Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Vis mer
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Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Vis mer
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I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktopplysninger
27 Old Gloucester Street, WC1N 3AX, London, Storbritannia
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good quick communication
1. september 2026
Svar fra CRB Direct
Hi Peter, thank you for your feedback. We’re really glad to hear the communication felt quick and straightforward. If you need anything else, our team is here to help.
DBS online experience summary
Completing such a large number of applications is an arduous task at the best of times, and even more so on the very day the new DBS legislation comes into effect. The updated requirements demand far greater due diligence and vigilance, creating heightened scrutiny and making an already complex process even more comprehensive to navigate.
Throughout all of this, communication was patient, and clear. It was grounded in integrity, and was guided with a sense of safety and steadiness that transformed what could easily have become an increasingly stressful experience into one I felt supported through with clarity and understanding. I am genuinely grateful for the care, professionalism, and reassurance provided.
1. september 2026
Svar fra CRB Direct
Hi Janan, thank you for taking the time to share such thoughtful feedback. Completing a high volume of applications on the day new DBS legislation comes into effect is never simple, and I’m glad to hear the process still felt clear and well‑supported throughout. Your comments about the communication mean a great deal. We’re truly pleased that the team’s care and professionalism helped turn a complex moment into a smooth experience.
Review
Review
I received replies quickly and efficiently with clear explanations as this was something I had not done before.
Ross was very helpful and patient in assisting with the completion of this application.
1. september 2026
Svar fra CRB Direct
Hi Christina, thank you for your review. We’re really glad to hear the replies you received felt clear and helpful, especially with this being your first time completing an application like this. Ross will be pleased to know his patience and guidance made the process easier for you.
Dear Sirs
Dear Sirs
Just to confirm my experience so far with your team
particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important clearance..
Thank you
Peter
28. august 2026
Svar fra CRB Direct
Thank you, Peter. We’re glad to hear your experience with the team has been positive so far. Stephen will be pleased to know his guidance has been helpful as you and your colleagues work through this process.
Svar fra CRB Direct
Hi Natalie, thank you for sharing your experience. We’re really pleased to hear you’ve found the process helpful and reassuring.
I have received great help from Ross
I have received great help from Ross, difficult as a first experience but much easier once he started helping me.
28. august 2026
Svar fra CRB Direct
Hi Valentine, thank you for sharing your experience. We’re really glad to hear Ross was able to make things easier for you, especially with it being your first time going through the process. It’s great to know his help made a difference. If you need anything further as you continue, we’re here to support you.
Svar fra CRB Direct
Hi Katy, thank you for your feedback. We’re really glad to hear Kathryn was great and that she was able to support you so well. We appreciate you taking the time to share your experience.
Kathryn was really helpful!
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward.
Thank you for your help and sorting this quickly for me.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Abbie, thank you for sharing your experience. We’re really glad to hear Kathryn was able to guide you through your first DBS check and make everything feel straightforward. She’ll be pleased to know her support made a difference.
We appreciate your kind words and are happy we could get everything sorted quickly for you. If you ever need help again, we’re here.
Kathryn is very helpful and quick to…
Kathryn is very helpful and quick to respond!
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Jack, thank you for sharing your experience. We’re really glad to hear that Kathryn was helpful and quick to respond. If there’s anything more you need, our team is always here to assist.
Excellent communication
Excellent communication
Aided the fast processing of DBS in time for the new ruling in September
25. august 2026
Svar fra CRB Direct
Hi Kerry, thank you for your review. We’re really glad to hear our communication helped make your DBS process quick and straightforward, especially with the new September ruling approaching. It’s great to know the team’s support made a difference. We appreciate your feedback and are always here to help whenever you need us.
Svar fra CRB Direct
Hi Rebecca, thank you for your feedback. We’re really glad to hear Kathryn’s communication made everything straightforward and easy. She takes great care in keeping customers informed, and your kind words mean a lot.
Very thorough and professional
Very thorough and professional. Always helpful and available. Overall a great experience
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Thank you for sharing your experience with us. We’re glad to hear you found our service thorough, professional, and consistently helpful. The team is always here to support you, and it’s great to know that this made a positive difference throughout your journey. We truly appreciate your feedback.
Great Service I would definitely…
Great Service I would definitely recommend this company
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Fiona, thank you for your review. We’re really glad to hear you had a great experience and would recommend the service. We appreciate you taking the time to share your feedback.
Really helpful through the process and…
Really helpful through the process and updated me every step of the way. 5 starts and really pleased with the customer service! Thanks again for your help.
24. august 2026
Svar fra CRB Direct
Hi Sam, thank you for sharing your feedback. We’re really glad to hear the process felt smooth and that you were kept updated throughout. It’s great to know the customer service made a positive difference for you.
Svar fra CRB Direct
Hi Kelly, thank you for sharing your feedback. We’re really glad to hear your experience felt prompt and easy, and Ross will be pleased to know his support made a difference. We appreciate you taking the time to leave a review.
Very prompt and efficient service.
Very prompt and efficient service.
Would highly recommend
21. august 2026
Svar fra CRB Direct
Hi Tracy, thank you for your feedback. We’re really glad to hear you found the service prompt and efficient, and we truly appreciate your recommendation. Thank you for taking the time to share your experience with us.
Svar fra CRB Direct
Hi Kaytee, thanks so much for your kind words. Ross will be really pleased to know his patience and support made a difference. We’re glad you had a great experience.
Kathryn at CRB was excellent any…
Kathryn at CRB was excellent any request for additional information were clear, concise, and delt with efficiently.
I was very happy with the service.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Thank you for sharing your feedback. I’m really glad to hear Kathryn provided such clear and efficient support throughout your application. It’s great to know her guidance made the process straightforward for you. We appreciate your kind words and are pleased you were happy with the service.
Easy to.undwrstand the instructions
Easy to.undwrstand the instructions.
Agent was very helpful and professionalism was showing excellent.
Handled my issue with friendly manner
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Kamal, thank you for sharing your experience. I’m really glad to hear the instructions were clear and easy to follow. It’s great to know our agent was both helpful and professional throughout, and that your issue was handled in such a friendly way. We appreciate your feedback and look forward to supporting you again whenever you need us.
Very patient with first-time applicants
Our business recently received a new opportunity to conduct services in schools, and thus required our staff to have an enhanced DBS check. I've never needed to apply before and therefore wasn't fully certain about the requirements and what applied to us.
After initially submitting my first application I was reached out to by Kathryn to support with submitting the application; she was extremely patient with my lack of knowledge and understanding of my business' needs and helped me get the application sorted exactly as I needed it.
She's currently helping with getting my remaining applications sorted.
A great team and service 🙂
19. august 2026
Svar fra CRB Direct
Thank you for your review. We’re glad to hear Kathryn was able to guide you through the enhanced DBS process and help clarify what was needed for your business. It’s great to know her patience and support made submitting your applications straightforward.
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