I canceled my subscription as I do not remember ordering it. Nikka was great. After getting some information she needed, it was done! A few minutes is all it took. I was so impressed I told her she... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The support is very good and they resolved my situation quickly. Underneath that, I don't think there should have been a situation to begin with. I was automatically charged for a new year. I have ema... Vis mer
I resubscribed to Curiosity Stream. I had become very busy and didn't have time to watch documentaries so I paused my subscription. I got an email about $.99 for three months if I came back but the... Vis mer
Franz was just the best! I had tried a few times yesterday and today to reach your office to no avail. That made me apprehensive but all is well especially when Franz answered and responded to my requ... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
Kontaktopplysninger
Georgia Avenue 8484, 20910, Silver Spring, USA
- curiositystream.com
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The agent was very nice
The agent was very nice, supportive, and helpful with my issue
I very much enjoyed Curiosity Stream
I very much enjoyed Curiosity Stream. But due to factors that had nothing to do with the quality of its presentations, I had to cancel my subscription. KD, an account rep, handled my call and request with kindness, genuine attention, and efficiency. If KD's interactive qualities reflect company qualities, I have nothing but good things to say about deal with CuriosityStream.
Their content is great
Their content is great. Their customer service is promptly on top of any issues that arise. They are committed to the customer having the optimal experience.
Great Representative
Representative was very patient and helped with my login issues!
Excellent customer service
I needed to have my renewal payment refunded, as I am currently unemployed and had missed the deadline to cancel before payment was processed. After explaining my circumstances in a message to Customer Service, I was contacted by a customer service rep who offered a couple of options, including cancelling my account and a full refund of the payment.
Curiosity Stream
Curiosity Stream offers a great selection of high-quality documentaries at a very reasonable price. The streaming works smoothly, and the content is perfect for anyone who loves learning.
Their customer support is excellent—quick, friendly, and helpful. Overall, a great service that I highly recommend.
duplicate charge resolved
I was accidentally charged a duplicate amount on an old account. Once I identified the issue, Customer Service quickly took ownership, coordinated the necessary steps, maintained clear and consistent communication, and resolved the matter in a timely manner. I was very pleased with the level of service I received.
Franz was very professional and took…
Franz was very professional and took care of my issue immediately.
Excellent customer care.
I needed to change my email address and…
I needed to change my email address and they were quite responsive. It would have been preferable to be able to change it on-site, but the alternative was reasonably painless.
Nikka was great
Nikka was great! Reworked my account so I got the Black Friday deal! I am grateful! And I really enjoy Curiosity!
Nikka was attentive and helpful
Nikka was attentive and helpful. She solved my problem quickly. Thank you.
emaill issue
I had an issue with an old email I used when I originally signed up for CS. An email got a quick response & corrected my problem. Well done!
My problem was resolved quickly and cheerfully
My problem was resolved quickly, and Nikka, from the help desk was cheerful, communicated clearly, and took care of things.
Interesting Content and Excellent Service
Curiosity Stream has a lot of great content, and some of the best customer service out there. I highly recommend!
Mistake in subscription
I subscribed to Curiosity by mistake when I was exploring willow TV website.
During my chat with Jessa M I explained to her about the problem. She understood the issue and gave an immediate resolution.to cancel the subscription and refund the amount . I got the refund credited to my bank within a week. It was a wonderful experience to have dealt with an efficient customer care executive .
Jessa M
Jessa M. with whom I had a conversation on the chat, was very kind snd helpfull and as thorough in her reply as in her follow up.
A very nice exsperience.
Very considerate customer care staff…
Very considerate customer care staff (especially Jessa M).
Got an annual subscription at a great deal.
Aira Mae Castanares is amazing
Aira Mae Castanares is amazing! She is professional, easy to communicate with, and quickly to resolve my request.
She is so awesome, I went into Curiosity and watched "Living with Lions" which touched me deeply. I could not find the year it was created, yet what struck me to my core, is the excitement and joy the children experienced when the received the "lights" to use to save their herd from the lions and the lions from being hunted." You would never see that in this country, though I have a niece that responded equally at 6 years old when she realized that her trip to California included a 2 day experience at Disneyland. Now 15, she still has this depth of gratitude that you seldom see in children these days. The length that these children went to in order to protect the lions was magical.
With all that said, I am considering either reinstating my annual subscription or speaking to her mother to fund it for Journey.
So grateful to Aira. Please thank her again for me! Christie. ✨💜
So nice to have a kind lady sort out my…
So nice to have a kind lady sort out my silly mistake so quickly and easily.
Wonderfull service
Thanks
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