Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Vis mer
Selskapet har svart
Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Vis mer
Selskapet har svart
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktopplysninger
27 Old Gloucester Street, WC1N 3AX, London, Storbritannia
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful phone call
I requested a phone call with an account manager as I’d found some of the terminology relating to my DBS difficult to interpret. Ross clarified all the necessary information and went through my application in detail. I was also refunded a payment that was no longer required. A very helpful, personable and effective call which resulted in my application being processed very quickly. Thank you so much!!
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Katie, thank you for sharing your experience. I’m so glad Ross was able to clarify everything around your DBS and walk through the application in detail. It’s great to hear the call felt helpful and personable, and that the refund and quick processing made things even easier for you. We really appreciate your kind words and are delighted everything is now sorted smoothly. Thank you for taking the time to leave this review, it means a lot to the team.
Quick Response
Quick response and help to resolve queries to move the application forwards.
31. juli 2026
Svar fra CRB Direct
Hi Samuel, thank you for your feedback. I’m glad the team were able to respond quickly and help move your application forward. We appreciate you taking the time to share your experience.
Svar fra CRB Direct
Hi Huw, thank you so much for your lovely feedback. Kathryn will be thrilled to hear she made such a positive difference. Thanks for taking the time to share your experience.
Issues Resolved
After a call with Kathryn 07/08/26 she has restored by faith and been super helpful!
The message services is very slow when you are waiting to process something. There is a phone number but just directs you back to the on line messaging service.Would be great to have someone to be able to contact via phone with your queries!
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Kim, thank you for your feedback. We’re really glad to hear that your call with Kathryn helped restore your confidence. She’ll be delighted to know her support made a difference.
Enhanced Checks
I processed 4 checks the team were very helpful, with prompt responses to any questions that I had. I will definitely use them in future for our checks.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Claire, thank you for choosing us for your recent checks. I’m glad to hear the team were helpful and quick to support your questions. We appreciate your trust and look forward to assisting with your future checks.
This is just a money grabbing scheme
This is just a money grabbing scheme, as a business I needed to do a basic DBS check on my employee, paid the exorbitant fees (£45 registration fee and £78.5 for the DBS check which is normally £21.5!) and submitted the form, to find out after 3 days that the check has not been done as they are waiting for ID verification, which we didn't know or received any notifications for, and that I have to send a link to my employee and ask them to pay another £15 to do this and send me the results so this can be proceeded! This is just ridiculous and actually creates hurdles instead of solving any problems, just ask people to do the DBS check themselves and send you the results and reimburse them for it! at least this way it's cheaper and faster!
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Sina, thank you for taking the time to share this feedback. We’re sorry to hear about the issues you’ve described. A member of our team will contact you directly to go through your DBS application and help resolve this as quickly as possible.
Svar fra CRB Direct
Hi Samuel, thank you for your feedback. We’re glad to hear the communication felt clear and made the process simple and easy to follow. If you need anything further, our team is here to help.
Kathyrn was very helpful
Kathyrn was very helpful, efficient and informative.
Thank you!
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Valerie, thank you for sharing your experience. Kathryn will be delighted to hear your kind words. We’re glad she was able to be so helpful, efficient and informative during your visit. If you need anything else, we’re always here to support you.
Clear, concise, timely & polite.
Alisa has been my contact for the past few applications for Enhanced DBS checks and has been clear and concise with any queries she had.
Alisa also has processed the applications in a timely manner and all dealings have been polite plus efficient.
Thank you Alisa
27. juli 2026
Svar fra CRB Direct
Hi Gary, thank you for taking the time to share this. Alisa will truly appreciate your kind words. It’s great to hear she’s been clear and concise with your queries, and that her timely, polite and efficient support has made your recent Enhanced DBS applications straightforward. We’re glad she’s been able to help each time.
Just got few information from you which…
Just got few information from you which not quite satisfied
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Sajid, thanks for sharing your feedback. Trustpilot has asked you for a bit more information, and once you reply to that request we’ll be able to locate your application and help you properly. Please respond to their information request so we can get this sorted for you as quickly as possible.
Quick and professional
Ross was very helpful and quick to respond to messages. Very professional in his approach.
24. juli 2026
Svar fra CRB Direct
Hi Laura, thank you for sharing this. Ross will be pleased to know his helpful approach and quick responses made a difference. We’re glad his professionalism stood out during your experience.
Kathryn was very helpful and explained…
Kathryn was very helpful and explained the process well and what was needed to be done to change little things in my application. Thank you to her for making it easier for everyone.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Chris, thank you for sharing this. Kathryn will be so pleased to know her clear explanations and guidance helped make those small changes in your application easy to understand. We’re glad she was able to make the process smoother for you and everyone involved.
Svar fra CRB Direct
Hi Martin, thank you for your kind words. We’re glad you found the service helpful and professional, and it’s great to know our team was quick to reply. We appreciate you taking the time to share your experience.
Easy to understand website
Easy to understand website, and great support
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Tim, thank you for the great feedback. We’re really glad to hear the website was easy to use and that our support team could help when you needed it. We appreciate you taking the time to share your experience.
The service was very good and helpful
The service was very good and helpful. The process was made easy thanks to the help I received from Kathryn and Stephen.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Matt, thank you for the kind feedback. We’re really glad to hear the service felt helpful and straightforward for you. Kathryn and Stephen will be delighted to know their support made the process easier. We appreciate you taking the time to share your experience.
Kathryn was really efficient and very…
Kathryn was really efficient and very professional
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Sagheera, thank you so much for your kind words. Kathryn will be delighted to hear your feedback. She prides herself on being efficient and professional, and it’s great to see that reflected in your experience.
Called me back straight away to resolve…
Called me back straight away to resolve my issue. Very helpful.
21. juli 2026
Svar fra CRB Direct
Hi Stephanie, thank you for sharing this. I’m glad we were able to get things sorted quickly for you, and it’s great to hear the support was helpful.
Website was difficult to navigate…
Website was difficult to navigate resulting in having to purchase a business account as a sole trader and still not being able to apply for the CRD check I needed. Then when I did find a link to apply, it was charged at over £100 and again wasn't enhanced as needed despite it saying they offer enhanced DBS checks. A huge waste of money! Customer services are only accessible via chat which then takes 3-4 days to get back to you, which meant this has been a prolonged event that I don't have time for as a busy professional. I would just avoid them! I have cancelled any transactions I have
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRB Direct
Hi Chloe, thank you for sharing your experience, and I’m really sorry for the delays and the confusion you’ve had while trying to complete your check. This isn’t the level of service we want anyone to have, especially when you’re trying to get something sorted quickly as a busy professional.
A member of our support team will contact you directly to get this resolved properly and make sure you’re not left chasing things any further.
Thank you for giving us the chance to put this right.
Kathryn has been extremely helpful and…
Kathryn has been extremely helpful and efficient
20. juli 2026
Svar fra CRB Direct
Hi Emma, thank you so much for sharing this. We’re delighted to hear Kathryn has been so helpful and efficient, we’ll make sure your feedback reaches her.
Very happy with the help received 👍
20. juli 2026
Svar fra CRB Direct
Hi Scott, thanks so much for your kind feedback, we’re really glad to hear you had a great experience. If you ever need anything else, our team is here to help.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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