Customfam Anmeldelser 112

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Oppdatert for 20 timer siden

Hi Derick, we’re really sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can feel, especially when the item doesn’t come across as you had hoped.

We also regret the frustration during the process, and we truly appreciate you taking the time to share your feedback. Please know that your case has been carefully reviewed and support was provided accordingly.

While we always aim to deliver the best possible quality, we also value feedback like yours as it helps us continue improving. We’re sorry again that this experience wasn’t a better one for you.

Warm regards,
The CustomFam Team

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For 1 dag siden

Hi Erik, thank you so much for your kind words — this truly means a lot to our team!

We’re really glad to hear that you’re happy with the product and that we’ve earned your trust. That’s exactly what we strive for every day.

Thank you again for your support — we truly appreciate you!

Warm regards,
The CustomFam Team

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7. apr. 2026

Hi Ramon, thank you so much for your amazing review!

We’re absolutely thrilled to hear that you love the Golf Polo — your kind words truly mean a lot to our team. It’s wonderful to know the design and quality met your expectations, and we’ll be sure to pass your appreciation along to Emma as well!

Thank you again for your support and recommendation — we hope to see you again soon!

Warm regards,
The CustomFam Team

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Oppdatert: 31. mars 2026

Dear Kyle,

We’re really sorry to hear about your experience, and we completely understand your concern.

At the moment, we haven’t been able to locate your order based on the information provided in the review. Could you please reach out to us at cs@customfam.com with your order details (such as your order number or the email used to place the order)?

Please note that once an order is in transit, shipping timelines can depend on the carrier. Delays may occasionally occur due to weather conditions, high carrier volume, customs inspections, or local holidays — these factors are unfortunately beyond our control.

Our team will prioritize your case and do everything we can to resolve this for you as quickly as possible. We’re here to help and look forward to assisting you.

Warm regards,
The CustomFam Team

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25. mars 2026

Dear Bob Morrow,

Thank you so much for your kind review!

We’re really glad to hear you’re happy with the quality, shipping, and overall experience — it means a lot to us. We hope the print adds a fun (and spooky) touch to your home!

Thanks again for your support, and we’d love to serve you again in the future!

Warm regards,
The CustomFam Team

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19. mars 2026

Dear Jacqui F,

We’re truly sorry to hear that the laundry basket didn’t meet your expectations.

We completely understand how disappointing this must feel. We’d also like to kindly clarify that this item is a fabric (collapsible) laundry basket, designed to be lightweight, foldable, and easy to store or move. Because of this design, it may feel softer and may not stand fully upright when empty or with very light contents.

That said, we truly appreciate your feedback regarding the thickness and structure, and we’ll be sharing it with our product team as we continue improving our designs.

We’d really like the chance to make this right for you. Please reach out to our support team with your order details so we can review your case and offer a suitable solution.

Thank you again for your honest feedback—we’re here to help.

Warm regards,
The CustomFam Team

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11. mars 2026

Dear Rich,

Thank you for sharing your feedback.

After reviewing the order details and our previous communication, we confirmed that the item shipped matched the variant selected at checkout (T-shirt). Our product pages include multiple apparel styles under the same design (such as T-shirt, long sleeve, sweatshirt, and hoodie), and the final item produced is based on the option chosen before completing payment.

That said, we completely understand that you intended to receive the sweatshirt/hoodie version, and our team has already offered a solution to produce the sweatshirt again at no production cost as a goodwill gesture, with only a small reshipping support required for the replacement.

Our goal has always been to resolve the situation fairly and ensure you receive the item you originally wanted. If you’re still open to the replacement option, our team would be happy to proceed and assist further.

Warm regards,
The CustomFam Team

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5. mars 2026

Dear Curtis ,

We’re very sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to share your feedback.

Our team always aims to respond to all customer requests and provide support when a return or refund inquiry is received. Unfortunately, we were unable to locate a return request associated with this review, but we would absolutely like the opportunity to look into this for you and make things right if possible.

Please feel free to contact our support team with your order number or the email used for the purchase, and we will review the case carefully and assist you with the appropriate resolution.

Customer satisfaction is very important to us, and we genuinely value the chance to help.

Warm regards,
The CustomFam Team

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24. feb. 2026

Dear Jennifer,

We’re sorry to hear that you feel disappointed with your purchase.

We would like to clarify that the product images displayed on our website accurately represent the design and specifications of the items. However, slight variations in appearance can occur due to lighting, screen settings, and production differences.

Regarding returns, our policy is clearly outlined prior to purchase, and certain custom or made-to-order items may not be eligible for return. That said, we did offer a partial refund as a gesture of goodwill, and our team has sent confirmation via email. If you have not received it, we are happy to resend it for your reference.

As for pricing, our products are priced based on materials, production, and fulfillment costs. While we understand pricing perception can vary, we always strive to balance quality and value.

Our support team remains available to assist further, and we are committed to resolving this matter professionally.

Warm regards,
The CustomFam Team

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20. feb. 2026

Dear Wendy,

We’re sorry to hear that the fit and material did not meet your expectations. We understand how disappointing it can be when an item doesn’t feel the way you anticipated.

Our garments are produced according to our own sizing specifications, and measurements can vary between brands. For that reason, we provide detailed size information to help customers compare before ordering, as there is no universal sizing standard across apparel companies.

As a made-to-order brand, we do not operate with traditional inventory for direct exchanges. However, we are always willing to review concerns individually to ensure they are handled fairly.

We appreciate you taking the time to share your feedback.

Warm regards,
The CustomFam Team

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20. feb. 2026

Dear Mel N,

We’re very sorry to hear about your experience, and we take your concerns seriously.

