it was with the manufacturing site. They claimed it was during shipping and won't replace it. Very poor customer... Vis mer
Selskapet har svart
Excellent customer service, very careful to make sure we got exactly what we wanted and happy to modify the product to suit our requirements. We're very happy and are ordering again now they have pro... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Hugbel.com, we make stylish, high-quality lighting accessible to everyone. By working directly with trusted suppliers, we offer carefully selected designs at competitive prices. Whether you're updating a room or transforming your home, Hugbel delivers lighting that blends function, style, and affordability.
Kontaktopplysninger
82801, wyoming, USA
- info@hugbel.com
- hugbel.com
4,4
Enestående
130 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful Fixture
Really impressed with the quality of this light. It looks fantastic in our hallway and provides a nice warm glow. Installation was straightforward for our electrician.
9. februar 2026
Svar fra hugbel
Hi Robert,
Thank you so much for your wonderful review! We’re delighted to hear that you’re impressed with the quality of the light and that it looks fantastic in your hallway. It’s great to know that the warm glow has created the ambiance you were hoping for and that the installation process was straightforward for your electrician.
Your feedback truly means a lot to us and helps other customers feel confident in their choice. If you ever need any assistance in the future, please don’t hesitate to reach out.
Kind regards,
Team Hugbel
Excellent customer service
Excellent customer service, very careful to make sure we got exactly what we wanted and happy to modify the product to suit our requirements. We're very happy and are ordering again now they have proven themselves trustworthy!
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Dear Margaret,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your order and that we could tailor the product to your needs. Your trust means a lot to us, and we look forward to assisting you again with your new order.
Kind regards,
Team Hugbel
Beautiful Fixture
Really impressed with the quality of this light. It looks fantastic in our hallway and provides a nice warm glow. Installation was straightforward for our electrician.
26. februar 2026
Svar fra hugbel
Hi Florence,
Thank you so much for your kind words!
We’re delighted to hear that you’re impressed with the quality and that the light looks fantastic in your hallway. It’s also great to know the installation went smoothly for your electrician.
We truly appreciate your support and hope you continue to enjoy the warm glow in your space!
Team Hugbel
Original: Broken Edit: Was fixed!
Original: My product was broken in the box and the box was not damaged at all so it was with the manufacturing site. They claimed it was during shipping and won't replace it. Very poor customer support and business practice. I would not recommend them!
Update: After I shared this, customer service was very helpful and understood the issue. Thank you!
Update again: Waited over a week for shipping info for the light and still haven't received it. Thanks for at least offering a replacement for it but not great if I don't get it. I have contractors waiting for this.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Hi There,
We’re really sorry to hear about your experience. This is not normal, as we always aim to offer a free replacement for any damaged products.
Could you please share your order number with us, or contact our support team directly at info@hugbel.com? We’d like to resolve this for you as quickly and easily as possible.
Kind regards,
Team Hugbel
Beautiful Light
The light looks amazing in our dining space and the quality is excellent. Shipping was smooth and everything arrived well packaged.
13. januar 2026
Svar fra hugbel
Hi Isabella,
Thank you so much for your kind review!
We’re delighted to hear that the light looks amazing in your dining space and that you’re happy with the quality. It’s also great to know that the shipping process was smooth and everything arrived safely.
We truly appreciate your support and hope to serve you again in the future!
Kind regards,
Team Hugbel
Do not buy anything from this website
Do not buy anything from this website. It is a scam. I ordered about $600 worth of lighting. The website stated that orders would dispatch within 2-5 business days. There was also a notice at the top stating that orders placed in February 2026 would start shipping out in early March 2026 due to production cycles. After the expected dispatch time has lapsed, I still did not receive any updates. I reached out Customer Service and was told that the order would ship mid to end of March and that this was stated on the website. (This is a lie, it was only during this email that the mention shipment times would be delayed). I initiated a refund via Paypal. After waiting about 2 weeks, Paypal closed the case in my favour. However, since I paid with an international card, I ended up losing money out of pocket by almost $10 due to currency exchange differences. It's not a large amount but it leaves a bitter taste in your mouth when you get charged for getting stuffed around and end up with nothing at the end of it all.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Hi Ben,
We sincerely apologize for any inconvenience and truly appreciate you sharing your feedback.
