Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Do not order from this company they lie when you buy and say it’ll ship within two weeks and then you get an email and says it’s not going to deliver to almost 4 weeks later. It is a classic bai... Vis mer

Vurdert til 1 av 5 stjerner

VERY DISAPPOINTED While I understand I may have misinterpreted the dimensions when placing my order, the price point is extremely misleading and strongly implies a much larger, more substantial pr... Vis mer

Vurdert til 1 av 5 stjerner

Be careful with this company - I purchased their best "premium" cover material with a 10 year warranty. I read the warranty - IT IS COMPLETELY USELESS. They have so many exclusions that ALL the things... Vis mer

Vurdert til 5 av 5 stjerner

I've never written a second review months after installing a product, but felt compelled to do just that re our Coverstore purchase made Fall, 2023. We purchased 8 custom covers and just removed them... Vis mer

Informasjon om virksomheten

  1. Utemøbler
  2. Bilutstyrsbutikk
  3. Gardinbutikk
  4. Møbeltilbehør
  5. Butikk for hagemøbler
  6. Husholdningsbutikk

Skrevet av virksomheten

At Coverstore, we've been protecting what you love since 2005. As a family-owned business, we take pride in providing top-quality covers for all of your outdoor and indoor storage needs. Our mission is to keep your possessions safe from the elements and everyday wear and tear, so you can enjoy them for years to come. We offer a wide variety of products, including the best patio furniture covers, grill covers, and car covers on the market. To match every need and budget, our covers are available in four material tiers — Classic, Elite, Ultima Ripstop, and Prestige — so you can choose the level of protection that's right for you. Every cover comes with up to a 10-year warranty, giving you peace of mind knowing that your investment is protected. We also offer custom and standard sizing options, ensuring that you get the perfect fit for your item. At Coverstore, we're dedicated to providing exceptional customer care. Our team is always available to answer any questions you may have and help you find the perfect cover for your needs. We want you to feel confident in your purchase and know that you're getting the best quality and value possible. In addition to outdoor covers and décor, we also offer a variety of indoor storage solutions. From holiday storage to garment bags and beyond, we have everything you need to keep your home organized and clutter-free. Trust Coverstore for all of your protective cover needs. With our wide variety of products, exceptional quality, and dedicated customer care, we're confident that you'll love our covers as much as we do.


Kontaktopplysninger

1,8

Under middels

TrustScore 2 av 5

75 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Avoid at all costs!

Warranty is a joke. My cover tore from normal use two years into a three year warranty. Customer service said I wasn't using enough air bags underneath so the warranty is void. Nowhere in the original purchase agreement did it say that. A $400 furniture cover should not break after two years of light use. I don't live in a area that gets snow or extreme weather. Do not buy!

29. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Coverstore

Thank you for reaching out and sharing your concerns. We genuinely understand the disappointment you're feeling with the decision we've reached and want to take this opportunity to further explain our stance.

Upon thoroughly reviewing your case, we've concluded that our initial decision remains consistent with our warranty guidelines. We recognize that this might not be the outcome you were expecting, and we're sorry for any frustration or inconvenience this decision may have caused you.

Our warranty is structured to ensure fairness and to safeguard against material and craftsmanship defects. It's crucial to understand that normal wear and tear does not fall under defect coverage. Additionally, It's important to note, that our warranty also considers the necessity of proper care and maintenance for the durability and effectiveness of our products.

Recommendations like the use of air bags are made to mitigate issues such as water pooling, which can lead to early wear.
We value your patronage and are aware that this situation may have influenced your opinion of our offerings. To show our dedication to your satisfaction, we're extending a discount for your next purchase with us.

Should you have any more questions or require further assistance, please don't hesitate to get in touch.

Vurdert til 1 av 5 stjerner

There measurements on the cover

There measurements on the covers when ordering are not accurate. All to large. I measured 3 times. So I had to pay shipping back of course. I love losing money for no reason.

10. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Coverstore

Hi Scott, we are sorry to hear that your covers did not fit your furniture. One of our customer care representatives will be reaching out to assist you.

Vurdert til 5 av 5 stjerner

Many covers over the years

We have purchased many covers over the years as we have added furniture. The only thing that it cannot withstand are squirrels attempting to escape in their confusion and our own mishandling. We have also purchased custom covers which meet the same standards. The Coverstore is the only place we go to.

27. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

BUYER BEWARE

BUYER BEWARE. I purchased the prestige version of these covers with the 10 year warranty. After less than one year of use, terrible mold growth developed on the inside of all of the covers. The warranty on the web site says “For the duration indicated, we warrant our products to be free from material defect and product construction and performance flaws not attributed to normal use.” The main reason why I keep my furniture covered is to prevent mold growth on my outdoor furniture. These covers certainly do not perform adequately to protect outdoor furniture in a humid environment (I live in Florida). I contacted Coverstore about this issue and they provided me with ways to clean the covers (which did not work) and insinuated that I had put the covers over wet furniture which caused the mold to grow. I have never done this. They did proceed to offer me 40% off the purchase of new covers, but even with the discount, I would have to spend another $1,000 plus for the same covers that failed the first time around. I am extremely disappointed with this company with their unwillingness to honor their warranty.

