The transaction went OK but unfortunately the colour of the sheets was not as the appeared on the net and the goods were returned. These things happen, it was nobody's fault. I have given only 3 stars... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very prompt delivery and duvet lovely light and warm . I particularly picked cuddledown as their down is ethically sourced which I hope means not continually ripped from breast of captive live birds .... Vis mer
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Ordered a Canadian goose down soft king size pillow for me (front sleeper) and medium for husband (side sleeeper). We have both had wonderful nights sleep since they arrived! Mine is beautifully soft... Vis mer
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So I finally bought the Canadian goose down 13.5tog quilt that I looked at for so long. All I can say is ‘fabulous!’ I am a woman of a certain age, who had not slept properly for a few years. However... Vis mer
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Informasjon om virksomheten
Om Cuddledown
Skrevet av virksomheten
Shop truly fine bed products, all at wonderfully fair prices. We've carefully sourced the finest duvets, pillows and bedding, so you'll be nodding off into dreamland in no time!
Free delivery (UK, over £40) + free returns.
Free delivery (UK, over £40) + free returns.
Kontaktopplysninger
Storbritannia
- 020 8432 0737
- info@cuddledown.co.uk
- cuddledown.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
great accurate selection of products
The selection of products and information provided to make an informed choice was excellent.
I managed to find exactly what i had been searching for, for a couple of years now, so extremely pleased.
The order was despatched and received really quickly.
Will be returning the site in the future as this was my most successful bedding purchase, aided by accurate information unlike many other sites that are misleading.
28. desember 2025
Svar fra Cuddledown
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear that you found exactly what you’d been searching for and that the product information helped you make a confident choice, that’s something we place a great deal of importance on.
We’re also pleased your order arrived quickly and that the overall experience was such a positive one. Your kind comments about our accuracy and transparency really mean a lot to us.
We truly appreciate your support and look forward to welcoming you back again in the future.
Nora - Customer Support
Svar fra Cuddledown
Thank you so much for your kind feedback!
We’re delighted to hear you had a great experience with our customer service and that you’re happy with the quality and value of your purchase. We truly appreciate your support.
Eva - Customer Support
Finally got round to opening the…
Finally got round to opening the bedding. Duvet Cover sent wrong size. Now used so unable to return.
21. november 2025
Ethically sourced warm soft and light
Very prompt delivery and duvet lovely light and warm . I particularly picked cuddledown as their down is ethically sourced which I hope means not continually ripped from breast of captive live birds . Really dislike synthetic duvets snd feather ones so very happy to get what I like without causing suffering to animals.
21. desember 2025
Svar fra Cuddledown
Thank you so much for taking the time to share your thoughtful review. We’re delighted to hear that you’re enjoying your Hungarian Goose Down Duvet and that it’s providing the lightness and warmth you were looking for.
We also really appreciate you highlighting the importance of ethical sourcing. Animal welfare is something we take extremely seriously. All of our down and feathers are sourced from farms that follow strict practices and standards designed to eliminate cruel methods in animal agriculture. As a by-product of the food industry, our down and feathers are never taken from live birds. Live plucking and force-feeding are strictly prohibited, ensuring the welfare of the animals is protected at every stage.
It’s wonderful to know that you can enjoy the comfort you love with peace of mind about how it’s made. Thank you again for choosing Cuddledown and for your kind recommendation.
Nora - Customer Support
Cured sleeplessness
Bought two pillows for my son and he said they are the most comfortable pillows he’s ever had! After many months of sleeplessness, which isn’t great when you’re at Uni, he is getting proper restorative sleep and feeling 100% better. So as a mum I can’t recommend these highly enough!
14. desember 2025
Svar fra Cuddledown
Thank you so much for your lovely review! We’re thrilled to hear your son is finally getting a good night’s sleep, there’s nothing better than waking up feeling fully rested. It’s wonderful to know our pillows are making such a difference, especially during those busy Uni days. We really appreciate your recommendation!
Nora - Customer Support
Used Cuddledown product before and very…
Used Cuddledown product before and very impressed with quality, description of product and speed of receiving once ordered.
7. desember 2025
Svar fra Cuddledown
Thank you for your wonderful review! We’re delighted to hear that you continue to be impressed with the quality of our products, the accuracy of our descriptions, and the speed of delivery. It’s always great to know our customers are happy with their experience!
We hope to serve you again soon!
Nora - Customer Support
Fantastic customer service from Cuddledown
Fantastic customer service from Cuddle - I had ordered incorrectly but once I had reached out to Roxy at Cuddledown my issue was very quickly resolved and they sent me the correct items. The quality of the pillows we ordered are amazing and well worth spending that little extra to get a great nights sleep - thanks Cuddledown, excellent service throughout and easy communications, highly recommend this company!
4. desember 2025
Svar fra Cuddledown
Thank you so much for your glowing review! We’re delighted to hear that Roxy and the team were able to resolve your order so quickly and smoothly.
It’s wonderful to know that you’re enjoying your new pillows and experiencing the comfort and quality that make them truly worth it. We’re thrilled that our service and communication made the process easy and stress-free, that’s exactly what we strive for.
Your recommendation means a great deal to us, and we hope your pillows continue to bring many restful, luxurious nights.
Nora - Customer Support
Excellent quality product and after…
Excellent quality product and after sales service. There was a small fault on one item which was immediately replaced.
2. desember 2025
Svar fra Cuddledown
Thank you for your kind review! We’re glad to hear you’re happy with the quality of your purchase and that our team could quickly resolve the small issue. We really appreciate your feedback and hope you continue to enjoy your items.
