Took forever to get my item with no indication it would when bought. They forgot to ship me another item. I let them know and still haven’t received it.. go elsewhere.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Custom Collective is very communicative. They brought my vision to life with a beautiful, personalized, one of a kind piece. I now have a necklace with my husband's nickname on it that I can wear with... Vis mer
Selskapet har svart
Although it took a long time to receive my ring I purchased from them, that wasn’t the issue. Once I got the ring (for my daughter as a Christmas gift) not even two weeks of having it, one of the bi... Vis mer
Selskapet har svart
I had such a wonderful experience with Custom Collective! They made me a birthstone heart ring with my daughter’s birth stone for me. I was updated every step of the way and the ring came out beautifu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Kontaktopplysninger
28273, Charlotte, USA
- hello@customcollective.co
- customgoods.co
3,4
Middels
1k anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do not order unless you like waiting months to recieve
I submitted my order for a birthday gift 08/04/2025 - that is 29 days ago!! That birthday has long since come and gone. I still don't even see my order has shipped. I contacted Customer Service who keeps telling me over and over that it will be shipped "this week" and it continues to never be shipped. I eventually asked for a refund and they said they'd update to express shipping. However, I STILL DONT SEE IT SHIPPED?! Never order from here.
Edit: finally received and they said they’d update to express shipping for free and it was shipped USPS Ground so another 1 star review for Custom Collective
3. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Custom Collective
Hi Kristen,
We’re truly sorry for the disappointment and frustration this experience has caused, especially since your order was meant as a birthday gift. We completely understand how upsetting it must be to wait this long without seeing progress.
Unfortunately, there have been unforeseen delays from both our production and fulfillment teams, which have impacted your order timeline. While we do everything we can to keep things on track, there are times when circumstances beyond our control create setbacks. Please know that our team has been working around the clock to resolve these issues and get your order shipped out as quickly as possible.
We recognize that this does not make up for the missed occasion, but we want to assure you that your order remains a top priority. Our customer service team will continue to update you directly and ensure you are taken care of until your package is safely in your hands.
Once again, we sincerely apologize and appreciate your patience and understanding during this time.
My Custom Collective piece is gorgeous and high quality…
My Custom Collective piece is absolutely gorgeous and very well made. I love that you can customize these pieces however you like and create such a personalized gift. Customer service has been wonderful too!
28. august 2025
Anmeldelse skrevet uten oppfordring
Sideways Initial Necklace 10/10
I am absolutely in love with my sideways initial necklace! It's so dainty and beautiful! I wear it as an everyday piece and I love thar I can wear my kids initials right next to my heart ❤️ The quality is great, the shipping was quick, especially for being a custom piece. I highly recommend it. It's the perfect gift for a loved one or a special treat for yourself.
26. august 2025
Anmeldelse skrevet uten oppfordring
Personalized initial necklace
I love my personalized into necklace! I got four letters for each of my kids and love wearing their initials around my neck. It’s dainty and the perfect piece for layering.
26. august 2025
Anmeldelse skrevet uten oppfordring
I ordered the heart necklace with the…
I ordered the heart necklace with the initial K. The k was not centered and barely visible. I ordered an initial necklace, but you can’t see the initial!
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Custom Collective
Hello Tracy,
We’re so sorry to hear that your necklace did not arrive as expected, and we completely understand how disappointing this must be. This is certainly not the level of quality we aim to provide.
To help us resolve this for you as quickly as possible, could you kindly reach out to us with a photo of the necklace? Once we receive it, we’ll have our quality team review the issue and arrange the best resolution for you.
Thank you for bringing this to our attention — we truly appreciate your patience and the chance to make things right.
Gorgeous jewelry
The jewelry is gorgeous, the quality is beautiful and I love how dainty the necklace is. I love that you can customize it to what you want, it's such a special piece to own, perfect for gifting to a loved one or treating yourself.
Overall a wonderful experience!
25. august 2025
Anmeldelse skrevet uten oppfordring
Absolutely terrible experience
Absolutely terrible experience. Ordered a gift for my girlfriend over 2 weeks before her birthday. Order did not arrive on time. When I contacted customer support I was given a specific day when the order would ship. That day came and went without any shipment progress. I messaged again and received another timeframe when the order would ship, but it looks like that timeframe will also pass without any shipment progress. As of right now it’s been over 20 days since I placed my order.
24. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Custom Collective
Hi Andy,
We’re truly sorry to hear about your experience and we completely understand how disappointing it must have been, especially when the order was meant as a gift for such a special occasion. Please accept our sincere apologies for not meeting your expectations.
Unfortunately, there were unforeseen delays from our production and fulfillment teams which affected your order. While we always strive to provide accurate timeframes, sometimes factors outside of our control can cause unexpected setbacks, and we regret that this was the case with your order.
Please rest assured that our team is doing everything possible to get your order to you as quickly as we can. Your feedback is invaluable and we’re taking it seriously to improve our processes so this doesn’t happen again.
Thank you for your patience and understanding, and once again we sincerely apologize for the inconvenience caused.
End of Maternity Leave Treat!
This is the perfect dainty bracelet! I got the initial bracelet with birthstone as my treat before going back to work after maternity leave and I absolutely love it!
5. august 2025
Anmeldelse skrevet uten oppfordring
So cute & dainty!
I had an amazing experience with Custom Collective. I ordered the personalized initial necklace, and it is so dainty and it matches with everyday outfits!
13. august 2025
Anmeldelse skrevet uten oppfordring
I love the personalized initial…
I love the personalized initial necklace. It’s simple, elegant, and so meaningful. I got the letter E to represent my girls, Elena and Emilia. It’s my favorite everyday necklace.
12. august 2025
Anmeldelse skrevet uten oppfordring
Beautiful dainty necklace
I got the sideway initial necklace customized with my initial A and I'm obsessed with it! It's beautiful & dainty, perfect to wear alone or layer with other necklaces. I've been wearing it daily for a week now, even during pilates and long walks outside in the heat and so far there has been no tarnishing. I love it!!
4. august 2025
Anmeldelse skrevet uten oppfordring
Love this necklace and the delicate…
Love this necklace and the delicate detail that elevates the look! Definitely my new favorite everyday necklace!
29. juli 2025
Anmeldelse skrevet uten oppfordring
A sweet minimal personalized necklace
I love a personalized piece and the initial disk necklace is simple, dainty, and exactly what I was looking for.
16. juli 2025
Anmeldelse skrevet uten oppfordring
Ordered on July 4th got it on the 28th……
Ordered on July 4th got it on the 28th… customer service is poor and ai like and are useless too contact. Jewelry is as expected but don’t expect it fast or any help locating it cause you’ll fall disappointed.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Custom Collective
Hi Julien,
We're very sorry to hear about your experience and truly appreciate your honest feedback. We completely understand how frustrating it can be to wait for an order, especially without the support you were hoping for.
To provide some background, our team began crafting your custom pieces on July 7th. As noted in our processing timeline, each piece takes 8–10 business days to complete. Your order was forwarded for shipment on July 22nd, and because you selected express shipping, we took additional steps to ensure it was prioritized.
However, once your package was handed over to the shipping provider, the transit and final delivery—completed on July 28th—were outside of our direct control. That said, we’re very sorry if our communication fell short in helping you track your order. It's something we take seriously, and we'll work to improve this moving forward.
We’re glad to hear the jewelry met your expectations, but we’re disappointed we couldn’t deliver a smoother overall experience. If there’s anything else we can do to make it right, please don’t hesitate to reach out. 💛
Great high quality necklace!
Great high quality necklace!
Love how delicate it is! It’s definitely an everyday wear necklace that adds the perfect touch to every outfit!
7. juli 2025
Anmeldelse skrevet uten oppfordring
The double letter necklace
The products are beautiful and wonderfully crafted. I will return for more.
5. mai 2025
Anmeldelse skrevet uten oppfordring
Very responsive
Very responsive, customer service and notifications of order preparation and delivery. Necklace was absolutely beautiful! My daughter loved it.
12. juni 2025
Anmeldelse skrevet uten oppfordring
A minimalistic beauty…
Just received my necklace and I love it. It is great for layering or can be worn on its own! It’s the perfect minimalist every day jewelry that you need to elevate your outfit. I love that it can be customized!
9. juli 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.