I would like to sincerely thank you for the help and assistance provided. After several months with the transfer stuck, the issue has now been resolved and the request has been sent correctly. I appre... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really good pension company, they even find your old pensions with just the name and rough year of employment, found one for me for over £2000 that I thought I had lost, and only give the name of the... Vis mer
I have been with cushon for almost 3 years. For 2.5 years I have been trying to transfer my pension from Malta. I understand it is not a typical request but 2.5 years, really?! It takes 2 mont... Vis mer
Fuss free and information is sent regularly. In the previous question i answered that I wouldn’t recommend the company to friends. The only reason being that I don’t discuss pensions with friends in... Vis mer
Informasjon om virksomheten
Om Cushon
Skrevet av virksomheten
Cushon by WTW
Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.
Kontaktopplysninger
Registered office: 51 Lime Street, EC3M 7DQ, London, Storbritannia
- 020 3926 0333
- help@cushon.co.uk
- cushon.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick resolution to my issue.
I’ve had no problems what so ever.
I’ve had no problems what so ever.
Thanks for all the help.
Knowledgeable Staff
Knowledgeable staff and answered all questions, very helpful and have no hesitation in recommending
Good to see them enquiries about …
Good to see them enquiries about my pensions from other companies, in which I wasn't aware you could do.
The NatWest Cushon team persevered with…
The NatWest Cushon team persevered with my problem and eventually solved it (initial registration date problem). Alls well that ends well.
Very helpful
Helped me when I found things a bit…
Helped me when I found things a bit difficult to navigate, great customer service
Poor experience
Started off great, then when I queried why 37% tax had been deducted from a lump sum payment, I could not get a decent response.
Now I am unable to access any money because the system says a withdrawal is in progress, which is a something I havent requested.
I wish I had known all this before I decided to consolidate my other pensions here.
Very helpful and informative
Very helpful and informative
Very good no problem with the staff
brilliant service and communication…
brilliant service and communication with moving my pension into one pot, hassle free for once, so pleased with the hole thing.
Good customer service
Just happyvwith the speed of everything and the customer support that I received through the process.
Good and consistent communication at an…
Good and consistent communication at an every point in the process. Very pleased.
Everyone you speak to is really…
Everyone you speak to is really helpful, but as regards to paying out the money, it seems to be very slow.
Hassle free service
Hassle free service. Easy and simple to get everything moved across.
Bruker kanskje KI til å svareVis mer
Avoid if you value your time or your money
I requested a pension transfer to another provider on 28.12.2025. Despite their supposed automated systems, absolutely nothing happened for weeks. I finally raised a support ticket on 14.02.2026. Even though NatWest Cushon claims to respond within two working days, it took them nearly a month (until 09.03.2026) to even reply and finally initiate the transfer.
Furthermore, for a company that markets itself as "mobile-first," their app is a disaster. It worked for the first few months, but now it’s unusable. It either hangs indefinitely after password entry or fails to send SMS verification codes. Despite constant updates, the issue persists. If you can't access your account, you can't manage your future.
Now that my money has finally been transferred out, I am incredibly relieved. I’m very happy that I am no longer a customer of theirs.

Svar fra Cushon
Prompt and effective action to my query
Was having a problem with my transfere
Was having a problem with my transfere, but after chatting with a customer service advisor I had it escalated and sorted out within a few weeks. I was really pleased with the service.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