We would like to clarify that we informed you the full refund would be processed to your bank account upon closing the chargeback. Please be assured that Hugbel operates fully legally and is not a scam.
For any further assistance or to ensure your satisfaction, we kindly ask that you contact us directly via our email, and we will do our utmost to resolve the matter promptly.
Thank you for your understanding.
Kind regards,
Team Hugbel
Beautiful light for dining room
We love our light, it is perfect for the space and the quality is great. There was a hiccup with our light being stuck at customs and the team were on it straight away and sent out a replacement. They’ve been awesome.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
HI Siobhan,
Thank you so much for your lovely review! We’re delighted to hear that the light looks perfect in your dining room and that you’re happy with the quality.
We also appreciate your patience regarding the customs issue, and we’re glad we could resolve it quickly for you. Your kind words mean a lot to our team.
Thank you again for your support!
Kind regards,
Team Hugbel
Absolutely fantastic customer service
Absolutely fantastic customer service! We accidentally broke one of the globes, and the team was incredibly helpful and understanding. They arranged a replacement for us at no cost, which was such a pleasant surprise.
It's rare to come across a company that stands so firmly behind their products and truly cares about their customers. The whole process was easy, quick, and handled with genuine kindness.
Highly recommend this company for both their quality products and outstanding service. Thank you again for going above and beyond!
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Hi Michelle,
Thank you so much for your wonderful review! We’re truly glad we could assist and that the replacement process was smooth for you.
Your kind words mean a lot to our team, and we’re always happy to help whenever possible. It’s great to hear that you had a positive experience with both our products and our support.
Thank you again for your recommendation and for taking the time to share your feedback.
Kind regards,
Team Hugbel
Great customer service
I recently purchased the Hailie pendant from Hugbel, and it looks even better in person than it does online. Unfortunately, the glass broke while I was installing the bulb. I reached out to their team, and they were incredibly helpful, offering a replacement right away. Truly excellent customer service!
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Hi Jenna,
Thank you so much for your kind review! We’re really glad to hear that you love the Hailie pendant and that it looks even better in person. We’re sorry to hear about the glass issue during installation, but we’re happy our team could assist you quickly with a replacement. Your satisfaction means a lot to us, and we truly appreciate your support!
Team Hugbel
Svar fra hugbel
Hi Karol,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the product and our support. Your feedback really means a lot to our team.
Kind regards,
Team Hugbel
Stylish and well made
Really impressed with the quality and attention to detail. The light arrived safely and looks just like the photos. Customer service was responsive and professional.
20. desember 2025
Svar fra hugbel
Hi Ermenegildo,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re impressed with the quality and design of your light, and that it arrived safely. It’s also great to know our customer service was helpful and professional.
Your kind words mean a lot to us and motivate our team to keep delivering the best possible experience.
Kind regards,
Team Hugbel
Svar fra hugbel
Hi Patricia,
Thank you so much for your wonderful review! We’re truly delighted to hear that you were impressed overall and appreciated our communication and product quality.
Your kind words mean a lot to our team and really motivate us to keep delivering the best possible experience. If there’s ever anything we can assist you with in the future, we’d be more than happy to help.
Kind regards,
Team Hugbel
Svar fra hugbel
Dear Charles,
Thank you so much for your kind words! We’re truly delighted to hear that you had a smooth experience and found our support fast and helpful.
Your feedback means a lot to our team and motivates us to continue providing the best service possible. If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Team Hugbel
Exactly what I was looking for
The design is clean and modern, and it fits perfectly in my space. Ordering was easy and the product arrived well packed. Very happy with the overall experience.
10. november 2025
Svar fra hugbel
Hi Harriet,
Thank you so much for your wonderful review! We’re delighted to hear that the design was exactly what you were looking for and that it fits perfectly in your space.
