ContactsDirect Anmeldelser 3 469

Very helpful customer service! Received my lenses quicker than expected

Contracts Direct is a great affordable company with professional customer service representatives.Thank you, returned happy customer 😀

Could not change my password. Customer service rep was impatient and RUDE. Treated me like a child. Tried a chat session and the rep must have decided to take a coffee break and left me waiting until I finally logged out. Unless I hear from management, this will be the last I will order from this company.

I feel like I should have received an email letting me know when my replacement for my contacts was shipped with a tracking number, so I could have kept on the lookout for them and known when I would get them instead of me having to call Contacts Direct.

I ordered lenses with a current and valid prescription, CD contacted my clinic to verify and my clinic returned the request with a wildly different prescription, from -5.50/-5.00 to +5.50/+5.50. Not only was the power wrong, but this would indicate that I went from being nearsighted to far sighted. This didn’t flag anything, I was not contacted about the change, and the wrong lenses were sent anyway . I have gotten nowhere with customer service, they say they are working on it, but I haven’t heard anything from them in days, I have returned the lenses, but have not been reimbursed or sent the correct lenses, all while I am out of lenses. I just want my money back or the correct lenses sent. A overall terrible experience.

Very quick and smooth process.

Very fast delivery and better pricing than the office

Best price, good service, on time delivery!

Easy to find the contacts that I needed, the website leveraged my Eyemed insurance, and it was easy to upload my prescription

Cancelled my order but no email sent. Cannot get a human being to talk on the phone although this is an option to contact. They only want to help via 'message links' and chats. Frustrating as they cancellation on my account does not specify what the issue was.

Really great customer service and super fast shipping! Ordering was a little confusing - I wear multi-focal lenses and every other site I have ever used to order contacts has the "near" and "distant" designation on the product page. On this site, the N and D designations are considered separate so I had to search for and order two separate products. Not intuitive at all.

The entire buying process was great and seamless from beginning to end

Quick delivery with well communicated eta. Was able to easily apply insurance benefits. Easy order process. Great price

This is what ordering context should be like. From the ease of finding my prescription to uploading my prescription to the discount I received and the fast shipping I could not be happier with this company

There is no place on the shopping cart or payment screen to enter the coupon code. This has happened to me on my last two orders. I feel that this is VERY misleading if not illegal. Very disappointing.

Fast and efficient got my lenses very quickly

Very easy to order online,shipment was fast and communication was great.

You didn’t respond to multiple messages regarding a return of an order - my daughter’s contact lenses.

They sent me the wrong prescription of contacts for a large order.