Cruden Homes  Anmeldelser 

From the point of expressing an interest in a Cruden new build to moving in January 2026, my experience has been extremely good. Peter, Michael and Mary in particular have been prompt with replies, helpful and friendly; all on site staff have been excellent and professional. I have had very few snagging issues and when I have these have been dealt with.
I believe my house has been designed well, the heating system is efficient and everything has a place and in its place.
The location is quiet although very accessible for the city centre.
I would not hesitate to recommend Cruden as a builder

Aaron and Ashley at West Craig’s have been brilliant from start to finish and made the process very enjoyable for our first home. Any issues raised were dealt with in a timely manner with no hassle. I would highly recommend Cruden and Aaron and Ashley

We feel incredibly lucky to have met Lisa at Longthorn Gardens in Shawfair, Edinburgh. Thanks to her, we were able to find the right home for us, something that wouldn’t have been possible without her support from day one.

Lisa has been fantastic throughout: approachable, honest, and always willing to answer any questions. If she wasn’t sure about something, she would find out and come back to us promptly, which we really appreciated. Her openness and transparency made the whole process much easier and more reassuring.

We are truly grateful for everything she’s done and for the key role she played in helping us find our perfect home. We would highly recommend Lisa to anyone looking for their ideal place

The great team.

I have recently moved into a new house build from cruden. Everything was as expected. The staffs were very supportive. Specially, Michael is very best person he supports every small steps. He suggest each moments upto completion of this process. He looks happy to work always.
Thank you cruden family to makes my dream true.

When our daughter suggested looking at the one of the Penthouses at The Avenue we went along and were met by Alison who introduced us to the development. The concept and the quality of the homes was appealing and when Alison showed us one of the villas we could see that this was a home that we could happily live in. Alison led us through the process of reserving the property and went the extra mile to show our family over The Avenue and the villa that we were choosing. She has helped enormously in making a big decision to move to a house very suitable for the years ahead.

I was given the keys to my New Build property in January. I was in contact with Mary throughout who gave us monthly updates on the progress of my property which was great to keep us in the loop. Since getting the keys for the property Cruden have been excellent in assisting us with various things such as trimming our doors and kick plates when we got our own flooring down. Peter and Michael also have sorted any snagging quickly for us quickly along with any other issues

Lisa clearly cared about us finding our perfect home and went way beyond her role to advise us about the whole process. She didn't just look to 'sell sell sell'. We had a great day out visiting and it has really helped us to start looking ahead. Thank you Lisa!

The entire process of purchasing our new home from Cruden—from initial enquiry to receiving the keys and moving in—was exceptional. Everything felt smooth, straightforward, and even enjoyable, thanks to the team’s professionalism and support throughout.
Ashley was incredibly friendly and supportive, always keeping us informed and up to date at every stage. Communication was consistently clear and timely, which made a big difference.
Aaron, the site manager, was equally impressive—approachable, helpful, and very quick to respond to any requests during the snagging process.
We’re also delighted with the quality and workmanship of our new home, which is of an excellent standard.
Overall, it was first-class service from start to finish, and we couldn’t be happier.

We recently moved into our new home, and the entire journey was nothing short of wonderful.

Jan, Willie and Michael have been warm, attentive and genuinely committed to making the process smooth and positive. Their communication, care and professionalism stood out at every stage.

We're truly grateful for the support and the personal touch they brought to the experience. Highly recommended.

From first point of contact with Ashley in September 2025 and thereafter my journey was made easy! A friendly, bubbly person who couldn’t do enough for me! Ashley was patient and always responded quickly to my queries & definitely always with a smile.

Site Manager Aaron, promptly took on board any concerns I had on my new 1 bedroom pad! All his crew who I met treated me respectfully with a smiling friendly demeanour and Aaron couldn’t do enough to resolve any issues I had, quickly and painlessly. Mark the plumber should also receive a mention!

Both Ashley and Aaron obviously love their jobs, and they are a credit to themselves and Crudens. Ultimately they are first point of contact for Crudens and they both provided a caring Customer Service to me. This should be passed on to Fraser Lynes CEO, I am sure there must be an in-house rewards scheme somewhere in Crudens for their staff!

