CultureFly Anmeldelser 

I am surprised with all the negative reviews. I actually love this company and the boxes they have. Received what I was supposed to and was fun to open.

It was my first time buying from Culturefly on their website Culturefly.com. I ordered two items and one of the items sent to me wasn't what I had ordered. I ordered a school back pack that was pink but what I received was a mini backpack that was clear with green zippers and a green tassel. I am not sure how they could of mistaken the bags.... It was completely different.... I emailed them with the receipt with pictures of the item I ordered and a picture of what was sent to me 7 days ago and still haven't received any response.

Regardless what have been said I placed 2 orders.One on Amazon and the other on culture fly website.I received both before Christmas of 2019. I daughter
Was very happy so was I.

I had forgotten that I signed up for a monthly subscription and couldn't pay the next month. When I reached out to the company for a refund and cancellation, they responded immediately that my inquiry was being processed and less than 12 hours later, the issue had been resolved! I've never had such quick and efficient help from any other company. I love their support team.

Culture Fly is the company responsible for Pusheen Box. I subscribed back in July of 2020 for something to do while we were all still stuck at home. First box was received okay, all the items were in the box and I didn't really have to contact customer "care" (<-- this is a joke, seriously) for either it, the Fall box of the Winter 10th Anniversary box. Fast forward to Spring 2021.

They took customer's money on March 11th. Informed customers that due to a "delay", they'd ship out all Spring boxes at the end of April instead of late March. Did not inform people what the delay was about. Fast forward to April 28. They claimed they mailed out boxes that day. I didn't get ANY information about a tracking label even being created until May 4. Then my box didn't move from where the label was created until May 13. I sent MULTIPLE polite emails requesting assistance. I got ONE generic copy/paste reply to just "wait" because FedEx was experiencing shortages in both workers and vehicles. Box still hadn't moved from a sorting facility in GA since May 13th. My last email to Culture Fly/Pusheen Box was May 19th. THEY NEVER RESPONDED. So I'm out $50 dollars, frustrated, have no box and can't even get FedEx to investigate where the missing box has gone because Culture Fly has all their products "stickied" so that you have no choice BUT to contact Customer "Care" to get assistance... BUT, they don't answer their emails, so how is that supposed to help resolve anything?

By the 24th of May, I had had enough and opened a dispute with my bank. I'm guessing my bank had just as many problems as I did because they offered me the credit after 5 days of trying to resolve the issue. So I ended up having to cancel my old bank card and be reissued a new one, which caused some inconvenience for me, all because these jokers won't answer any of their customer service emails.

Also, there were MULTIPLE people like myself who could not track down their box or get a refund... or get any answer whatsoever out of this company. Their customer service is TERRIBLE!

Oh, but as soon as the box shows it was "delivered" on their end, they sure are SWIFT to send an email about whether or not you received it. I haven't heard a SINGLE RESPONSE to my emails since May 19th, but as soon as your system reports the item as "delivered", you crawl out of the woodwork to send a follow-up? SHADY AF. I know they're reading and ACTIVELY IGNORING customer emails now.

Seriously, do not give this company your money. The customer service alone is enough to stay away, but the products they've been mailing in these boxes lately is absolute garbage compared to the officially licensed Pusheen stuff Gund puts out. Only the vinyl figures and sometimes the sweaters have been worthwhile. The majority of the items are no better than the cheap knockoff crap you can buy at a dollar store. Several customers reported broken glass items from the Winter Box and were offered no refund or replacements.. not even a credit.

You'd do yourself a favor and stay far, far away from this company and their crap boxes.

I’d use negative stars if it would let me! Don’t fall for this SCAM of a company! For starters, I paid for a year upfront (so stupid) & once I received the first box(Supernatural) it was all plastic, broken and ripped. I asked for a refund and was told NO REFUNDS ALLOWED! I only received 2 out of the 4 boxes, and they were both GARBAGE!! DO NOT FALL FOR THIS SCAM like I did!! You may as well take your $$ and throw it in the trash!

This is the worst company. They need to be shut down...they won't change my subscription to my new address no matter how many times I have spoken with them and they are very rude and have no customer service skills...I'm out 60 bucks because they sent it to an address I haven't lived at in a year and the resident refused the FedEx delivery now it's going back to Culturefly and since they won't change my address I'll never receive it and have not gotten a refund ...these people are morons and should be shut down.