We want to be transparent that we are a US-based brand, and some items are fulfilled through our global manufacturing partners depending on the product. That said, this should never result in an item arriving in a condition that feels unsafe or significantly different from what was shown.

We would appreciate the chance to review this properly and help. Please reach out to our support team directly with your order number and, if possible, a few photos of the baskets you received. This will allow us to investigate with our production partner and work toward an appropriate resolution.

We understand how disappointing this has been, and we’re committed to handling it carefully and fairly.

Warm regards,
The CustomFam Team

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20. feb. 2026

Dear Christine Phyillaier,

We’re truly sorry to hear that the items did not meet your expectations, especially in relation to the price paid. That’s never the experience we want for our customers.

As a made-to-order brand, each piece is produced specifically after an order is placed, which does limit standard returns once production is completed. However, that does not mean we want anyone to feel unheard or unsupported.

We care deeply about both quality and customer experience, and we would genuinely appreciate the opportunity to review your order more closely and see how we can help. Your feedback matters to us and helps us continue improving.

Warm regards,
The CustomFam Team

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12. feb. 2026

Hi MB,

We’re truly sorry to read your feedback and understand your frustration. That is never the experience we want for our customers.

Our company headquarters is based in the US, and we work with global production partners to fulfill certain items. Because of this, shipping times can vary depending on the product and logistics route.

We have been in contact with you via email and are actively working on your case to clarify the design details and the remaining item in your order. Please rest assured that your request is not being ignored — our team is reviewing everything carefully to provide an appropriate resolution.

We kindly ask for your patience while we continue assisting you directly and doing our best to resolve this matter properly.

Warm regards,
The CustomFam Team

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11. feb. 2026

Hi Rudy,

Thank you so much for your honest and thoughtful review. We truly appreciate you sharing both your concerns and your final experience.

We’re sorry for the initial worry regarding the order timeline and tracking updates. We understand how important clear tracking is, especially during high-volume periods, and your feedback helps us continue improving.

We’re very glad to hear that Emma and Lucie were able to assist you and that your shirt arrived just in time. Knowing that we were able to restore your confidence truly means a lot to our team.

Thank you again for your support — we appreciate you and hope to serve you even better next time.

Warm regards,
The CustomFam Team

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8. jan. 2026

Dear Kim J,

Thank you so much for sharing such a heartfelt message with us. We’re truly sorry for your loss, and we’re honored that you chose Customfam for something so meaningful.

It means a great deal to hear that the canvas turned out even more beautiful in person and that it will bring comfort to your friend’s husband. Knowing our work could help express love and remembrance during such a difficult time is incredibly touching for our entire team.

Thank you again for trusting us with such a special piece. We’re sending our warmest thoughts to you and your loved ones.

Warm regards,
The CustomFam Team

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5. jan. 2026

Dear Mim,

We’re sorry to hear about your experience and understand why this situation felt confusing and disappointing. We want to clarify that we are a legitimate business and take all customer concerns seriously.

Regarding the delivery details you mentioned, it appears there may have been a miscommunication during the order review process. We regret any confusion this caused and are reviewing the case internally to better understand what happened and ensure clearer communication moving forward.

As for the product itself, the advent calendar purchased is designed as a novelty/decorative item, and we regret if this was not fully clear from the listing or did not align with your expectations. Your feedback has been shared with our team so we can improve how product details are presented.

We appreciate you taking the time to share your experience. While we’re sorry that this purchase did not meet your expectations, feedback like yours helps us continue to improve our service and transparency.

Warm regards,
The CustomFam Team

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30. des. 2025

Dear Amber,

We’re truly sorry to hear how disappointed you are with your purchase, and we understand how frustrating it is when a product doesn’t meet your expectations.

While our intention is never to misrepresent any item, we regret that the product did not meet what you were expecting based on the listing. Your feedback has been taken seriously and shared with our team so we can improve how product details are communicated.

Regarding pricing, our items are custom-produced and fulfilled individually, which can differ from mass-produced products sold by large retailers. That said, we understand your frustration and are sorry the value did not feel aligned with your expectations.

As custom items that have been opened are generally not eligible for return, our team did offer a partial resolution. We regret that this was not the outcome you were hoping for.

Thank you for sharing your experience — feedback like this helps us improve moving forward.

Warm regards,
The CustomFam Team

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27. des. 2025

Dear Mary,

Thank you so much for taking the time to share this with us. We are truly touched by your words, and our hearts go out to you and your family for everything you’ve been through this year.

It means more to us than we can express that we could create something meaningful for your son and honor his dog in a small way. Knowing that the canvas brought even a moment of comfort during such a difficult time is incredibly humbling for our entire team.

Thank you for trusting Customfam and for your kindness. We’re deeply grateful for you, and we’re sending you and your family our warmest thoughts.

Warm regards,
The CustomFam Team

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24. des. 2025

Dear Ronald Bryant,

Thank you so much for your wonderful review! We’re thrilled to hear that you love the whiskey cup and that it looks great.

We’re especially happy to know our customer service was able to keep you informed and address your shipping concerns along the way. Your trust and kind words truly mean a lot to us.

Thank you again for your support — we look forward to doing business with you again in the future!

Warm regards,
The CustomFam Team

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22. des. 2025

Dear A.S.

We’re sorry to hear that the item you received did not meet your expectations, especially since it was intended as a gift. This is certainly not the experience we aim to provide.

Product misrepresentation is never our intention, and while rare production or fulfillment issues can occur, we take concerns like yours seriously and would like to review this case further.

We respectfully disagree with the claim that our business is a scam; however, if an error occurred, we are committed to addressing it appropriately.

Our support team is reaching out to you directly via email to verify the details and assist with the next steps.

Warm regards,
The CustomFam Team