Customer service sounds kind polite professional and efficient. I had called to inquire if I could get the discount offered for purchasing a year's supply. I was accommodated. I also really appreciat... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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It's frustrating that I have to put in everything every time like uploading our Prescriptions Every time. Having to verify the Doctor with every order when those things do not change over the course... Vis mer
I have been using this website/company for a few years now. I always get my orders quickly and accurately. Using insurance is easy and they seem to have decent prices. I appreciate the ability to rene... Vis mer
I was able to find the brand of contacts I use easily, the price was the most competitive of others, and my order arrived WAY faster than expected. I have a very tricky prescription that usually take... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Order quality contact lenses online with or without insurance benefits with ContactsDirect. Shop today and receive free shipping with any order of contact lenses.
Kontaktopplysninger
Luxottica Place 4000, 45040, Mason, USA
- contactsdirect.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful customer service
Very helpful customer service! Received my lenses quicker than expected

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Contracts Direct is a great affordable…
Contracts Direct is a great affordable company with professional customer service representatives.Thank you, returned happy customer 😀

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Customer service was terrible!
Could not change my password. Customer service rep was impatient and RUDE. Treated me like a child. Tried a chat session and the rep must have decided to take a coffee break and left me waiting until I finally logged out. Unless I hear from management, this will be the last I will order from this company.

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I feel like I should have received an…
I feel like I should have received an email letting me know when my replacement for my contacts was shipped with a tracking number, so I could have kept on the lookout for them and known when I would get them instead of me having to call Contacts Direct.

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Without Lenses or Refund…
I ordered lenses with a current and valid prescription, CD contacted my clinic to verify and my clinic returned the request with a wildly different prescription, from -5.50/-5.00 to +5.50/+5.50. Not only was the power wrong, but this would indicate that I went from being nearsighted to far sighted. This didn’t flag anything, I was not contacted about the change, and the wrong lenses were sent anyway . I have gotten nowhere with customer service, they say they are working on it, but I haven’t heard anything from them in days, I have returned the lenses, but have not been reimbursed or sent the correct lenses, all while I am out of lenses. I just want my money back or the correct lenses sent. A overall terrible experience.

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Very fast delivery and better pricing…
Very fast delivery and better pricing than the office

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Easy to find the contacts that I…
Easy to find the contacts that I needed, the website leveraged my Eyemed insurance, and it was easy to upload my prescription

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Cancelled my order but no email sent
Cancelled my order but no email sent. Cannot get a human being to talk on the phone although this is an option to contact. They only want to help via 'message links' and chats. Frustrating as they cancellation on my account does not specify what the issue was.

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Really great customer service…
Really great customer service and super fast shipping! Ordering was a little confusing - I wear multi-focal lenses and every other site I have ever used to order contacts has the "near" and "distant" designation on the product page. On this site, the N and D designations are considered separate so I had to search for and order two separate products. Not intuitive at all.

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First time buyer, won’t be the last!
The entire buying process was great and seamless from beginning to end

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Quick delivery with well communicated…
Quick delivery with well communicated eta. Was able to easily apply insurance benefits. Easy order process. Great price
Outstanding from start to finish…
This is what ordering context should be like. From the ease of finding my prescription to uploading my prescription to the discount I received and the fast shipping I could not be happier with this company
There is no place on the shopping cart…
There is no place on the shopping cart or payment screen to enter the coupon code. This has happened to me on my last two orders. I feel that this is VERY misleading if not illegal. Very disappointing.

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Poor response
You didn’t respond to multiple messages regarding a return of an order - my daughter’s contact lenses.

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Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







