CultureFly Anmeldelser 

I ordered the NY Hero Academia SUBSCRIPTION for my grandson for Christmas LAST DECEMBER. Didn’t receive 1st box for months. 10 months later he has received 2 boxes. They did not advertise that they take the full payment for the year immediately, and where are the other boxes??? Terrible terrible company. They sell out the boxes that have subscribers before they send them to subscribers. Negative 5 stars

Wanted to get a My Hero Acdaemia box but they only ship those ones to US and Canada even though their other ones ship to other places.
It isn't fair to those who love My Hero Academia and want a box badly but can't get them because they only ship to two places...

My son saved up for a year to get a mystery box at NY comic con this year and we ended up with a $60 box of Zelda school supplies. Watching your 11 yr old kid go from pure joy to complete disappointment in a matter of minutes is a sad thing. Never again! TOTAL WASTE OF MONEY AND EFFORT.

Wish i could do negative stars. First box came in time no issues. 2nd box what a joke. Got lost took me almost 3 months to get them to even do anything. Sent another box and that one “got lost” too. Really have my doubts either ever shipped. Took me 2-3 weeks to get them to agree to send a refund. Companies a joke! Don’t buy from them!

I’ve been subscribed to the avatar box from the beginning. I did a one year subscription. Won’t renew. First box was pretty amazing but they sent a snowglobe in winter. As far as I can tell most people didn’t actually get one that wasn’t broken. No common sense on that. Second box was lesser quality but still pretty good but this most recent box? All of it is garbage. The calendar is such cheap material that it won’t last very long. The light up standee? Cheap plastic. I mean the hat doesn’t even make sense. It should’ve been a headband but it regardless you can tell how cheap everything was made. I won’t be renewing after the one year is up. Very disappointing

I subbed to the Pusheen box quad-yearly. Four boxes a year it was supposed to be, seasonal that is. But I do sub per season, and I do it through Amazon.
I had heard so many bad things about this company but I decided to try it anyway. The first Winter box came on time, and an item was broken. I wrote them an email through Amazon about it and they immediately sent me another one - which was broken lol. I still appreciate that they did that, regardless. So I bought another seasonal box.
Well this one is late, and the tracking number through FedEx says they haven't even gotten the parcel yet.
I'm going to give it until the end of the refund period, but the reason I order through Amazon is that the company forces a refund regardless of what's wrong if the package is late. I don't *need* to talk to CluterFlys customer service.
I would suggest y'all do the same. Cover your butts. Make sure you can't get screwed over.

Bought one box it went pretty good but then 3 months later they auto subscribed me to another one even though i remember only clicking one. I decided to keep it because i didnt want to go through the hastle of returning it but Now its been 6 months since ive been charged and it hasn't even been shipped

i've has a number of boxes off these folks and considering it ships to the UK the box and it's contents are awesome

I have had the Supernatural quarterly subscription for years now, but like with others, my boxes were consistently delayed. Then when I was charged for a box I did not want, because of lack of funds, I contacted them the very next day after I was notified of the charge. They told me they couldn't cancel the order or refund my money, and that if I want my money back I would have to send the box back to them. The stupid box hasn't even been shipped out yet and they didn't say they would refund shipping. They are greedy, unscrupulous people that don't care about their customers. DO NOT ORDER FROM THESE PEOPLE! THEY WILL TAKE YOUR MONEY AND NOT FOLLOW THROUGH ON COMPANY "POLICY".

I had a yearly subscription to the Culturefly Miraculous box. The first miraculous box was very impressive. There were many items that I enjoyed and would utilize. As the boxes went on, the quality when down and many items were not of use to me.

I also bought the BOGO box. When I received it, everything in the box was damaged. I understand it was a free box but I got a broken cup, a stained shirt and many other awful items. I remember opening it up on Christmas morning and my family laughing at me telling me I got ripped off.

I tried posting a negative review on their website but they pick and choose which reviews they want posted.

They seem to value those who promote their company. Those people get the nice items.

I have previously gotten three boxes from them, and yeah the content was pretty neat but every single time it was delayed for one reason or another. I’d pay for another box before my first one even shipped. This experience however made me cancel my subscription. The box was very late, it was supposed to arrive in late October or early November if I remember correctly. Mid-December rolled around and it had finally shipped. Then it gets delivered to a different state. I try to contact them, it takes days for a reply and here I am, the start of 2022 and suddenly they have no access to my information and there’s no way to find out if I actually got my box or not. I have to fill out a form and submit it so they can decide if they want to send me another box and they won’t refund me either. I’m not wasting my time or money anymore, you shouldn’t either.

Boxes delayed, bad customer service.
Was told they ran out of the BOGO box so I didnt get the free one. Other customers seem to have had the same problem as well. Customer service won’t even give a discount for the next box or give compensation. If your box contains a poster or something similar, it will be folded and damaged.

