CultureFly Anmeldelser 

THE best product! Everything from the custom boxes to the items themselves (which are not available anywhere else) - these boxes are a home run for superfans like me!

I am super happy and love my Friends and LOL boxes. So much fun and great products.

They are a complete mess. All of their responses are automated and they never actually help anymore. They used to be a nice company, customer service-wise. However, recently they were unable to replace my broken items after asking me to wait 4-6 weeks and only contacted me after I had brought up the issue with them. Then they offered a refund, which I accepted and they never sent it,so again, I had to contact them. Then they sent the refund immediately to the wrong PayPal. I'm so done. Their quality of items has dropped, their customer service is terrible, they are no longer a reputable company in my eyes. I didn't even discuss how cheap their items have become, this whole refund business was just the last straw.

CultureFly has provided horrible service and I will never be buying from them again. Here's why:

I placed an order at the beginning of December 2020, but after over a week, I didn't hear if it had ever shipped. I send an email to their support, who stated it would be shipping by the end of the week. I waited another week and never heard anything again, so I sent another email. They responded once again that it would be shipping by the end of the week. Within 24 hours I received a notice that it was "fulfilled" but when I checked the tracking number with USPS it stated it was waiting for the item. Over two weeks later, and far past when I should have received my order, I sent another email. This time I didn't receive a reply until after it finally arrived in January. Again, I will never be buying from them again due to this awful experience.

IF I COULD GIVE A MINUS STAR I'D GIVE TEN. Without a doubt the worst customer service I've ever experienced. I spent a ridiculous amount of money on shipping to the UK, only to be ignored on my emails and numerous DM's, then when I get a reply, its literally a copy and paste. I got the exact same email back twice when just trying to reason with them. I purchased my box on the 28th November and its the 13th of December with no indication that its even been shipped and won't even reply when asking for a refund. DO NOT RECOMMEND TO ANYBODY

I have received 4 subscription boxes. All items were cheap junk. My most recent shipment had a glass item that had completely shattered in the box, leaving shards of glass all over everything.
I immediately contacted the company asking for a refund due to the damaged nature of the items in the box. The response was that in order to get a refund, I had to return the UNOPENED box to them at my expense as they do not provide shipping labels for returns. I had already opened the box...which is how I learned the item was damaged. And I should not have to pay to return items that were damaged through no fault of my own. Very poor service and poor quality items.

I got two boxes from them and realized that the box was very much junk with what they sent and they could have done so much more with the theme of the show which was friends. Some of the games given were very cheap like dollar store cheap with friends just printed on it. Even a coffee mug I was given was not microwave safe or dishwasher safe. A lot of their sizes for items are OS fits all for like socks and robes and stuff which then I could not use. Yes they say this but if you get more than one box where three of your items don't fit then I personally do not want it. One of my biggest complaints is that they bill you way to early. Like I had just gotten my fall box and then about two weeks later I was getting billed without warning for my winter box. Since It had not shipped yet I reached out and said that I no longer would like to continue this subscription and would like a refund no response at all (I had talked to them in the past and got a response within two days.) Very frustrating company that will charge you often and will give you junk.

If I could give zero stars I would. I got a subscription to the Strange Planet box. When I moved, I changed my address on my account. The box was shipped to my old address anyway. I contacted customer service, and they suggested mail forwarding. The box was shipped FedEx which doesn't forward packages. Frustrated with my inability to correct the situation, I asked to have my subscription cancelled. Twice. No response. Then I got charged again for another box, which is again going to be sent to my old address. Asked again to have su subscription cancelled. I doubt I will get a response. My only recourse seems to be cancelling the card I used to purchase the subscription.
Please do yourself a favor and do not subscribe to anything CultureFly sells. The items in the boxes are not worth the hassle and headaches dealing with this company brings.

They will collect your money months in advance I tell you there going to ship it out within 30 days but months go by and nothing happens in they just sit on it and sit on it and sit on it and sit on it it's despicable and beneath contempt

CultureFly sucks. They did not email me that my payment didn't go through and then refused to mail me a box because it "sold out". If they would've told me the payment didn't go through I would've gave them a correct payment option and I would have my box and I wouldn't be mad and have to write this review. Now I have to pay double for the box through somewhere like Ebay. I emailed CultureFly about the problem and they just ignore me. Thanks a lot!

