Clifton Trade Bathrooms Anmeldelser 429

Really can’t stress this enough, avoid the Liverpool erskine branch if you want your sanity! Im at my wits end going back and forth because they can’t order the right products or measure a bathroom correctly. This ordeal has gone on since February and I’m still no closer to a finished bathroom. The staff will send you anything in the hope it’ll fits. Also can’t measure correctly resulting in all the items being changed over the period of 3 months. Complaint logged over 2 weeks ago and still no call from anyone higher up. Your quoted cost will not be that final amount, account for paying out hundreds more out because of their mistakes. Can’t fault the aintree branch wish is have gone there in the beginning. I’d be here all day if I listed the catalogue of events and the amount of replacements I’ve had! Also get a second measurement to prevent being sold 6 boxes of tiles and needing 26!

When is someone going to respond to me!!!! Been waiting weeks and still no one has bothered to address the valid points I’ve made

Update**
- my bathroom was finally completed last week after waiting around 1 month for a toilet flush. Can’t fault Graham who come to my home to make sure it was the right colour after being given one that did not match the colour of my bathroom
-complaint still hasn’t been resolved. I am told the complaints team will contact me. Hopefully this nightmare will be over soon after 6 months of hell.

I have to say that the service from the Chester store was excellent and particularly Mathew. From obtaining a quote to delivering the goods was faultless. The staff are very knowledgeable and helpful and explained the products well. We had 1 bath/shower panel left after installation which was accepted back and refunded. Our bathroom is now fitted...we have a bit of painting to do plus install a new light, but the suite, flooring and panelling look great. I felt we got value for money plus the excellent service so could not be happier.

Visited willerby served by aimee, nothing too much trouble, really friendly, helpful & knowledgeable. Got loads of samples to show me and combine with other products, floor, wall, wet wall, toilets, sinks taps. Excellent service

I am sick to death of being harassed by Clifton Bathrooms
Text message after text message
Constant harassment

Aaron was great at helping us find the right bathroom from coming out and measuring to tailoring the products to match our budget

Superb customer service in the Chester branch.
Matt, our account manager, goes above and beyond to ensure our customers are looked after with inspirational ideas.
All the team are to be commended for great service and product knowledge.
Incidentally they won’t be beaten on price!

Caitlin was really helpful advising us on our bathroom refurbishment.
She took a lot of time and effort explaining the options on everything from the floor to the shower and basin,taps etc. Very pleasant and gave us a good deal.
She recommended Jakey, a very friendly helpful local plumber and tiler who completed an excellent installation with his assistant Jack.
Caitlin collated everything we needed and had it delivered on time.
Job was completed to an excellent standard including lots of helpful extras within three days.
We can't thank you all enough and would recommend you all to anyone.

Visited Macclesfield showroom yesterday. Excellent customer service provided by 2 lovely ladies. They identified 2 options having interpreted requirements from my hubby's ramblings!! Fitted perfectly and would thoroughly recommend for any bathroom needs. We will return

We recently purchased our new bathroom from the Nottingham Netherfield branch. Right from the planning stage which was expertly executed by Lisa who is the most informative, knowledgeable expert in this field, through to design was a breeze. On arrival at the Netherfield branch we were given a hot drink & a chair had been put out for me as I have mobility issues. Lisa had done a mini mock up of everything we had chosen to give us some idea. There is nothing Lisa doesn’t know about bathrooms. Lisa & her staff Leanne & Linda were amazing! Nothing is too much trouble for any member of staff. I would highly recommend this company the staff are second to none, the products are fabulous quality & the service you receive in my opinion cannot be beaten. I cannot wait for it all to be fitted now. Thank you to everyone involved in making this such a pleasurable experience. Tracy

Such a positive experience had with all the team at Clifton's. Juliette is really exceptional, with her vast knowledge, invaluable advice and customer service commitment. She couldn't be any more helpful and really goes beyond that extra mile to please. I'm so happy with my new bathroom and it exceeds every expectation I had. The product quality is impeccable 👌

A professional and courteous service plus help to load my vehicle was a nice touch.

I am a returning customer with Clifton Bathrooms. You cannot beat their customer focused approach and flexibility. They offer a great after care and nothing is too much. You really feel like they give every customer the time needed to get things right and never come away feeling like you been rushed through the process. You get 1:1 care and you're not left alone whilst they deal with other customers. We recommend Clifton 100%.

