The gentleman on the phone really helped and they were flexible and gave me several options when I couldn't pick it up in time from the store. Overall a great experience!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
crooks, Ordered a blind and paid for measuring and fitting, we were promised a 2-4 weeks delivery and installation. When contacting them they said that they were busy and could not even give a dat... Vis mer
Der Stoff wurde schnell geliefert. Es erfolgte eine gute Beratung per Mail wegen der Stoffbreite. Ich bin sehr mit der Qualität zufrieden. Einziger Wermutstropfen: Zum Preis kommen noch Zollgebühren.... Vis mer
Great experience at The Curtain Factory Outlet. Steve helped us so much to work out the best price for what we wanted so that we could have the curtains exactly as we wanted them. He listened careful... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.
Kontaktopplysninger
281 Ballards Lane, N12 8NR, London, Storbritannia
- 02084920094
- sales@curtainfactoryoutlet.co.uk
- curtainfactoryoutlet.co.uk
4,5
Enestående
152 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really fast delivery but unfortunately…
Really fast delivery but unfortunately the material wasn’t what I wanted
23. april 2025
Svar fra The Curtain Factory Outlet
Many thanks for your review. We are sorry you didn't find what you are looking for. Please do get in contact with us and we will do our best to help you find something you love!
Very helpful with my order
Very helpful with my order, material good quality and price. I ordered sample first which came within two days. Will definitely use them again.
6. mai 2025
Svar fra The Curtain Factory Outlet
We are glad you are pleased with the service, hope to see you again soon!
Svar fra The Curtain Factory Outlet
Many thanks for your review, we are glad you like the cushions. We are very sorry that the delivery was slow, these came from our supplier and we are working with them to improve delivery times.
My curtains are really well…
My curtains are really well made,delivery as specified. I am delighted with them and only wished I had discovered the firm years ago.
21. mars 2025
Svar fra The Curtain Factory Outlet
Many thanks for your review, we are glad you are happy with our service.
I paid £3.50 to relieve one small sample
20. mars 2025
Svar fra The Curtain Factory Outlet
Hi Linda. We are very sorry you are unhappy with the sample received. All samples from our own warehouse are always A5 cuts, however on occasions where the sample has to be ordered directly from the supplier they are generally smaller, and unfortunately is out of our control. It seems that the samples you ordered had to come direct from the supplier, and this would also be the case for any other fabric supplier like ourselves.
We have refunded your sample order, and someone will be in touch shortly.
Poor quality and overpriced AVOID
Ordered two sets of made to measure curtains, but extremely disappointed with them. The sizing was wrong which they rectified by lowering the pole but also they do not hang very well and are uneven. The quality of the stitching is poor and I suspect it’s because the works are outsourced. There were also issues with the curtain pole/tracks they fitted. Have complained and still they have not responded to my emails. I asked for the left over fabric and was eventually given 4+ meters back so assume they had over ordered at my expense! They quoted me £270 to get a pouffe made out of the extra fabric but I found a nearby shop who made it for me for £100 and done in a two day turnaround! Save yourself some money and go to the professionals nearby.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Curtain Factory Outlet
Hi, I would like to clarify that the 4m you refer to was given to you FOC because you had your pole moved. This was not fabric which we had charged you for as part of your original order.
If you still have quality issues with the curtains please do contact me and we will visit your home to take another look. We are sorry that you are not happy with our work and would like to resolve any remaining problems.
My curtain material is exactly as I…
My curtain material is exactly as I expected in quality design and colour which is always a worry when ordering on line. Took longer to arrive than expected but the staff when I phoned were very helpful and pleasant
24. februar 2025
Svar fra The Curtain Factory Outlet
Thank you for your feedback, we will let the team know
Excellent.
A one stop shop for all kinds of custom made curtains and blinds with a huge collection of fabrics. All my family members have been using this family run business for last 20 years or so and have always been very pleased with product and service.
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Curtain Factory Outlet
Thank you, so good to hear that you have been a customer for so long
Svar fra The Curtain Factory Outlet
Thank you we are very pleased that you like the fabric.
Samples never arrived!
26. februar 2025
Svar fra The Curtain Factory Outlet
Hi Vani, apologies you haven't received your samples yet. They were ordered with our supplier Romo less than a week ago, so they are likely on their way to you in the post.
We will have someone chase this for you tomorrow.
I found what I wanted straight away and…
I found what I wanted straight away and ordering was easy
25. februar 2025
Svar fra The Curtain Factory Outlet
Hi Avril, thank you for your review. We are glad you found the ordering process easy.
Fast and efficient.
25. februar 2025
Svar fra The Curtain Factory Outlet
Hi Rita, thanks for your review. We aim to provide a fast, efficient and friendly service.
Great service
Easy to complete a purchase and the goods arrived promptly and well packed.
24. februar 2025
Svar fra The Curtain Factory Outlet
Thank you for your review. We are glad you are pleased with the service and hope to see you again soon!
Overpriced, poor service
Way overpriced, they use 3rd party agents to make up the curtains so it's pot luck if you get a good service/product and this is reflected in the quotes being 2 or 3 times higher than elsewhere. They do have their own installers but again they vary in competency so a second one had to be sent to correct the original mistake though still not quite right. Suggest you go to another upholstery store nearby, which quoted me less than half price for another product, was better quality and done in quick time too.
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Curtain Factory Outlet
Hi Nicki, Sorry that you had a problems with your order. However, we are unable to find any orders made by you at our showroom.
Just to clarify we do make most of the curtains in our workshop in Finchley, just across the road from the showroom.
I am still waiting for the samples to…
I am still waiting for the samples to be delivered they were ordered in December 2024
29. januar 2025
Svar fra The Curtain Factory Outlet
Hi Karen, our apologies you didn't receive your samples, it looks like they were lost on their way to you via Royal Mail.
I understand a member of the team has been in touch with you to have these resent, we hope these arrive very soon.
Awesome experience warehouse and shop…
Awesome experience warehouse and shop staff friendly and very helpful, found the fabric I needed. Will be back!
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Curtain Factory Outlet
Thank you, we look forward to seeing you again soon
Svar fra The Curtain Factory Outlet
Excellent, very pleased you like it
Svar fra The Curtain Factory Outlet
Thank you, we are pleased we were able to help
Non delivery of sample order and when…
Non delivery of sample order and when asking have not received a reply. No notification of order being sent.Am still waiting
29. januar 2025
Svar fra The Curtain Factory Outlet
Very sorry that you have not received sample and that my colleagues haven't updated you. I will investigate this for you now.
Choose a different company
Paid for a sample to be sent almost two weeks ago. Emailed and said I have not received the sample, they asked me to wait a few more days ! Sample still hadn’t arrived emailed again, took 48 hrs for a response to say having checked with suppliers it’s unavailable! Yet the material is still available from other companies. Complete waste of my time, would not recommend or use this company again.
28. januar 2025
Svar fra The Curtain Factory Outlet
Apologies that we have not been able to source this sample for you. The price of the sample has now been refunded. We are reviewing the response times within our customer service team. I hope you manage to source the fabric you love very quickly.
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