Cox Motor Group Anmeldelser 

I recently bought a Honda Jazz from Cox motor group, Southport the salesperson whom I dealt was Tom Flynn, I have rated five stars because of his professionalism and patience, there was no pressure he just dealt with the deal consummately would recommend him to any of my Family/Friends 👍thanks again Tim…

If you have a gut feeling about walking away from a Dealer, then go with your gut 😀

I wish I went with my gut feeling and walked away from
Southport Chery (Cox Motor Group) and the Chery car brand.
From being told I was wasting the Salesman's time, to receiving a car not fit for purpose, it has ruined my experience, and I am paying for it now 😩

Chery Tiggo 7 PHEV
- Steering is veering to the left (was in Dealer and Wheels Aligned twice, but no fix as it was the same when I drove out of the Dealer).
- Sunroof has a rattling noise all round it when closed (Dealer said no fault found).
- Drivers Seat moves when accelerating, braking and turning. (Dealer said no fault found)
- Knocking noise in boot compartment (Dealer tightened locking mechanism, but it has just made it worse, as it clunks very loudly when opening and closing the boot).
- Paintwork chipped on a rear door handle (they replaced the handle after 4 months).
- Noise coming from the from the front wheels, that sounds like a bird is in there.
- The Supagard that was applied on the inside looks like a 2 year old slapped it on.

I rejected the car after 29 days, but the Dealer said they would replace it for me, as a 'gesture of goodwill'. They said they would need £500 extra for the newer car. I stupidly agreed to do this (but not the extra £500, as I know they made at least £3000 on my Part Exchange when they sold it).
This was in March.

I have now been advised that I can still exercise my rights to Reject the car, which I told the Dealer I would be doing but Southport Chery are saying they do not accept the rejection.
I am also going through the Finance Company's complaints procedure, and the Financial Ombudsman. I have also created a Facebook Page, if anyone would like to visit:

Southport Chery (Cox Motor Group) Poor Service

I really did not need all this stress, and should have been enjoying a new car.

I have now asked for a refund on the Service Plan I purchased, and was told it would take 2-3 weeks, as Chery would need to refund them first. This is incorrect, as my transaction was with them, but I will give them the time.

TRUST YOUR GUT😀— feeling stressed at Southport Chery.

Elliott and Mike were excellent. Elliott took us all through the sales process, gave us a test drive in a similar car and answered all our questions. We have known Mike for several years and he facilitated the transaction perfectly.

I enjoyed the experience of changing my car here. The process was both friendly and professional. I was impressed by the staff, particularly Nick and Olly.

Csilla the sales lady that handled the transaction was great explained everthing as we changed cars and part ex requirments 5star rating for her

thanksCsilla lovely to meet you
Mr hugh lawson

Very welcoming, open, listening, transparent and co-operative. Possibly the best customer experience I've had in many years of car buying

Charlie was very polite and helpful right through the process. Enjoyed doing business with him!

We recently bought a CRV from Honda Kendal. The Customer Experience Specialist (Salesman),
Andras was friendly, professional, and extremely helpful throughout the whole process. He made everything straightforward and stress-free, I wouldn’t hesitate to recommend Andras and the team to anyone looking to buy a new or used car. Thank you

Superb interaction from the start with Emile, who did everything he could to meet my needs. Emile was very good in explaining the various technical aspects of the vehicle and was very patient.

I was promised a refund of £500 on 24th April to be back in my account the next day, after 5 visits to dealership I finally got £450 refund on 29th July, with no explanation for the deduction. Eventually found out it was for petrol which I had been added to my account without my knowledge. Very difficult to get help, phone calls not always returned, no apologies. I have bought several cars from Honda Southport, and had them serviced there, dissapointed with unexpected poor service.

The Customer Experience Specialist Josh was our main point of contact and was polite, enthusiastic,and knowledgeable. He guided me through the purchase process. Without his assistance it would have been so much more difficult to buy a great car. I am delighted with the outcome.

Liam excellent salesman. Knew facts and explained things clearly. Explained option and had a test drive

recently bought my new car from Chery/Honda Kendal, and I had a fantastic experience from start to finish. Andras was friendly, professional, and extremely helpful throughout the whole process. He made everything straightforward and stress-free, answered all my questions, and ensured I was happy with my new car. I wouldn’t hesitate to recommend Andras and the team to anyone looking to buy a new car. Thank you again!

We came to look at a vehicle we saw and was walking around outside, we were approached by the manager Andrew which we didn't know straight off he was outside doing something and saw us, he was so polite and not pushy and many sales men can be by past experiences. He said come in and look at the one in the show room if you would like or we can get a key and sit in the one In carpark if we wanted. We came in and was looking and he said Nathan would be over if we needed any help. What a nice man he was. He was very approachable and friendly. We have had such nice people in there when we have gone in and also the lady's on the booking area , which Nathan helped me do as I wanted some sill protector putting on. We just feel this has been such a nice easy experience . Nathan is soo helpful getting us set up signing documents it was no trouble to him and I know you all probably thinking , well he's selling you a vehicle but I am more than impressed it extended further than that , we spoke about other things and not just cars , he genuinely has a good heart and will help you in any way possible ,a credit to have has staff , which i know having a business and the difference in people you meet or employ .There was one other chap was also helpfull not sure his name but was a honda salesman too I wanted to say he also was nice and approachable and helped us if Nathan needed him. There is nothing more I can add to this as i have no negatives to add, except what a great experience and have told others which I only do if I feel they worthy of a mention. No matter your age Nathan has a good repore with people of any age and will help were he can . The manager of this garage Andrew is a very approachable and helpfull man too. This blackpool cox motor group is would very highly recommend.

Absolutely outstanding experience with Craig at Lancaster Volkswagen. From the very first conversation, Craig was friendly, approachable and genuinely down to earth.

He’s incredibly knowledgeable and professional, but without any of the usual pushy salesman attitude.
He was upfront, honest and made everything feel completely effortless.

You can tell Craig genuinely cares about his customers and takes pride in giving them a great experience. Nothing was ever too much trouble, and he went above and beyond throughout.

Craig is an absolute credit to Lancaster Volkswagen, and I honestly couldn’t recommend him highly enough.

If you’re looking for a car, I’d definitely ask for Craig. a genuinely top class salesman and an all round great guy!

With a history of buying cars from Kendal Honda, I was not expecting to do so again soon after the last purchase as I was satisfied with the hybrid Honda H-RV car. A persuasive Cox Motor Group financial offering concerning PCP interest rates made me reconsider. The result, after road testing a sporty Honda Z-RV, was a new H-RV. The 'Sport' mode of the H-RV works well enough when extra zip is required, and fuel consumption is excellent. The transaction was well handled by Elliott Cook. There is a process concerning administrative and financial elements that requires various computer interactions and signings, for which Elliott provided good support. Plain language versions of lengthy legal documents and a written outline of the steps involved would have made the process less demanding than was the case.

Sam was very professional, great customer care giving us plenty of updates and even coming in on his days off to work round our schedule. Very happy with the car and exceptional service from Sam. Would highly recommend

My enquiry was responded to quickly and Mark was professional, friendly and helpful. Fantastic customer service!

Five star serve from Sam
Very knowledgeable

we bought from blackpool honda and had great service with everything we’ve had the car a good few months and recently needed some help with little things on my car which nick helped with straight away