It’s also great to know that you found the ordering process easy and that everything arrived safely and well packed. Your kind words truly mean a lot to our team.
We really appreciate your support and hope to serve you again in the future
Kind regards,
Team Hugbel
Not great, but I did eventually get a refund
I ordered 2 light fittings of the same style, but different colours (wanted to see how they looked before buying 4 for kitchen renovation). Their specs said 30 cm diameter, but they were actually 20 cm. After contacting them (and leaving a 1 star review), it took a few emails before being told that actually the 30 cm diameter spec only applied to one of the four different styles (it didn't mention that on the website).
As of today, the refund has appeared in my account (and the funds have cleared).
So I have changed my review to 2 stars.
The postage was slow, with no updates. Which doesn't bother me too much.
I've given them one star for the quality - the lights were AUD 275 each. I've been renovating an old house for a year now, so I have a pretty good feel for the cost of things now. And for that kinda money, you should be getting something pretty nice. But these? You might think they were a good deal if you picked them up at Cheap as Chips for 15 bucks.
And I've given them another star for the refund.
I'm sure that they must have some nice stuff, or they'd go out of business.
But I would highly recommend that you do your research before buying. Find a review of the exact light you're looking at, if possible.
For example, the ones I got were Industrial Vintage Iron Modern Pendant Light. In green, and grey. At this moment, they are on "sale" for AUD 289.90. But you'd feel ripped off if you paid more than 20 for them.
So be cautious.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Hi joanne,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with Hugbel. This is certainly not the experience we want for our customers.
We sincerely apologize for the delivery delay, the lack of timely communication, and especially the concerns regarding the size and finish of the shades. We completely understand how frustrating this must have been, particularly after waiting so long. Please be assured that your case is being reviewed with our production team so we can properly address the sizing concern and find the best solution for you.
We also want to clarify that product quality and ethical sourcing are very important to us, and we take such concerns seriously. If you haven’t already, please reach out to us again directly — we genuinely want to resolve this for you, whether that means replacement, refund, or another suitable solution.
Thank you again for your feedback — it helps us improve, and we truly hope to make this right for you.
Team Hugbel
Great customer service and beautiful…
Great customer service and beautiful lights!!
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra hugbel
Hi Denver,
Thank you so much for your kind words! We’re really happy to hear you loved the lights and had a great experience with our customer service. Your support truly means a lot to us — enjoy your beautiful lighting!
Team Hugbel
Svar fra hugbel
Hi Elnora,
Thank you so much for your kind words!
We’re really happy to hear that you’re pleased with the quality of the lights and our customer support. Your feedback means a lot to us and encourages our team to keep doing their best.
Warm regards,
Team Hugbel
Excellent quality for the price
I was nervous ordering online, but Hugbel exceeded my expectations. The packaging was secure and the light looks fantastic installed. Great value for money and very professional service.
8. desember 2025
Svar fra hugbel
Hi Barbara,
Thank you so much for your kind words! We’re really glad to hear you had a great experience and that the light arrived safely and looks fantastic installed. Your support means a lot to us — please don’t hesitate to reach out if you ever need anything in the future. Enjoy your new light!
Team Hugbel
Svar fra hugbel
Hi Linda,
Thank you for your kind words! We’re glad you loved the design and found the ordering process easy. We truly appreciate your support and hope you enjoy your purchase
Team Hugbel
Worth the wait
Delivery took a little longer than expected, but the quality made up for it. The light feels solid and well-made, and the finish is exactly as shown online. The team kept me informed throughout the process.
7. desember 2025
Svar fra hugbel
Hi Lawrence,
Thank you so much for your thoughtful review!
We really appreciate your patience with the delivery and are delighted to hear that the quality, finish, and overall experience met your expectations. Keeping our customers informed is important to us, so it’s great to know that made a difference.
Thank you again for choosing Hugbel—we hope to serve you again in the future!
Team Hugbel
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.