Custom Collective Anmeldelser 1 184

Svar fra Custom Collective

29. nov. 2025

Hi Devan,

We're so happy to hear you love your new necklace and enjoyed how easy it was to design your own piece on our website.
We're thrilled that its dainty style is perfect for layering or wearing on its own. Your support truly means a lot to us, and we can’t wait to create more pieces for you and the people you love! ✨

Svar fra Custom Collective

29. nov. 2025

Hi Kaiyin,

Thank you so much for your thoughtful review. We’re truly glad to hear that you love your paperclip chain necklace with the initial tag and that Tony was able to assist you throughout the process.

We sincerely apologize for the longer-than-expected delivery time — we understand how important timely shipping is, and we’re continuously working to improve this. We’re happy you’re enjoying the quality and craftsmanship, and please rest assured that your lifetime warranty has you fully covered should you ever need it.

Thank you again for your trust and support!

Svar fra Custom Collective

29. nov. 2025

Hi Ann,

We’re truly sorry for the inconvenience and frustration you experienced, and we appreciate you bringing this to our attention.

To give you a brief description of the timeline: you placed your order on November 3, and we began crafting your piece on November 4. We also sent a confirmation receipt to the phone number provided, as our records show that no email address was added to the order form at that time. We only received your email details later on when you reached out to follow up on your order.

Your package was dispatched for shipment on the 20th and successfully delivered on the 26th, which is still within our current production and delivery timeframe.

We understand how concerning it must have felt not receiving updates through email, and we sincerely apologize for that confusion. We’ll review our process again to ensure this doesn’t happen to you—or any customer—moving forward.

If there’s anything more we can do to assist you, please feel free to reach out. We’re here to help.

Thank you.

Svar fra Custom Collective

29. nov. 2025

Hi there,

We’re truly sorry for the experience you’ve had, and we completely understand how frustrating and disappointing this must have been—especially since the necklace was meant to be a gift.

For customized pieces, our production timeline is typically 8–10 business days to carefully craft your order, followed by another 10 business days for standard delivery, depending on your location. For express shipping, the transit time is 3–5 business days.

The email you received on October 9th was likely an update showing that your piece had moved forward in the crafting stage, not that it had completed the full production and shipping process. We sincerely apologize if this caused confusion or led to unmet expectations.

We’d really like to look into your specific order to understand what happened and make this right. If you could please email us your order number at hello@customgoods.co
, we’ll investigate immediately.

We appreciate your feedback and are committed to improving. Thank you for giving us the chance to address this.

Svar fra Custom Collective

17. okt. 2025

Hi Brandon,

We’re truly sorry to hear about your experience and completely understand your frustration, especially since the order was meant for a special occasion. We sincerely apologize for the delay and lack of timely updates.

Please rest assured that this is not the experience we want for our customers. We’ve checked your order and have already reached out via email to provide an update and tracking details. If you haven’t received our message yet, kindly check your spam or promotions folder, or contact us directly at hello@customgoods.co
so we can assist you right away.

Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make things right.

Svar fra Custom Collective

17. okt. 2025

Hi Jessica,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how disappointing it must have been to wait and then receive a piece that didn’t meet your expectations.

Please note that for custom-made orders, our processing time is typically 8–10 business days (excluding weekends), as each piece is handcrafted to order. Delivery for standard shipping usually takes an additional 7–10 business days, depending on the destination — which may explain the overall 20-day timeframe you experienced.

Regarding the necklace, we sincerely apologize if the finish on your cross did not appear as expected. The “matte” edge style is intentional for this particular design, but we understand how it could appear different in person. We’ll share your feedback with our jeweler team to ensure the edges are consistently smooth and comfortable to wear.

We always aim to stand by our satisfaction guarantee and would still love the chance to make this right for you. Please reach out again at hello@customgoods.co so we can review your order and explore a suitable resolution.

Thank you for bringing this to our attention — we truly value your feedback as it helps us improve both our craftsmanship and service.

Svar fra Custom Collective

17. okt. 2025

Hi Allison,

We’re truly sorry to hear that your custom birthstone pendant didn’t meet your expectations. We completely understand your disappointment and appreciate you taking the time to share this feedback.

Our pieces are handcrafted individually, and at times, slight variations may occur due to the custom design process — but the quality and resemblance to what’s shown on our website should always be consistent. We’d love the chance to make this right for you.

Please reach out to us at hello@customgoods.co with your order number and a photo of the pendant you received, so our team can review and arrange the best possible resolution — whether that’s a replacement or another suitable option.

Thank you for bringing this to our attention. We value your trust and want to ensure you’re completely satisfied with your Custom Collective experience.

Svar fra Custom Collective

23. sep. 2025

Hello Jenny,

We’re truly sorry to hear about your experience and completely understand how frustrating this has been for you. Please know that your initial order was shipped on time, however we regret that the initial was incorrect. As per our policy, we offered a remake to correct this, which was also delivered to you.

We value your feedback and will continue working to improve our processes to prevent issues like this from happening in the future. Thank you for sharing your experience with us.

Svar fra Custom Collective

5. sep. 2025

Hi Aubrey,

We’re truly sorry to hear about your experience and completely understand your frustration. Waiting this long without updates is not the experience we want for our customers, and we sincerely apologize.

Unfortunately, there have been unforeseen delays with our production and fulfillment team, which caused your order to take longer than expected. While these delays are sometimes beyond our control, please know that our team has been working around the clock to resolve the issue and ensure your order gets to you as soon as possible.

We understand how disappointing this must be, and we truly appreciate your patience. If you’d like, please reach out to us directly with your order details so we can personally look into this and make sure it’s resolved for you.

Thank you for your feedback — it helps us improve and do better for our customers.