Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Vis mer
Selskapet har svart
Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Vis mer
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I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktopplysninger
27 Old Gloucester Street, WC1N 3AX, London, Storbritannia
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kathryn was extremely thorough and…
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Sharon, thank you for your feedback. We’re glad to hear Kathryn was thorough and helpful in making sure everything was correct for submission, including taking the time to call and go through each applicant with you.
Good response on messages but thats…
Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be processed. Only received £25 refund. The £8 a month subscription is a rip off and blamed the 'policy' when I cancelled my application - they did not cancel the subscription of £8. Absolute joke. I used another company and everything was very straight forward
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Victoria, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Svar fra CRB Direct
Thank you for your feedback. We’re delighted to hear Ross was able to support you so effectively. He’ll be pleased to know he made a difference during your experience.
Kathryn responded really quickly and…
Kathryn responded really quickly and was very helpful. Thank you.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Onyinye, thanks so much for sharing your feedback. It’s great to hear Kathryn was quick to respond and able to help you so effectively. We’ll make sure she sees your kind words. If anything else comes up, we’re here to support you.
Quick responses to queries I have .
11. august 2026
Svar fra CRB Direct
Hi Nikki, thank you for your review. We’re glad to hear our team was able to respond quickly and keep your queries moving without delay. We appreciate you taking the time to share your experience and are always here to help with anything else you need.
Kathryn 10/10
Kathryn was very helpful. She was very quick with the responses and helped me with my application. I found the application slightly confusing, however Kathryn helped me out a lot.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Charlie, thank you for sharing this. Kathryn will be really glad to know her quick responses and clear guidance made a difference for you. Even when parts of the application felt confusing, it’s great to hear she was able to step in and make things easier to navigate.
We appreciate you taking the time to leave this feedback.
I have cancelled my account they have…
I have cancelled my account they have monthly payment. Charges are very for basic DRB check. I don't recommend this for DRB check.
22. juli 2026
Svar fra CRB Direct
Hi Samsher, thanks for sharing your feedback. I’m sorry to hear about the experience you’ve described, especially around the monthly payment and the cost of the check. A member of our support team will contact you directly to look into this and help resolve the issue.
Very proactive and quick to respond and…
Very proactive and quick to respond and sign posting to relevant guidance.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Tsegai, thanks for sharing your feedback. We’re glad to hear you found the support proactive and that the guidance provided was helpful. We appreciate you taking the time to leave a review.
Very responsive assistance from Kathryn…
Very responsive assistance from Kathryn and website was easy to navigate around.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi David, thanks so much for sharing your experience. It’s great to hear that Kathryn was so responsive and that you found the website easy to navigate. We really appreciate your feedback.
Svar fra CRB Direct
Hi Correna, thank you for sharing your feedback. We’re really glad to hear everything went smoothly from start to finish. We appreciate you taking the time to leave a review.
I had a great experience with **Kathryn…
I had a great experience with **Kathryn at CRB Direct** while completing DBS application. Kathryn was extremely helpful, professional and friendly throughout the whole process. She explained everything clearly and made the application quick and straightforward. Excellent customer service from start to finish. I would definitely recommend Kathryn and CRB Direct to anyone needing a DBS check.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Imran, thank you so much for sharing your experience. We’re delighted to hear that Kathryn made your DBS application quick and straightforward. We’ll make sure Kathryn is recognised for the excellent support she provided. Thank you for recommending her and CRB Direct, we truly appreciate it.
Kathryn was really lovely
Kathryn was really lovely, very patient and rectified my mistakes. She made the process smooth and communicated well with me.
Thank you.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Lesley, thank you for sharing your experience. We’re glad to hear that Kathryn made everything smooth and communicated clearly throughout. Thank you again for taking the time to leave this feedback.
Stephen was quick to reply and provide…
Stephen was quick to reply and provide a suitable solution. Thank you Lucy
12. august 2026
Svar fra CRB Direct
Thank you, Lucy. We’re really glad Stephen was able to respond quickly and get everything sorted for you. If you need anything else, we’re here to help.
Kathryn at CRB Direct has been really…
Kathryn at CRB Direct has been really helpful in helping us process Enhanced DBS for our team. Her diligence has made the application very smooth. I will continue to use CRB Direct for future applications.
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Juan, thank you for sharing this, and for trusting us with your team’s Enhanced DBS applications. Kathryn will be delighted to hear your feedback. We look forward to supporting your future applications.
Kathryn has been very responsive in…
Kathryn has been very responsive in supporting us to process our DBS applications.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Julie, thank you for your review. We’re delighted to hear that Kathryn has been so responsive in helping you with your DBS applications. If you need any further assistance, our team is always here to support you.
Kathryn was very helpful in processing…
Kathryn was very helpful in processing our DBS application in a timely manner.
7. august 2026
Svar fra CRB Direct
Hi James, thank you for sharing your experience. We’re glad Kathryn was able to help process your DBS application quickly. We’ll make sure she sees your kind feedback.
Kathryn is very helpful
6. august 2026
Svar fra CRB Direct
Hi Sophie, thank you so much for your kind words. Kathryn will be thrilled to hear your feedback. We really appreciate you taking the time to share your experience.
Svar fra CRB Direct
Hi David, thank you for your feedback. We’re so pleased to hear Kathryn provided superb assistance. She’ll be thrilled to know her support made a difference. If there’s anything else you need, we’re always here to help.
Ross helped me through the application…
Ross helped me through the application and was extremely helpful
4. august 2026
Svar fra CRB Direct
Hi Nick, thank you for sharing your experience. We’re delighted to hear Ross was able to guide you through the application and provide the support you needed. We’ll make sure he sees your kind feedback.
10/10 service
Kathryn is always so helpful, quick at answering and overall lovely
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Freya, thank you so much for your kind words. Kathryn will be thrilled to hear this. We really appreciate you taking the time to share your experience.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.