A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Vis mer
Selskapet har svart
Rob came to visit us today as a follow up from our recent boiler service. Excellent performance and spoke to me re managing our fuel usage, offering his knowledge and insight.
Selskapet har svart
Recently had the bath removed and a shower tray,plus Aqua panelling put in around the walls of the shower area plus window area too.The Custom heat engineer did a terrific job,over three days...replac... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Varme- og kuldeentreprenør
- også i
- Elektriker
- Gassingeniør
- Klimaanleggtjenester
- Rørlegger
- Ventilasjonsentreprenør
Skrevet av virksomheten
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Skrevet av virksomheten
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktopplysninger
9 Somers Road , CV22 7DB, RUGBY, Storbritannia
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent company
Excellent company. Such good service. Knowledgeable, friendly, reliable staff.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience with us. It's genuinely great to hear that our team came across as knowledgeable, friendly and reliable, as those are qualities we really do care about. We look forward to being there whenever you need us.
The Custom Heat Team
Came early after a phone call
Came early after a phone call . Pleasant friendly service.
24. september 2026
Svar fra Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that we were able to give you advance notice before arriving early, and that you found the service pleasant and friendly. We look forward to helping again in the future.
The Custom Heat Team
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the annual boiler service was completed quickly and that you found the whole experience friendly and efficient. We look forward to keeping things running smoothly for you next year too.
The Custom Heat Team
Excellent friendly service
16. september 2026
Svar fra Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's lovely to hear you found our service both excellent and friendly — that's exactly the experience we aim to provide for every customer.
The Custom Heat Team
Friendly and expert service
Always friendly and knowledgeable engineer, work carried out to high standard.
18. september 2026
Svar fra Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the work was carried out to a high standard and that our engineer made a positive impression. We look forward to helping you again in the future.
The Custom Heat Team
Excellent customer service
Excellent customer service, always helpful and totally reliable.
16. september 2026
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our team has consistently delivered helpful and reliable service — that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
Great small business located in…
Great small business located in Northamptonshire brilliant service and faultless
18. september 2026
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you experienced such brilliant, faultless service — that's exactly what we strive to deliver for every customer. Thank you for supporting a local, independent business.
The Custom Heat Team
Svar fra Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our service both efficient and friendly — that's exactly what we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Great Service
Thanks Tyran from Custom heat (Rugby) for doing the service to our boiler, he was amazing and very professional and I highly recommend Custom Heat and Tyran for future services
17. september 2026
Svar fra Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. We're really pleased to hear that Tyran delivered such a professional and thorough boiler service, and your recommendation means a great deal to us. We'll be sure to pass your kind words along to him!
The Custom Heat Team
Timings clear and adhered to
Timings clear and adhered to. Excellent engineer who explained everything clearly and gave excellent technical and safety advice. Great service!
11. september 2026
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the timings worked well for you and that our engineer was able to explain everything clearly, including the technical and safety side of things — that kind of communication matters to us. We look forward to being of service again in the future.
The Custom Heat Team
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you were happy with the standard of work carried out — our engineers take real pride in doing the job properly.
The Custom Heat Team
Svar fra Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the service was completed quickly and that our engineer made a good impression. We look forward to helping you again in the future.
The Custom Heat Team
Svar fra Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the problem was sorted and that you found our plumber pleasant to deal with — that's exactly what we aim for.
The Custom Heat Team
Svar fra Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear that the communication stood out alongside the overall service, as we know how important that is. We look forward to helping you again in the future.
The Custom Heat Team
Great workers!
The two boiler men (Scott and Jake) spent 3 days at my house putting a new boiler in a new location. They were excellent, professional workers and I would have given 5 stars if they hadn’t been called away by their office to go to another job, leaving me without hot water for another weekend.
8. september 2026
Svar fra Custom Heat & Cool
Thank you for taking the time to leave this review, and for the kind words about Scott and Jake — a three-day boiler relocation is a significant job, and we're really pleased to hear they carried it out professionally. We're sorry that being called away mid-job left you without hot water over the weekend; we completely understand how frustrating that must have been. If you'd like to discuss this further, please don't hesitate to get in touch with us at office@customheat.co.uk or on 0330 383 0000.
The Custom Heat Team
The engineer was excellent
The engineer was excellent. She called shortly before arriving, was very polite and appeared to be very thorough in servicing the boiler.
My only complaint is the use of an AI "person" to call to confirm the booking. I would prefer a real person or a text.
3. september 2026
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler service was carried out thoroughly and that our engineer was polite and communicative throughout the visit. We've also taken note of your feedback regarding the AI booking confirmation — that's a genuinely useful point and something we'll consider as we look at how we handle customer communications.
The Custom Heat Team
You were able to come snd service our…
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and explained exactly what he was doing. We are now on your books for future services. Thanks.
10. september 2026
Svar fra Custom Heat & Cool
Thank you so much for your lovely review! We’re really pleased we could help at short notice and that our engineer made everything clear and straightforward. It’s great to have you on our books, and we look forward to helping with your future air conditioning servicing.
Svar fra Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to know we can consistently rely on delivering a service that meets your expectations — that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
Well done Custom Heat.
William arrived in good time, was courteous and told me about the pressure the boiler should be at which i found useful. Excellent service.
Also kept informed all the time.
14. september 2026
Svar fra Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear you found the boiler pressure guidance useful, as we always want our customers to feel informed and confident about their heating system. We're pleased the communication throughout kept everything running smoothly for you.
The Custom Heat Team
Arrived earlier than expected
Arrived early , friendly , got the job done quickly and efficiently
11. september 2026
Svar fra Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the visit was smooth from start to finish — arriving early and getting the job done quickly and efficiently is exactly what we aim for. We hope to be of service again in the future.
The Custom Heat Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.