I subscribed for Pusheen Box Quarterly Plan in the year 2018 & 2019. I was quite satisfied and had no problems with delayed shipping or damaged items. The items were gradually better, I'm quite happy. I stopped because my daughter didn't have extra space for all her collections and also the price. I decided to place my Pusheen Box subscription again just days ago because they ran a BOGO deal where you get a free box when you became a subscriber. The website stated to put the code in and eventhough the free box will not show up on the confirmation page, but is still valid as long as the code is used. After subscribing it, I sent an email to the customer service just reminding them about the free box and after a few days, customer service replied and said they ran out of the free box. As much as I understand the website stated deal will continue until supplies last, I couldn't help feeling cheated and felt the ads were misleading. They only lured customers into subscribing without holding the promise to give out free box. They don't even care for the customers as no replacements will be made for the free box. It's too convenient for them to say sorry, we are running out of the free box. How do we know they're REALLY out of free box ?! It was false advertisings. As we all can read here, there's no customer service. Not even an official announcement on the website that they're out of the free box. I wouldn't have been notified accordingly if I didn't send out an inquiry thru email. So I'm feeling upset and disappointed, I had to cancel my subscription because as a customer, I CAN and it's my right. How hard is it to replace a free box ??!??

I loved the Ladybug boxes. I moved and gave Culturefly 2 months notice of this. It was on my account for manage my subscription on my billing and shipping details. Someone over there shipped to my old address 2 months later. I contacted Culturefly immediately and they said the package label was already printed, we are not doing a new one even though it is our error. Filed a complaint with the BBB. They lost a customer because they can't manage their business and have horrid customer service.

J'ai voulu testé une première box et à la réception j'ai été plutôt déçu. Ce qu'elle coûte + frais de port+ frais de douane = extrêmement cher pour ce que c'est. La valeur a l'intérieur est bien loin de ce qu'elle coûte.
De plus, ils sauvegardent votre carte bancaire sans vous demandez l'autorisation et donc vous vous retrouvez avec un abonnement non consentit contrairement à ce qu'ils marquent sur le site.
Fuyez et achetez vos goodises ailleurs.

The first Star Wars box was months late. Culturefly blamed the port of LA and sent a blast email to everyone who ordered. But that email was 2 months late. 2 months of me trying to reach customer service without an answer, until I threatened to fight the charge on my credit card. The first box I received was decent and I felt like it was worth the $50. The 2nd box however! I received it today and I'm very disappointed. The prints are so cheap, everything is so masculine, and a lot of the prints reference Star Wars toys. I would gladly return everything for a refund, which I know they don't do. I tried posting a negative review on their site, and I don't see it. They only post the 4 Star reviews it looks like. Such BS. I'm canceling my subscription.

I subscribed to one year of the Pusheen Box in February 2021. The first box arrived timely in March. The second box arrived in August (the website states that the boxes ship every 3 months). The third box was marked as order being done on Sept 7. The website states that they ship mid-month. The box shipped from NY on Oct 22 to CA. From California, it went to AZ, then to Grand Prairie (which is South of Dallas), then to Mesquite (which is East of Dallas). The box is scheduled to arrive in Fort Worth (which is between AZ and Dallas) on November 2. The contents of the box are Halloween related. It is like paying full price for Christmas ornaments the day after Christmas. I understand that Fedex has issues, however, this company knew last December that there was an obligation on their part to get my order to me before Halloween; why ship the order 6 weeks after processing the order and 9 months after being paid? My subscription has been cancelled. I just hope that my granddaughter receives her final box before Christmas. Yes, I did contact customer service twice. I was told if the box did not move in a few days to get back with them. Failure to plan is a plan to fail on CultureFly's part. Do not waste your money.

I paid for a year of boxes, got the first one late, and they're refusing to send the rest or correct the issue. I've been forced to dispute the charge to get the money back.

So I ordered (8/19/21) a box for my daughter's bday on 9/7. On 9/5, I contacted the company to see where it was in the process as it still said pending and was told its a first come first served. That's fine but no where on the page did it say that upfront or I would have understood as it says 3-5 bus days to ship. Well it just came today 10/1, and it was not even placed in another box, so the gift is bent up and mangled by the shipper over a month after I ordered it. I would not recommend this business, nor ever use them again. Good luck if you decide to try it.

I’m really surprised at the bad reviews!! The only issue I’ve ever had was my Supernatural box shipping a month late before, and the new Star Wars one being 2 months late. But I’ve loved many everything in the boxes I’ve gotten so far!!! I’ll keep being there as long as they keep sending awesome unique taste items!!! Thank you culturefly for all the cool stuff!!!!