Thought choosing 2 bathrooms would be incredibly hard. The man that advised me there was so helpful. Pointed out things I never thought of and gave me food for thought on how to renovate. Still to choose everything but now have a better idea. Superb service and attention to detail. Just need to work out my full budget now!

We recently purchased a bathroom suite from the Preston branch of Clifton bathrooms.
It was tricky making sure we got the right items to fit in the available space but Kellie was brilliant talking us through all the products available and giving us price options for the top end and lower end range of products.
Everything was delivered on time and we’re extremely happy with the bathroom and the service provided.
Highly recommended.

Southport showroom: had a great guy come out to my home to take photos and measure up. He was on time, polite and respectful.

I then met with Rob yesterday to go through options, and he was very welcoming, patient and helpful. He gave me lots of options and listened to what I wanted without pushing his own opinions on me. He thoroughly explained everything and made the whole process feel clear and answered all my questions. I would highly recommend their service and reliable expertise!

Just had Craig serve me such a great gentleman helped me out so much made sure it fitted in right outstanding customer service thanks buddy.

Never return your phone calls! Looking at other reviews people too are still waiting for "Ray" to call them back! Clifton Altrincham.
Bath less than a year old, two huge cracks appeared in Nov 24. Eventually initially after months of waiting we were offered a replacement bath only. After discussing with the returning fitter he advised against it due to the disruption to the tiles and bathscreen. So we agreed to a Bath Dr to repair through the fitter @ £270.00. Not covered by Clifton but some of it by the fitter. We have to cover the rest should we go ahead.
Clifton kept referring us back to fitter each time we queried anything! We want clarification from Clifton about still potentially receiving a new bath and making good all damage including new tiles etc as what would have happened in the first instance should we have accepted the removal of the faulty bath we would be left with damage broken tiles and a damaged shower screen.
Ray when you find time please return my husbands calls much appreciated! Tara appreciated your efforts just a shame about the Manager. Just rude!
Bath is cheap and we wish we'd have gone elsewhere now but looks like we are stuck with it.

P.S. Amelia - Marketing....No phone call from you yet either! You've got my mobile!!!

Waste of space! Clifton bathrooms crown road stoke on Trent. I sent an email on the 9/2/25 asking for advice regarding some ceiling cladding in my bathroom. This email was not responded to so I rang up over a month later. I know it went through because the manager on the phone whom it went to found it whilst on the phone to me. I asked for advice on the phone to her to which she advised that I get advice of a plumber. Well I am a plumber I told her but I’m asking about ceiling cladding. She didn’t really know (which isn’t the problem). I then said to her ‘look, do you want me to pop in and ask the lads at the counter’. By the tone of her voice I think she took offence to this a little bit and replied, ‘no, I’m the manager here and I’m the one who answers all the queries and emails’. Oh really, that’s funny! Why didn’t you bother responding to my email over a month then!? Rather than me having to ring up! When the conversation ended she said bye and put the phone down quickly. It’s indicative of customer service and the workplace in this country. People are too busy and get sidetracked constantly not completing their tasks like they should. And they couldn’t really give a toss about customers and this shows in the general tone expressed in conversations. If you can’t do your job, find another one!

We've had a main bathroom supplied by Minworth branch and were return customers for an ensuite. Lucy in particular at the Minworth branch has been great both times working through choices with us to arrive at the look and feel we were after. WF Bathrooms fitted both the bathroom and ensuite and communicated with Lucy directly to complete both jobs. We've been happy with the quality of the products. Where items needed swapping or returning along the way, this was managed without us driving back and forth.

Avoid Clifton Trade Bathrooms Altrincham – Worst Experience!

I had an awful experience with Clifton Trade Bathrooms Altrincham, and I strongly advise everyone to stay away.
• Took My Money & Supplied the Wrong Items – They charged me £6,000, but many of the items from the agreed list were not delivered, and some were completely incorrect. When I raised this, they kept ignoring my messages.
• No Refund, No Response – Despite multiple requests, they never refunded me for the missing/wrong items. Instead, they avoided responsibility and stopped responding.
• Deceptive Practices – Initially, they told me that the mirror was free, but later I was charged £200 for it. When I asked for clarification, I was given contradictory excuses.
• Terrible Customer Service – When I pointed out the missing items (shower, basin, trims, arms for the shower, and incorrect thermostats), they completely ignored the issue instead of resolving it.

This was a complete nightmare from start to finish. They take your money, supply incorrect items, and then refuse to refund or fix their mistakes.

If you are thinking about buying from them – DON’T! Look for a more professional and reputable supplier instead. I wish I had read a review like this before trusting them!