I rung with a broken boiler one morning early, booked an appointment with the out of hours automatic machine then got a call back soon after with an earlier slot. A part was needed, they came back wi... Vis mer
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Se hva andre synes
Excellent service and got the boiler service arranged in short notice. Boiler Service Engineer also kept us updated on the time line and when they are going to arrive. Did an excellent job and gave t... Vis mer
Selskapet har svart
Before even sending an engineer out to me, they helped me troubleshoot the issue, which just turned out to be a fuse that I was able to change myself. Thank you Alec. Will definitely be engaging the... Vis mer
Selskapet har svart
I can rely on custom heat to do a professional job, with quality equipment and on time. Customer communication could be better but very happy with end result and all employees friendly and polite.
Informasjon om virksomheten
- Varme- og kuldeentreprenør
- Klimaanleggtjenester
- Elektriker
- Gassingeniør
- Ventilasjonsentreprenør
- Rørlegger
Skrevet av virksomheten
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Skrevet av virksomheten
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktopplysninger
9 Somers Road , CV22 7DB, RUGBY, Storbritannia
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4,8
Enestående
5k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The booking process was very simple and…
The booking process was very simple and the engineer was great. Very happy with the service.
23. april 2026
Fantastic customer service
I have always used custom heat and always will they are always punctual if not early, never mess me around, polite and courteous staff, wouldn't go anywhere else very happy with the service
24. april 2026
Efficient,friendly,helpful
I rung with a broken boiler one morning early, booked an appointment with the out of hours automatic machine then got a call back soon after with an earlier slot. A part was needed, they came back with it the next day and it was fixed. Efficient, friendly, helpful, I was very impressed.
24. april 2026
Reliable and Professional
I can rely on custom heat to do a professional job, with quality equipment and on time. Customer communication could be better but very happy with end result and all employees friendly and polite.
17. april 2026
We had a problem with the hot water
We had a problem with the hot water, Custom Heat responded and the boiler was fixed within 2 days including waiting for spare parts. Excellent service.
22. april 2026
Svar fra Custom Heat Ltd
Thank you for your feedback! We're really pleased we could get your hot water sorted quickly, even with parts needed glad you were happy with the service.
Polite informative left everything as…
Polite informative left everything as they found it good all round
16. april 2026
Svar fra Custom Heat Ltd
Thanks for your feedback! Great to hear everything was left tidy and you received polite, informative service.
Before even sending an engineer out to…
Before even sending an engineer out to me, they helped me troubleshoot the issue, which just turned out to be a fuse that I was able to change myself. Thank you Alec.
Will definitely be engaging them for my next boiler service.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Custom Heat Ltd
Thank you for your great feedback! We're really pleased Alec could help get things sorted quickly, glad it was a simple fix. We look forward to helping you with your next service.
Excellent
Such a friendly team with high standards of service. The booking process is stress free and they were all reliable and hard working. Excellent!
22. april 2026
Svar fra Custom Heat Ltd
Thank you for your lovely feedback! We're so pleased to hear you found the team friendly and the whole process smooth and reliable.
Excellent service and got the boiler…
Excellent service and got the boiler service arranged in short notice. Boiler Service Engineer also kept us updated on the time line and when they are going to arrive. Did an excellent job and gave the check results explained to us. Once again a big thank you for the prompt service
22. april 2026
Svar fra Custom Heat Ltd
We really appreciate your feedback! Great to hear we could fit you in at short notice and keep you updated throughout, glad you were happy with the service.
Svar fra Custom Heat Ltd
Thanks for your feedback! We're really pleased to hear your issues are resolved quickly and often the same day.
Svar fra Custom Heat Ltd
Thanks for your feedback great to hear you found the service reliable, punctual and straightforward.
Great service. From the initial call to Custom Heat…
From the initial call to Custom Heat the service has been 5 star. Both gas engineers that we have recently seen have been competent and explained their actions regarding our boiler thoroughly.
22. april 2026
Svar fra Custom Heat Ltd
Thank you for your kind words! We're really pleased to hear you’ve received such a great service from start to finish and that the team kept you well informed throughout.
Excellent service
Excellent service, but was disappointed to be charged a fallout fee
When I have a full cover contract
21. april 2026
Svar fra Custom Heat Ltd
Thank you for your feedback. We’re really pleased to hear you found the service excellent, though we’re sorry for any disappointment regarding the charge. On this occasion, the visit fell outside the scope of your contract cover, and the fee applied was a reduced rate to reflect the nature of the call-out.
If you would like to discuss the details of your contract coverage or the recent visit further, we would be very happy to arrange a call with our Office Manager or Service & Repair Manager. Please feel free to get in touch and we’ll be happy to assist.
We were pleased with the quick response…
We were pleased with the quick response and the nice job that was done plus reasonable cost for the emergency call
13. april 2026
Svar fra Custom Heat Ltd
Thank you for your feedback! We're really pleased we could respond quickly and get everything sorted at a reasonable cost.
The annual gas boiler service was…
The annual gas boiler service was thorough and efficient.
13. april 2026
Svar fra Custom Heat Ltd
Thanks for your feedback! Great to hear the service was carried out thoroughly and efficiently.
Installing a new boiler
Booking was confused. But the fitters were knowledgeable, and with a refreshing problem-solving approach. Not only did the instal but sorted out an underlying problem. Good value for money.
20. april 2026
Svar fra Custom Heat Ltd
Thank you for your feedback! We’re sorry to hear there was some confusion with booking, but pleased to hear the team resolved the issue and provided a great service.
The filter to the boiler was completely…
The filter to the boiler was completely blocked. Engineer cleared it out. The system seems to be working fine
18. april 2026
Svar fra Custom Heat Ltd
Thanks for your feedback! Glad to hear the issue was quickly identified and everything is now working smoothly.
Had my first boiler service with…
Had my first boiler service with customer heat after they installed our boiler last year. Ruby who came was lovely. And did a great job thanks
18. april 2026
Svar fra Custom Heat Ltd
Thanks for your feedback! Great to hear your first service went well and that Ruby took such good care of everything, we’ll be sure to pass this on.
Not very keen on the automated…
Not very keen on the automated telephone. Much better service when calling and speaking to an actual person.
17. april 2026
Svar fra Custom Heat Ltd
Thank you for your feedback we really appreciate it. We understand your preference for speaking to someone directly and will take this on board as we continue to improve our service!
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