Crystal Windows & Doors Ltd Anmeldelser 

This place is overpriced, and the quality is just average. The original price they give you, which they immediately discount by 30%, is still double or triple what you'd pay elsewhere. Be careful with this old-school "family business" selling technique . Plus, their customer support is not that good at all. Shop around before you even think about using these guys.

Update: Crystal Window replied to this, saying it's not a genuine review. I emailed a manager at Crystal Windows, Michael Farley, on May 16th, and I still haven't gotten a reply. My Crystal Window order number is 145027.

They said in their reply that I haven't responded to their emails, but that's obviously not true because I'm the one who emailed them and never got a reply. The only email I got from them after installation was a generic one asking for a review.

Clean workmanship, clear information, professional staff

Rafael was efficient, thorough, pleasant. He did an OUTSTANDING job on my windows. He exceeded my expectations. I am very pleased.

The salesman was very knowledgeable and there was a good range of front doors and windows on offer.
The fitter was very professional and the standard of work good - he left my front garden tidy and took all the waste. The finance package was clearly explained

Some years ago Crystal replaced our windows. Due to their professionalism, 10 year guarantee, friendly staff and aftersales care, we decided to invite them back to quote for a new front door and porch windows. I was glad to see that none of the aforementioned has changed, albeit the salesman was a tad over familiar. The porch looks amazing and we couldn't be happier. Thank you.

We had a new set of Patio doors fitted. Clive initially came round and did the quote. He was really nice and not pushy. Martin came and did the survey for fitting, he was also very friendly and helpful. Marc came to fit the doors, he was very professional and we were really impressed with how quickly he fitted the doors on his own and how tidy he left our property after he’d finished. The doors are high quality perfect for our requirements.

It was delivered in a very professional manner
I am very happy with the job done and the quality of the doors

The staff was polite and friendly.

Great service from start to finish. Friendly proffessional service from salesman, office staff, surveyor and installer. Appointments were spot on and advise was good.

We had a porch installed .Can’t recommend highly enough. The standard of the work was excellent. Fast efficient polite throughout the whole experience. Extremely happy with them.

I deeply regret choosing Crystal Windows for my project.

The windows are, in my opinion, overpriced for the quality provided. From day one, I have experienced issues with draughts and poor sealing. Cold air circulates around the sides of the windows, which defeats one of the main reasons for installing new windows in the first place.

The hardware quality is also disappointing. The hinges feel flimsy, and the sliding mechanism at the bottom of the window does not operate smoothly and in my case broke after a couple of months. Even worse, if the window is accidentally opened in the wrong position, the handle can end up pointing upwards and the window opens at an awkward angle. The mechanism is different from most standard systems, making it very difficult to find helpful guidance online. Even YouTube tutorials do not seem to apply.

Customer service has been equally frustrating. When you report a problem, you may have to wait weeks, sometimes over a month, before an appointment becomes available. To make matters worse, the only appointment offered often requires you to take an entire day off work, with no precise time slot provided.

Overall, the product quality, after-sales service and response times have been extremely disappointing. Based on my experience, I would not recommend Crystal Windows and would advise potential customers to consider alternative contractors.

Crystal window gas replied that i have cancelled 2 appointment . This does not make any the delay to get a first appointment is over 1 months. If the windows were of a good quality customers would not have to call after sales service at the first place. The long waiting tike suggest I am not the only customer having issues. ...

Great service very professional installer very polite and clean workmanship
Great product well made

Responsive, reliable, efficient & honest. Install went ahead extremely smoothly & looks really great. We couldn't proceed intially due to circumstances outside of our control & a few months later when we reapproached Crystal to proceed, they said the quote had reduced due to cost of materials having gone down. I doubt many other firms would have been this honest. Well done Crystal & thank you most sincerely.

Arrived on time front door, garden door, garage door and garage windows was installed.
Excellent service.
The installer’s took the time to show me how the new lock worked.
Also informing me that the key was a security key.

Arrived on time front door was installed
Excellent. Making sure that the door was what was ordered.
Your installer took the time to show me how the new lock worked.
Also informing me that the key was a security key.

⭐⭐⭐⭐⭐

Crystal Windows – Absolutely brilliant service and outstanding results!

I recently had my new driveway installed by Crystal Windows, and I could not be happier with every part of the job. The whole team worked incredibly hard from start to finish — they arrived on time every day, were polite and friendly, and took real pride in their work. They kept everything clean and tidy while working, and nothing was too much trouble for them.

The final result is perfect! The driveway looks amazing, finished to a really high standard, and it has completely transformed the front of my house. I’m so pleased with how it turned out.

If you are looking for a reliable, hard‑working company that delivers great quality, I would highly recommend Crystal Windows. Thank you to everyone involved for a job well done!

We had a porch constructed by Crystal Windows this week and the whole process and final product was excellent. The guys, Stuart and Andy, were very professional and friendly. They arrived at the expected time and finished the job on almost exactly the time that they predicted. So, we are very happy with Crystal Windows and would use them again

Outstanding quality and service from start to finish

The work was not done properly and Eddie is not reliable at all, he will book appointment and will not turn up and not even inform me that he will not be able to make it.
Jason jumped my fence to get into the garden to do some work and I was scared, didn't know who was there and I complained to Eddie, Eddie asked me if there is anything wrong in jumping the fence to get in.
My experience was a horrible one, I have never seen anything like this

I am so very pleased with my new windows and front door, which were carefully and considerately fitted by such a lovely team. They went to great lengths to protect existing tiling, were thoughtful, kind, good -humoured, communicative, honest and extremely expert at their job. The transformation from dilapidated single glazed to really lovely quality double glazing was efficient and quick, despite the fact that the workmen had to travel long distances. They took the time to clean up too...my kitchen floor was left looking so lovely, I had to ask how they had achieved it! Thank you to a special group of lovely people, and thank you for what feels like a new home!