The transaction went OK but unfortunately the colour of the sheets was not as the appeared on the net and the goods were returned. These things happen, it was nobody's fault. I have given only 3 stars... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very prompt delivery and duvet lovely light and warm . I particularly picked cuddledown as their down is ethically sourced which I hope means not continually ripped from breast of captive live birds .... Vis mer
Selskapet har svart
Ordered a Canadian goose down soft king size pillow for me (front sleeper) and medium for husband (side sleeeper). We have both had wonderful nights sleep since they arrived! Mine is beautifully soft... Vis mer
Selskapet har svart
So I finally bought the Canadian goose down 13.5tog quilt that I looked at for so long. All I can say is ‘fabulous!’ I am a woman of a certain age, who had not slept properly for a few years. However... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Cuddledown
Skrevet av virksomheten
Shop truly fine bed products, all at wonderfully fair prices. We've carefully sourced the finest duvets, pillows and bedding, so you'll be nodding off into dreamland in no time!
Free delivery (UK, over £40) + free returns.
Free delivery (UK, over £40) + free returns.
Kontaktopplysninger
Storbritannia
- 020 8432 0737
- info@cuddledown.co.uk
- cuddledown.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Cuddledown
Thank you so much for your review! We're so pleased to hear you are enjoying your new Hungarian Goose Down Pillow.
Wishing you many cosy sleeps!
Nora - Customer Support
I needed a new pillow
I needed a new pillow.
I like goosedown. It arrived every quickly and it feels great and I'm sleeping better than I was. So 5 stars.
Thank you.
29. april 2026
Svar fra Cuddledown
Thank you so much for your lovely review! We’re delighted to hear that your Hungarian Goose Down Pillow arrived quickly and that you’re sleeping better and enjoying the comfort.
Your kind words and 5-star rating truly mean a lot to us. Wishing you many more cosy and restful nights ahead!
Nora - Customer Support
The transaction went OK but…
The transaction went OK but unfortunately the colour of the sheets was not as the appeared on the net and the goods were returned. These things happen, it was nobody's fault. I have given only 3 stars because I cannot comment on the quality of the goods only on the service which was excelent. There was no quible about the return or refund
12. april 2026
Svar fra Cuddledown
Thank you for taking the time to leave a review. We’re sorry to hear that the colour of the sheets was not quite as expected, although we completely understand that colours can sometimes appear differently online depending on screen settings and lighting.
That said, we’re very pleased to hear that you were happy with the service you received and that the return and refund process was straightforward for you. We truly appreciate your understanding and your kind comments about our customer service.
Thank you again for your feedback, and we hope we may have the opportunity to assist you again in the future.
Nora - Customer Support
Svar fra Cuddledown
Thanks so much for your review! We are pleased to hear your happy with the delivery, service and product.
We hope to serve you again soon!
Nora - Customer Support
Simply the best, BUT ........
I have been buying Edelweiss duvets and pillows from 'Cuddledown' for many years, and have three things to say about their products.
Firstly, and most importantly, they are fabulous duvets and pillows, absolutely magical. I cannot imagine that there is better quality bedding on sale in Britain today. Absolutely the best, and I very highly recommend them to any prospective purchaser.
Secondly, and less impressively, their prices are absurdly high. You will need very deep pockets if you are going to be able to afford to enjoy them. Yes, I know that 'you get what you pay for', and that one expects to pay a premium price for the best quality. But I have just considered buying another four of their standard size 'Edelweiss' pillows in their '30% off warehouse sale' and was horrified to learn that the total price of the four pillows would be £588, reduced from their apparently 'normal' price of £840.
Come on Cuddledown, you're having a laugh!! My firm view is that their '30% off' promotions are purely a dishonest marketing scam, i.e. the company falsely 'marks up' the price of an item by (at least) 30%, simply so that it can offer an (almost permanent) 'sale price' of '30% off'. Don't fall for this marketing scam!!
Even at '30% off' these duvets and pillows are outrageously expensive. I strongly advise the company to offer genuine sale reductions. i.e. their 'sale' prices should be their normal prices and their honest 'sale' prices should be 30% less than their current 'scam' sale prices. I believe that this would be so much more honest than their current marketing strategy.
My third observation is that the 'Edelweiss' pillows I have purchased from the company down the years have very annoyingly had different amounts of filling. In my opinion the company should ensure that their identical products have identical weights, and that the weight of all of their products is clearly displayed on their web site as part of the item description.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Can’t fault cuddledown great product…
Can’t fault cuddledown great product fast delivery great prices
22. april 2026
Svar fra Cuddledown
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the product, delivery, and pricing. We really appreciate your support and hope to welcome you back again soon.
Nora - Customer Support
Great Company!
Great delivery time!, great product ! the quality is good, i’m happy with my purchase
21. april 2026
Svar fra Cuddledown
Thank you for your lovely review! We’re so pleased to hear that you’re happy with your purchase and that both the delivery and product quality met your expectations. Your support means a lot to us!
Nora - Customer Support
Best I’ve ever had and would buy again
20. april 2026
Svar fra Cuddledown
Thank you for your amazing feedback! We’re delighted to hear that these are the best products you’ve ever had. We hope you continue to enjoy your Pure Cotton Mattress Protector, Pure Cotton Pillow Protectors, and Canadian Goose Down Duvet for many comfortable nights to come.
