Co-op Funeralcare Anmeldelser 

From when we walked in the door to when we left everyone was pleasant and helpful. The lady who took us through the types of plans that the C0-OP offer was very thorough, explained everything in detail and always asked if we had any questions. We chose the CO-OP because they are a trusted long standing business. Their plans are backed by the FSCS which gives us peace of mind. Unlike some other funeral plans where it is possible to lose your money.

Great member if your staff came out and made it very easy

All the staff are very polite and helpful. They explain everything step by step and answer any questions asked. Thank you again.

The staff were very helpful and professional. We were very pleased with the way it was sorted for us. Lots of information to help us.

It was a simple phone call dealt with by a clearly experienced person who knew very well how to deal with what must be one of the most sensitive and personal experiences a person has to deal with at some time in Their life.
A very easy transaction dealt with efficiently.

Staff were great at the co op funeral care in beeston . Doing a plan only takes an hour and is very straightforward. Zoe who helped me with making a plan explained everything all the different packages you can get and what it includes. Very happy with the service I got I recommend co op funeral care

Excellent manner of the representative

Explained all options available, very sensitive to my situation and very helpful. No pressure and time given to discuss and think about what was needed. Shelly was great and explained everything that I needed to know.

Easy to navigate the site, good choices and easy to pay, all good.
Funeral may be different but then I won't care at that point!

Trusted name and slightly cheaper than other local undertakers

A very nice and welcoming and comfortable meeting with Tracey. Talked us through everything that we need to do.

I was extremely well looked after. The different choices I could make were explained to me and no pressure to decide which one

Was helpful staff, didn't push me into anything! All done now so my children don't have to worry about it!

I chose Coop Funeral care because of their reputation. They are a well established funeral care provider with national coverage. Their website is easy to navigate, with all relevant information that you need. Completing purchase of my silver cremation plan online took about fifteen minutes. Payment of deposit was secure and setting dates for direct debits was easy. Their service includes ongoing advice if required.
I am pleased with my purchase. Excellent service received with ongoing support. Thank you

Prudhoe branch customer service was brilliant. They were so helpful. Lady who came and met me was really nice. My only gripe was the prices had gone up day before I went to meet her. I went to the branch as I felt everything is done online these days and I wanted to talk to a real person. I do feel though that when someone contacted me to arrange the appointment I should have been told about the price increase in which case I would have given in and gone online. It was a £200 increase so pretty hefty. Apart from that everything went smoothly and happy with the plan

Co-op Livingston

1)started by being greeted with "Hi guys" not at all professional, though according to the person I complained to, it wasn't meant to be disrespectful, If that is so, someone needs more training in how to greet and deal with grieving families.

2)then when trying to set up the photo slide show it wouldn't work. phoned helpline several times with them all saying it had to be a certain way to no avail until we got the one and only person who knew what they were doing and gave the right information. It turned out it wasn't even Co-op personnel but a firm who had been suncontracted. Talk about stress levels at the top of the thermometer

3)Were told there was a charge of £20 per day if you overran 21 days which we had to because of holidays and people trying to get here. we thought this was a legal matter but upon checking with UK funeral director website there is no time limit on when you can have a funeral. No-one explained what the £20 charge was for though we asked.

4)when we got the bill it stated there was a coffin and gown included. we had given clothes and mementoes and wanted to check why it didn't say that. Incorrect details that upset us greatly as we thought he had not had the things prepared by his grandchildren in with him

5)The bill was actually prepared on the very day of the funeral, extremely tactless . It could have been done actually while the funeral was taking place and most certainly before my husbands ashes had got cold. I thought it was grasping and crass to date it the day of the funeral but when I queried why so quick to issue the bill when there were three weeks allowed to pay, that wasn't even answered

I complained to the Co-op but they decided there was no sign of anything being wrong. Of course they wouldn't ever agree their staff were unprofessional or tactless. If they think their staff behaved appropriately and with respect someone definitely needs more training on how to deal with grieving families.

It made an already very difficult and distressing time even worse

The staff at the Billingham branch (Judith & Anna) recently helped me & my sister to arrange our mam's funeral, as they had done when dad died in 2023. In both instances they have been brilliant, making the process as stress-free as possible under the circumstances, and dealing sensitively with all interactions with the bereaved. The office staff, funeral director and team were professional at all times, but with a human warmth that really does help.
I would have no hesitation in recommending Co-op Funeralcare based on my experience with the Billingham branch.

Very professional service. Everything clearly explained, and the plan set within our own wishes.

Definitely a great service at such a sensitive time, June was wonderful and definitely took us through and guided us on things with sensitivity and care. Even when things got a little tense and there were hiccups June handled very well and was able to find ways of making it work very well. Funeral Directors were very professional and very helpful on the day too. Would highly recommend