Terrible experience. I ordered the LOL surprise box for my daughter and unfortunately it was stolen and I emailed them for a replacement and they gave me a huge run around and I just wanted the box replaced because my daughter was really looking forward to it. They found every way they could to not send me a replacement.

I got scammed as well, no friends box, no updates, no box, no customer service, no phone line, just a ridiculous ridiculous experience. Culturefly is a scam, might look good for Instagram, but this beyond a scam. Apologies for those who read this after they placed their order.

Paid in Feb 2021 for the Spring Friends Box - numerous emails about delays due to "covid" bunch of crap - everyone else on the plant is functioning with covid. Email after email, still no box, still no refund. Can't reach them by phone only email and they never respond

Absolutely do not order from this company!
Over two months ago, I ordered the Nick Box.
In that time, I got two emails letting me know that they were being delayed due to shipping issues caused by Covid. Crazy how everyone else on the planet seemed to figure it out but I digress.

The last email I received told me it was shipping on May 17. On May 19, I reached out asking to be refunded. I was promptly emailed back saying I would have the tracking info no later than 48 hours later.

Not to my surprise, I never got the info. I emailed them yesterday (May 22) asking to be fully refunded and that I didn’t want this anymore. I said if I was not contacted about being refunded in 24 hours, I would be contacting my bank to cancel the order and get my money back. I woke up this morning with no response, but instead an email saying my order was shipped.

So my question is this...HOW is it a shipping issue causing my order to take over two months if it wasn’t shipped until today!? The issue is THIS COMPANY.

I understand things happen, but when you lie to your customers under the assumption that you think they’re just plain dumb...that’s insulting. I’ve already sent another email saying that this is not what I asked for and will still be pursuing action with my bank. Why did I need to threaten that to get what I paid for? Absolutely so disappointed. This company is a scam. I could have gone out and put this box together myself in an hour.

Lesson learned. Don’t waste your time or money.

My husband purchased the subscription of the office box. Paid for it at the beginning of March and still has not shipped. It is now the end of May and the next subscription will come out in June. Their excuse was FEDEX is short on drivers but I seem to receive all of my other packages from FEDEX from all over the country in a timely manner. No one to actually speak with and always emails. Really poor customer service and always blame the issue on other places and not themselves. Will never order from them again.

This place takes your money and ships eventually. Bought an item for a birthday. Promised shipping in April. It’s almost June. Nothing. Don’t waste your time and money on this garbage. They are a bunch of thieves.

I ordered The Office box subscription in March. They’ve had my money since then, and they keep pushing shipping back. I finally got a shipping notification on the 12th but there has been no movement since and according to FedEx they don’t even physically have the package yet. All emails are copy paste when I’ve emailed them. They blame global shipping delays, but it’s been a year into the pandemic and they should have some of that worked out by now. Glad we will be getting hoodies delivered the end of May 🙄.

Paid for a years service of boxes. Account says 1 box shipped, but I have not received any kind of email with a tracking number. I have repeatedly sent emails, asking for a tracking number, but no response. Very unprofessional company. Will not be using them again.

If I could rate them 0 stars I would. The wrong size was entered and was noticed right away, I requested they change the size to my daughter’s size. They told me they could not change the size because a label had already been created. I’ve had a horrible experience with this company and fully recommend not subscribing to any of their boxes. It is a scam and they will not allow me to cancel or refund my money. I have months worth of emails requesting cancellation and was told it cannot be canceled because a label had been created. Then it took 3+ months for them to ship me the box I asked them to cancel. I’m sending it back unopened as I do not want it.

Ordered my first subscription box in February. Three months later and I still do not have a shipping confirmation or a box. They charge you before they ship it out so they have had my money all this time. Every email or message I send them I get a generic generated response. I’m going through my credit card company to get my refund. Very disappointing because I had high hopes as this was a gift for someone

It has been a month and we are still waiting for our box to be shipped. I have contacted this company 3 different times and was told 3 different stories.good thing I save all my emails.

This company has terrible customer service. They blame COVID-19 for their shipping issues (yet there were no issues with 2020 boxes being shipped out) and they claim to have "one of a kind" merch, when in all honesty you can get the same crap from Amazon, Hot Topic and Etsy.

Ordered the pusheen subscription. I got summer box full of useless plastic crap. They never sent the fall box. The winter box was sent with more useless worthless junk. I cancelled subscription and yet today I get a notice they are sending me the 4th box.
They will not refund your money. The will not replace a box that you never received!
This is a total scam company that sends out cheap merchandise! DO NOT ORDER FROM CULTUREFLY!!!!!