We truly appreciate your support and look forward to serving you again.
Nora - Customer Support
Obsessed with their pillows
I am obsessed with their pillows! Quality, value and delivery are all awesome!
14. april 2026
Svar fra Cuddledown
Thank you so much! We’re thrilled to hear how much you love your pillows. It’s fantastic to know that the quality, value, and delivery all met your expectations. We really appreciate your kind words and support!
Nora - Customer Support
The ordering service was easy to use
The ordering service was easy to use, the order arrived promptly and the product was of superior quality at a fair price. I would certainly use this company again.
15. april 2026
Svar fra Cuddledown
Thank you for your wonderful review! We’re delighted to hear that you found the ordering process easy and that your order arrived promptly. It’s especially lovely to know that you’re pleased with the quality and value of the product.
We truly appreciate your support and look forward to welcoming you back again in the future.
Nora - Customer Support
Great quality sheets
I love the linen sheets from Cuddledown. I would recommend and will make another purchase.
10. april 2026
Svar fra Cuddledown
Thank you so much for your lovely review! We’re so pleased to hear that you’re loving your linen sheets.
Your recommendation means a great deal to us, and we’re delighted to hear that you’ll be shopping with us again. We look forward to welcoming you back soon!
Eva - Customer Support
Top-tier company
Top-tier company, great products, very comfortable. Dispatched quickly and arrived safely. Five Stars.
10. april 2026
Svar fra Cuddledown
Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with both the bedding and the service. It’s great to know your order arrived quickly and safely, and most importantly that you’re enjoying the comfort.
We really appreciate your support and hope to welcome you back again soon!
Eva - Customer Support
Svar fra Cuddledown
Thank you so much for your lovely feedback! We’re really glad to hear you were happy with the communication, quick delivery, and most importantly that you’re enjoying your Edelweiss Hungarian Goose Down Duvet. It means a lot to us that you took the time to share your experience.
If there’s ever anything else we can help with, we’re always here. Enjoy your duvet!
Nora - Customer Support
So I finally bought the Canadian goose…
So I finally bought the Canadian goose down 13.5tog quilt that I looked at for so long. All I can say is ‘fabulous!’ I am a woman of a certain age, who had not slept properly for a few years. However, from the first night with my new quilt and matching pillows, I have slept like a baby for weeks now. Do not hesitate in buying this little bundle of luxury, you will not regret it.
The ordering was easy, delivery was super fast and the quality is insane. I love it that much that my only regret is that I didn’t purchase it sooner.
6. april 2026
Svar fra Cuddledown
Wow! What an amazing review, thank you so much for sharing this!
We’re absolutely delighted to hear how much you’re loving your Canadian Goose Down Duvet and Pillows, and even more so that they’ve helped you get such a great night’s sleep. That’s exactly what we hope for! It’s also wonderful to hear everything from ordering to delivery went smoothly. Your “only regret” made us smile, we hear that quite a lot!
Thank you again for your kind words and for choosing us. Wishing you many more cosy, restful nights ahead.
Eva - Customer Support
It's second all cotton mattress…
It's second all cotton mattress protector I've bought from you, a good price and just what I wanted. Thank you
6. april 2026
Svar fra Cuddledown
Thank you so much for coming back to us for your second Pure Cotton Mattress Protector, that really means a lot! We’re so pleased to hear it was just what you were looking for and at a good price too. Thanks again for your support.
Nora - Customer Support
Simple delivery
Simple delivery, reliable.
Lo
vely quality cover.
Initially, a little disappointed because I had expected more 'loft-iness ,but ,with use, the duvet has 'puffed up'
6. april 2026
Svar fra Cuddledown
Thank you so much for your review! We’re really glad to hear your delivery experience was smooth and reliable, and that you’re enjoying the quality of your new duvet. It’s great to hear the duvet has found its loft over time too! They can sometimes take a little bit to fully fluff up, but it sounds like it’s settled in nicely.
Thanks again for sharing your feedback, it’s much appreciated!
Nora - Customer Support
Excellent quality products
Excellent quality products, came quicker than expected, very easy to navigate website. Would definitely buy from again and recommend.
5. april 2026
Svar fra Cuddledown
Thank you so much for the amazing review! We’re thrilled to hear everything arrived quickly and that you found the website easy to use, that’s exactly what we aim for!
We really appreciate the recommendation and can’t wait to have you back again soon!
Eva - Customer Support
Very nice quality and good value
Easy website, quality pillows at a good price. Came quickly. Would definitely recommend
31. mars 2026
Svar fra Cuddledown
Thank you for your lovely review! We’re so pleased to hear you found the website easy to use and that you’re enjoying your Siberian goose down pillows.
Great to know your order reached you quickly too. We really appreciate the recommendation!
Nora - Customer Support
Order came very quickly but sent it…
Order came very quickly but sent it back on 1st April and still waiting for refund so not impressed.
30. mars 2026
Svar fra Cuddledown
Thank you for your review. We’re very sorry for the delay in processing your return.
We can confirm that your return was received on 9th April and your refund has been completed. Unfortunately, there was a delay in handling your return, which is not the standard we aim to provide, and we apologise for this. Thank you for your patience while this was resolved.
Eva - Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.