30. september 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bought a cover for my Z4 BMW and din…

Bought a cover for my Z4 BMW and din not use it immediately because the existing one still have some life left in it. When I did install it a month or so later I discovered it didn’t come anywhere close to fitting. I asked the company for an exchange but they refused stating it was past the return date. Took the issue to PayPal but they folded as well. Ordered another cover from a different vendor and received what I expected…a cover that fit…this company could learn a lot about sensible customer service.

16. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid doing business with Coverstore

Bad product, bad service, bad communication.

20. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Coverstore

We sincerely apologize for any inconvenience you may have experienced with our motorcycle cover. Our team has made every effort to assist you, but unfortunately, we were unable to gather essential details that would have helped us pinpoint the root cause of the fitment issue.



Understanding how the cover fits on your specific motorcycle is crucial since each bike may have unique accessories or configurations that could affect the fit. Additionally, there might be a discrepancy in the product mapping on our website, and your input would have been invaluable in identifying and promptly correcting any errors.



Please know that we take every complaint seriously and conduct thorough investigations into all reported issues. We found that our support team worked diligently and promptly to address your concerns, aiming for a resolution.



Regarding your intention to post a negative review across multiple platforms, we empathize with your frustration. However, we have provided you with a return label so that you can send the product back for a full refund. We hope this gesture demonstrates our dedication to ensuring you have a smooth experience, even if the product did not meet your expectations.

Vurdert til 5 av 5 stjerner

Happy in California!!

This is my second order from Coverstore! My patio furniture remains unscathed after four years! The quality of their product is excellent! Fortunately, our weather in San Diego offers some extended length to these covers! I am very satisfied with the quality.

14. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Workmanship was Topnotch

For being custom made, the cover arrived in reasonable time. The quality of the Elite cover was excellent. The measurements were exactly to specifications and fit our table perfectly. The extra clinch straps for around two of the table legs will be a great help in keeping the cover in place during windy days. Very pleased.

25. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I've had several Coverstore products…

I've had several Coverstore products for almost two years now and I must say how pleased I am about the quality of the products and their ability to withstand the weather and protect the patio table, chairs, spa cover, lounge chairs and extra stacking chairs. Kudos to Coverstore and when necessary, I'll definitely shop again. Best regards, Bill Barrick, Costa Mesa, CA

5. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I'm using my 2nd Coverstore car cover…

I'm using my 2nd Coverstore car cover for my 1995 Jaguar. This one is superior to the 1st....material, elastic, fit. The 1st is now on my 1995 Volvo. I only use them in the summer here in So Calif. Ordering was easy and I received the product quickly. I won't hesitate to order from Coverstore again when the need arises. Great product and service!

5. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

A must read.

We have purchased a few great covers.
Great fit on tables and fire pits.
Our lounge chair covers fit great also but have completely torn down on corners on both chairs. Would love to know if they would repair or replace them. Purchased last year. It is a great company and love their products.

5. april 2023
Anmeldelse skrevet uten oppfordring
Logoen til Coverstore

Svar fra Coverstore

Hi Kathy!

Thank you for taking the time to leave a review of our covers! We are delighted to hear that you have had a great experience with the fit of our covers on your tables and fire pits.

However, we apologize for any inconvenience caused by the tearing of your lounge chair covers on the corners. We understand how frustrating this can be.

Please visit our website at https://www.coverstore.com/warranty-info to determine if your products are still under warranty and to begin the claims process. You will need your order number and email address used to place the order.

We appreciate your feedback and are glad to hear that you are a satisfied customer of our company. If you have any further questions or concerns, please do not hesitate to contact us. We value your business and look forward to serving you in the future!

Vurdert til 5 av 5 stjerner

Top Notch

I have now ordered several coverstore products. I've always ordered the top line quality and have gotten what I paid for. All my off the rack and custom products and have lasted for at least 2 years now with virtually no wear. Really pleased with this company.

5. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bait and switch and they don't stand…

Bait and switch and they don't stand behind their work. Purchase at your peril.

1. februar 2023
Anmeldelse skrevet uten oppfordring
Logoen til Coverstore

Svar fra Coverstore

Hi Michael,

We are sorry to hear that you had a poor experience with our company. We apologize for any inconvenience caused by our service, and we would like to address your concerns.

However, we were unable to find any records of past communication with our customer care team, which makes it difficult for us to assist you with your specific issue. We encourage you to contact our customer care team directly by visiting our Help Center at https://www.coverstore.com/help-center#contact_form. Our team will be happy to assist you in any way possible to resolve any issues you may have experienced.

At Coverstore, we strive to provide excellent customer service and high-quality products. We understand that we may have fallen short of your expectations, and for that, we apologize.

We appreciate your feedback and would like the opportunity to make things right. Please reach out to our customer care team, and we will do everything in our power to resolve any issues you may have experienced.

Thank you for your business, and we hope to have the opportunity to serve you again in the future.

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