Be wary if you’re thinking about ordering to anywhere outside of the US. I was one step away from clicking order on their $130 on 4 subscription boxes. Just before I checked out I thought it was weird that they hadn’t added shipping cost or a tax charge. I emailed their customer support team to ask if this was correct as I didn’t want to be hit with a massive fee later on down the line. The person who emailed me back proceeded to tell me they don’t deliver to the UK at all and only to USA and Canada. I came back to her and said that in the drop down menu for country in their shipping section it included the UK as well as many other countries and they should maybe consider removing this from their shipping form if it’s not an option. I just got the same reply back saying that they’ve never shipped to the UK so didn’t think it was worth arguing anymore. Have been unable to see if anyone outside the US and Canada has ever ordered and if it was successful but judging by the other reviews on here I had a lucky escape.

Ordered a pusheen themed box from this company, completely awful service. Customer service is the worst I’ve ever experienced. Highly overpriced and very poor quality. Cost $100 and one of the 8 items was missing (most people were also missing this same item), was given a $5 refund. After weeks of contacting they told me that’s the maximum refund amount? Complete scam. I’ve seen other people suggest that the high shipping cost was due to the weight of the missing item which of course wasn’t actually in most of the boxes so it was probably a scam to get more money knowing they weren’t going to actually pack that heavy item. And the other items are complete junk for the money, I didn’t realise at first that these “exclusives” aren’t even made by the gund company who make pusheen so they really are just cheap junk. Would avoid anything from this company at all costs.

won't answer contact attempts and hold money ransom.

Absolutely horrible customer service. I moved and changed my address in their system and they still shipped it to my old address. Then tried to tell me I never updated my address which I did multiple times and their “system” kept changing the default back to my old address. When I emailed about it they blew me off and told me to “forward” my mail which I already have but when they forward packages they charge me an additional $12 in shipping for something I’ve already paid to ship. The fact that you even have to change your address two months before the box even ships tells you how great of a system they’re working with. Just another overpriced company with horrible customer service.

Worst company ever. No customer service contact.

I’m a Friends super fan lol I literally watch it on repeat and laugh every time no matter how many times I’ve seen it. I was super excited to get this box, so I signed up back in November when I first found out. The first box was pretty good. The second box is where they lost me. They told me through email that I would be charged on March 10th but I was charged on the 24th and I showed them the screenshot of their email to me and they said they changed the date on their site, but didn’t tell anyone. Then 2 months later, they told me my box was shipped and I can’t get a refund. 2 weeks after they told me my box was shipped, I still didn’t get a tracking number and my order on their site still said “unfulfilled”. I reached out again and got the same generic robo message saying since it’s shipped I can’t get a refund. This is a seasonal box and the last box I got was in December 2019 and it’s now mid May 2020. I understand the virus is causing delays, that’s not my problem. My issue is them telling me I will be charged on a certain date and charging me 2 weeks later, then telling me my box shipped when it in fact has not (I checked with FedEx and the CultureFly site). They take your money months before they should and lie about it being shipped. I will be reporting this company to the BBB. I have screenshot proof with the dates of every email they’ve sent me. BUYER BEWARE!! So unfortunate because I love this show and would of continued my subscription forever. Their loss.

They charge you for a subscription box then shipping is delayed for over 6 weeks until it actually ships. Then, when you move during the 6 weeks you've been waiting for the box and contact them about updating the shipping address, they are condesending and lecture you about forwarding your mail. Like I didn't already do that...duh. Hard to believe my label was created and sat for over 6 weeks before it shipped. Miraculously, about 2 hours after I contacted them about updating the address, I received an email saying my box finally shipped....hmmmm...Seems shady af. Don't appreciate the condesending customer service. If my supposedly already shipped box arrives, I'm canceling my subscription and don't plan on doing business with them again.

What a poor company they must be. They aggregate other peoples listened products that have known appeal and reap the rewards but don’t seem to have the money to fix mistakes.
I purchased a box that advertised collectibles “coins”. It had a single coin and when I contacted them about getting a second as the box showed, I was told it was the issue of the store I bought it at. The store only offered a return and refund and no way to get the second coin. All the boxes have only 1 coin
False advertising is neat.

Bad idea to order from here. Bought a hat and it was NOTHING like what they pictured online. I made an account here just to warn people. Color , size of logo and even the shape/style of the hat was all different than pictured AND described. A telling sign of the bad business this site conducts is the sheer lack of access to a return policy. It isn't listed on the main page and when you review your online orders there isn't a return button to process this. I'm confident this is set up to deter you from trying to return anything and potentially help them make you feel stuck with what you purchased. Avoid at all costs. Don't waste your hard-earned time or money like I did help my mistake helps you out