They confirmed to me that I had made the right choice buying a Crudens home.

On that note just a few tips that Fraser might like to consider for future Crudens Homer owners
- A binder containing al necessary documents e.g.from instructions on Washing Machine, appliances Central Heating, Edinburgh Council recycling days printed calendar , general points of interest within the area that homeowners moved to. Although this can be obtained from websites it’s an unnecessary chore when this could be provided all in one place in a binder for homeowners.
- Welcome pack containing, sachets coffee, tea, sugar etc. Hand gel, or soap and dare I say it a Toilet roll!

Happy to discuss my suggestions ….. although everyone is different I just think a bit of welcoming pack would be appreciated. It doesn’t have to be expensive, sometimes it’s the thought that counts.

Everyone at Cruden has been a pleasure to deal with both during and after the purchase of our new home at Hawkhead. Isobel and then Jan were so helpful during the purchase of our house and answered all of the questions that we had. After moving in our snags were handled with no issues and in a timely manner by Michael and Willie. We had heard some nightmare stories about new builds so were a little nervous, but Cruden have been nothing but helpful across the entire process.

I was handed the keys to my new home in February and I have to say I have had a great experience. I was in contact with Mary who was great until the handover and since I have been in contact with Michael and Peter the site managers who have also been absolutely fantastic. The quality of the build is great and my snags were fixed promptly without fuss. A great experience all round!

Whole process from first visit to getting the keys for my new home was positive due to the professionalism and patience shown by the Sales Manager Jan. Jan was so helpful in helping with issues I had mainly due to problems with the sale of my old house. Once we moved in any snagging issue was dealt with quickly by the on-site team led by Site Managers Michael and Willie . Even issues that have arisen since team left have been dealt with quickly by the Customer Service Team

My review is to acknowledge the support of Brian Dewar and his Customer Service team and tradesmen at Cruden Homes.

When I raise new building snagging items from door
s, plumbing, drainage, sealants, carpets, and paintwork, Brian quickly arranges appointments to address these repairs efficiently and professionally. His team are fast, friendly, tidy and skilled in various trades, enabling swift solutions. Thanks for their customer support.

From the very start of showing interest buying a new Cruden home i dealt with Jan in the sales office. I have to say right from the start that Jan could not do enough to help me through the process she went above and beyond her role to help.

Lisa was incredibly helpful showing us around and telling us about the homes available at Longthorn Gardens. She answered my many questions and was very patient and understanding with our toddler running around. She made us feel comfortable and at ease, which isn’t easy when you’re looking at houses with a toddler.

We have had the best of service from visiting the site to pick a home right through to beyond our move in date. We dealt with Maureen at the Wellwater Grove development at East Calder and she was so welcoming and went above and beyond to accommodate all of our requests. From moving in, Matt the Site Manager has been amazing, nothing is too much trouble and any niggles we had were dealt with quickly and efficiently. He also has gone above and beyond to help us with any issue we raised. To be honest, we were very apprehensive about buying a new build as we have heard some horror stories but the service we have received and the quality and design of our house put any fears to bed. We are more than happy with our new home and would thoroughly recommend Cruden Homes to everyone ❤️❤️❤️ thanks and appreciation to Maureen, Matt and all the workers behind the scenes xxxx

We visited West Craigs Cruden homes in Edinburgh and from the start it was a very comfortable experience. They kept us informed at each step and we got the keys on time. Thanks to Ashely Ridley who made our journey a good experience.

Great experience from start to finish. Ashley has been amazing.

Recently purchased our forever home with cruden and could not be happier with the service and care we have received, sales team Mary and Sarah were so helpful through the purchasing phase and on and after handover day Michael and the other site agents/management have delivered top class service with any issues and problems we have encountered and been on the ball to get everything sorted. Derek the painter is a credit to your team so professional and works to a high standard. Also very approachable and a friendly manner which is always nice to see. Very happy with the service so far!