Comparethenetworks Anmeldelser 

Connor has been very helpful in finding the best SIM card deal for me and my husband in our rural area of UK. He was consultative throughout, taking time to understand my needs and no hard sell which I appreciated - I was looking for a best solution and was going to be making a decision to change SIMs but would have been turned off by high-pressure tactics. He was very good at follow up and I felt very reassured to have his direct line number and a consistent person to go to.

Exceptional Customer Service from Start to Finish
I recently had the pleasure of speaking with Kyle, who was absolutely exceptional. He was extremely polite, friendly and understanding, particularly as I was speaking from a busy coffee shop. Despite the background noise, Kyle immediately understood my requirements and took the time to listen carefully to my concerns regarding my phone and network provider.
What impressed me most was how effortlessly he understood what I needed and genuinely tried to find the right solution for me. His warm, welcoming and professional approach immediately put me at ease.
Kyle then transferred me to Connor, who was an absolute gentleman. Connor demonstrated the same outstanding level of professionalism, patience and attentiveness. He listened carefully to my needs, presented me with some excellent package options and patiently supported me through completing the necessary forms. At no point did I feel rushed or pressured.
Kyle and Connor are a tremendous asset to Compare the Networks. They exceeded my expectations and went above and beyond to help me secure what I believe is the best deal available for my requirements.
This experience has genuinely reinforced my view that speaking with knowledgeable and personable specialists can be far more beneficial than approaching network providers directly. The level of customer service, care and support I received was first-class, and the aftercare and account management provided further reassurance.
I would highly recommend Compare the Networks, particularly to anyone looking for a new mobile phone, SIM-only deal or simply wanting professional guidance in finding the most suitable package.
Thank you, Kyle and Connor, for making the entire experience so positive i truly appreciate you guys. Outstanding high level customer service!

Jamal Darius

Great help with everything !!
Very friendly and got me a steal on a new phone,
Would recommend.

Aaron was great today! Sorted mine and my daughter’s new contract out with ease. Was extremely knowledgeable. Fab guy! Thanks!

Great service from great people

Aaron Shenton was amazing took all the strsss away for us fully recommend

Compare the networks - my phone wouldn’t connect - couldn’t ring them ! They WhatsApp called me, texted, kept trying. So helpful and determined to make it work . Got in touch with the provider even before I could tell them what was wrong ! Brilliant . Now working PERFECTLY

Aaron was absolutely brilliant! ⭐ Friendly, reliable and professional from start to finish. He went above and beyond and made the whole experience easy and enjoyable. I wouldn’t hesitate to recommend Aaron to anyone looking for great service. Thanks again, Aaron! 👏⭐⭐⭐⭐⭐

Josh is an excellent person to deal with. Friendly and knowledgeable. He halved my phone bill and made the process easy. Highly recommended

Aaron sorted me a cheap sim only and covered the last £130 off my old contract. Would deffinetely recommend.

I've been with this company for 3 years and have just signed up for another 3 years. Aaron & Courtney transitioned my contract needs and handset needs in 20 minutes over 2 phonecalls. In this age of faceless big companies who pass you from pillar to post and keep you in the dark/ on hold and frustrate you - comparethenetworks made a seemingly complicated task easy, quick and painless. Highly recommended. Thank you guys.

This guy was very good at his job would recommend him any very pleasant to talk to

I have been with this company for around three and a half years and I have only today realised that I have been ripped off. Badly.

Putting my own naivety to one side, at the end of 2022 I started my contract with Comparethenetworks.com and included was a new iPhone 14 (128GB), unlimited calls, texts and data. This set me back £68 a month for a year and a half. I expected this sort of cost because I knew that the phone was very expensive (£849).

After that, I was allowed an "early renewal" that would reduce my costs, which then went down to £44 a month which steadily crept up over 2025/26 to £51 per month...for a sim only contract! I recently (July '26) took another early renewal to try to bring these costs down which was reduced to around £42 per month.

I discovered today that unlimited contracts for sim only are around £15-£20 per month, so why am I paying £42 per month?! When I asked the company representative I was told first that they have generously released me from the rest of my previous contract by giving me an early renewal, then when I objected I was told that the remainder of the previous contract had to be paid off and that was reflected in my new contract.

"Early Renewal" is misleading! It really means they will spread out the remainder of the previous contract over a new longer contract to spread the cost. This initially lowers the costs but has you paying the remainder of the previous contract plus the cost of the new contract spread over three years without the ability to leave unless you pay exorbitant cancellation fees.

Now I am locked in to pay this for the next three years! I was trusting and assumed I was being given a competitive contract, I am being ripped off and am trapped.

Learn from my mistake. Avoid this company at all costs and deal directly with the Networks themselves.

Everything covered from start to finish, couldn't have made it any easier or clearer, 5 stars all round.

From the initial call the team - especially Crystal - have been wonderful to deal with. They live and breathe customer service and were very helpful throughout the process.

Wanted to change my mobile service and make savings made a phone call and sorted in a few minutes no fuss excellent service Aaron was exceptional customer care and service
Definitely use again
Thank you

Aaron was excellent very professional and advised me well on the correct contract and phone and network that will best suit me. I would 100% recommend him and the company and will be using Aaron again.

Josh helped me find a good deal with a nice phone and good data. He hooked me up with a goid network provider too. He made me feel like I am getting a good deal and not just selling me any old package. 10/10

They first agree a contract, the a lady from Compare Networks call and says the monthly figure was wrong and will have to up it by £5:50, confirmed everything else in the contract was till the same, however the email I received following did not include the agreements, although she confirmed roaming was included her email said different.
In addition she reconfirmed delivery was happening but waited in all day and all I received was an O2 SIM card, which again is wrong and clearly stated I wanted EE also making the point O2 are hopeless therefore changing the agreement again. You can’t call them weekend and now at the point of cancelling as they have not abided to the contract and no way of getting in touch.
I WILL NOT BE CONNED and ANGRY that they think they can do what they want after the contract is signed

I had an extremely disappointing experience with this company from start to finish.

I was cold-called by one of their sales representatives and believed I was simply renewing my existing mobile phone contract. It was only afterwards that I discovered I had actually been signed up to a business contract, despite not owning or operating a business. I believe this contract was completely mis-sold.

When I contacted the company to resolve the issue, I was repeatedly ignored or passed between different members of staff. One adviser eventually agreed that the contract would be cancelled, but despite this, £105.67 was later taken from my bank account without any explanation.

The customer service I received was unacceptable. I was spoken to rudely, interrupted, and made to feel as though the situation was my fault. Instead of helping, staff were dismissive and intimidating, which only added to the stress.

Because this issue wasn’t dealt with correctly when I first raised it, I was also left having to pay over £500 to my previous provider to settle my account, causing unnecessary financial hardship.

I’m still for a full explanation for the charge, and for this matter to be properly resolved.

I would strongly advise anyone considering using this company to be extremely cautious, particularly if you’re contacted by them over the phone.