Eva - Customer Support
Svar fra Cuddledown
Thank you so much for your lovely feedback! We’re delighted to hear you love your new linen and appreciate the quality of our Cuddledown products. Wishing you many comfortable nights ahead.
Eva - Customer Support
Very prompt delivery, exactly as described
Very prompt delivery and my single quilt and pillow fitted nice inside. Large opening so easy to pack quilt away.
26. november 2025
Svar fra Cuddledown
Thank you for taking the time to leave a review! We’re glad to hear your order arrived promptly and that the quilt and pillow fit perfectly. It’s great to know the large opening made packing everything away nice and easy.
We hope to serve you again in the future!
Nora - Customer Support
Feather/down pillows are excellent
Feather/down pillows are excellent. I bought one for myself to try out. Very good. Bought two more. We now have one each thanks.
16. november 2025
Svar fra Cuddledown
Thank you for such a great review! We’re really pleased to hear you loved the pillow so much that you came back for more, that’s the best compliment we could receive.
We hope you both continue to enjoy many comfortable, restful nights.
Nora - Customer Support
such comfort
Fantastic pillow. Great to snuggle ‘down’ ready to sleep. Good investment.
25. november 2025
Svar fra Cuddledown
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your pillow and that it’s giving you that perfect “snuggle down” feeling before sleep. 😊
It’s great to know you feel it’s been a worthwhile investment, wishing you many more comfortable nights ahead.
Nora - Customer Support
Perfect pillow and great service too
Perfect pillow and great service too. Customer service brilliant. I would highly recommend to others and will use again in the future
24. november 2025
Svar fra Cuddledown
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your pillow and that our customer service made a positive impression. Your recommendation truly means a lot to us, and we look forward to welcoming you back again in the future.
Wishing you a Merry Christmas and a Happy New Year!
Eva - Customer Support
Beautiful lightweight warm cosy duvet
Helpful knowledgeable staff that you can actually speak to. Good informative website. Superb quality duvet. Just what we were after
Very happy customer!
21. november 2025
Svar fra Cuddledown
Thank you for such a wonderful review! We’re delighted to hear you found our team helpful and knowledgeable, and that the website and duvet quality met your expectations. It’s great to know we delivered exactly what you were looking for, enjoy your duvet!
Wishing you a Merry Christmas and a Happy New Year!
Eva - Customer Support
So far so good
So far so good, lovely warm Hungarian down duvet feels light as a feather 🤣 and so snuggly & warm. Very happy and hopefully feeling will last and prove that you get what you pay for.
20. november 2025
Svar fra Cuddledown
Thank you for your lovely review! We’re so pleased to hear you’re enjoying the warmth and lightness of the Hungarian down duvet, it’s great to know it’s keeping you snug and comfortable.
Wishing you a Merry Christmas and a Happy New Year!
Nora - Customer Support
Svar fra Cuddledown
Thank you for the great recommendation! We love hearing that you’re enjoying your purchase; happy cuddling down!
Wishing you a Merry Christmas and a Happy New Year!
Eva - Customer Support
Svar fra Cuddledown
Thank you for your review! We’re delighted to hear you’re enjoying the comfort of the Coolflow Dream Pillow.
Wishing you a many great nights of sleep and a Merry Christmas and a Happy New Year!
Eva - Customer Support
Beautiful products at really good prices
18. november 2025
Svar fra Cuddledown
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with both the quality of our products and our prices. Your support means a lot to us.
Wishing you a Merry Christmas and a Happy New Year!
Nora - Customer Support
Beautiful pillows
Ordered a Canadian goose down soft king size pillow for me (front sleeper) and medium for husband (side sleeeper). We have both had wonderful nights sleep since they arrived! Mine is beautifully soft but still supportive. It is hard to find king size down pillows (husband is feather allergic) at a not exorbitant price and I will be back to Cuddledown when I need new ones!
16. november 2025
Svar fra Cuddledown
Thank you so much for your lovely review! We’re delighted to hear that both you and your husband are enjoying a great night’s sleep with your new pillows. It’s wonderful to know the king-size options worked so well for you, and we can’t wait to welcome you back when you’re ready for more!
Eva - Customer Support
Non-Existent Customer Service — Beware
I’m a repeat customer of Cuddledown, but after this experience- they have lost a customer.
I was trying to apply a Black Friday coupon code, but before I could add it the full payment was taken automatically. I followed their instructions and messaged customer service within 10 seconds to cancel the order. I messaged again later the same day, and again the next day - no reply at all.
Instead, I received an email from DPD about an upcoming delivery. I emailed Cuddledown yet again and still got no response. I then checked my card statement and saw the full payment had been taken.
At this point I’ll have to wait for the delivery and return it myself because customer service simply does not exist.
Extremely disappointed. Beware, there is no customer support if something goes wrong.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cuddledown
Thank you for taking the time to share your experience, and we’re very sorry for the frustration this caused.
We’d like to clarify what happened. The email address you entered on the contact form when reaching out to customer services contained a small typo, which meant our replies were unfortunately sent to the incorrect address.
We replied just over an hour after your first email. Initially, we understood your enquiry to be about applying a discount code, and once your follow-up email came through, we realised you were requesting a cancellation. By that point, the order had already been dispatched, so we advised refusing the delivery or returning the parcel using our free returns service.
A member of our customer service team has since been in touch to explain this in full, and your refund has now been processed.
We truly regret that this experience was disappointing, particularly as a repeat customer. We hope this helps clarify what happened, and we would, of course, be very happy to assist you again in the future should you choose to shop with us.
Nora - Customer Support
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